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Status of PayPal orders - UPDATED 12/12 with good news!

posted by Emily on - last edited - Viewed by 3K users
For those eagerly awaiting news on the PayPal situation...

1) PayPal now works for the Sam & Max Season 1 set! Kudos to the guys at Digital River for finally figuring out what the problem was and getting this fixed for us. The promotion to upgrade from episode 1 to season 1 for $26 will be available in a couple of days. When it's ready, I will send out emails to all of you who contacted me about the problem to let you know. Thanks everyone for your patience while this got straightened out. :D

2) Buying with PayPal through the Culture Shock demo (or any of our other demos) is broken right now. If you are going to pay with PayPal, PLEASE do so through our online store. If you've already downloaded the trial version of the game you're purchasing, you can unlock it after the transaction is complete by clicking "I've already purchased this" and entering your order number and the password you created when you placed the order.

3) Some people were posting this weekend about PayPal being restricted to credit cards (which sort of defeats the point!) We just played around with it and found that this is not the case, but it is a little confusing. If you order using an email address that is NOT the same as your PayPal email address, when you get to the PayPal part of the transaction, you'll see a page that looks like this:


You've arrived on this page because PayPal does not recognize your email address, and your only option on this page is to pay with a credit card. To use a bank account (or whatever other funding options you have linked to your PayPal account) you need to click where it says "Pay Fast With PayPal" up near the top of the screen. Doing so takes you to this screen:


Log in to your account using your PayPal email address and password, click Continue, and you should now be taken to a page that lets you choose from whichever payment options are part of your account, including a bank account if you have that set up.

If you want to pay by withdrawing funds from a bank account, you need to set this up as part of your PayPal account before you'll be able to use it in Telltale's store. Keep in mind that PayPal does not support bank account withdrawal in all countries (but there may be other options available to you, such as wire transfer).

I hope this clears up some of the confusion about PayPal purchases in our store. We are working very hard to make the process more user friendly and to fix the things that are broken. If your experience with PayPal is not working as described in this post, please let us know.
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    Actually, 3) does not describe the problem I had with Paypal. When I placed my order, I entered the same email address that I am using with Paypal, and I was taken directly to a screen that looked like the second one you posted. The problem only appeared after I logged in to my Paypal account. Right after the login I was greeted by a screen asking me to add my credit card information, although I had set up a bank account with Paypal before. That screen can not be skipped - Paypal will not let you proceed without adding a credit card. As others have noted, however, you will not see the add-credit-card-screen if you have sufficient funds in your Paypal account to purchase the game. So if you transfer your money to Paypal first and then to Telltale, you should be fine.
  • That's interesting, because we tried this ourselves and that was not the experience we had. We used Doug's account and all of his bank options were available.

    Are you in the US?

    Another thought - if you enter credit card information, are you THEN taken to the area where you can select a bank account? I'm wondering if your bank account was still an option, but PayPal was forcing you to enter credit card information for some reason. (What PayPal does is out of our control, but it would at least help us to figure out exactly what's going on here!)
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    I'm in Germany. Paypal does support direct withdrawal of money from bank accounts here, I don't know why it's not working in this case. Unfortunately, I can't tell you what happens if you enter credit card information because I don't have a credit card.
  • Thanks for the info. :)
  • Emily;13260 said:
    For those eagerly awaiting news on the PayPal situation...

    1) PayPal for Season 1 is still being worked on.
    When do you expect it to be ready by?
  • I expected it to be ready two weeks ago. :eek:

    I honestly don't know. This is in Digital River's court, and we're still waiting for it to be fixed. When it is fixed, we'll make an announcement so everyone knows.
  • Aha, it looks like I'll have time to save some cash up before the PayPal payment option is all fixed and working... eeeeexcellent ;)
  • Hi Emily, any news for me, because as you know i have waited two weeks to buy the darn game, and i'm getting tired of waiting, i couldn't get the preorder first because of the paypal issue and the single episode didn't work either, and i haven't received any news about this in a week or why doesn't it work... Boxes used to be sooo much easier... :(
  • Nope, as I said above, we are waiting on Digital River for a fix to this. It's out of our hands. :(

    Somebody at DR said he'd look into your case specifically, and I haven't had an update. I'll check in with them.

    EDIT: Please check your email. :)
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