the game will not download the key needed to play

edited November 2006 in Game Support
hi i just downloaded the new sam and max game and when i try to run it
i get this error message.
i am connected to the net and firewall is off and i have no proxie server.

"The program you are attempting to license cannot detect a connection
to the Internet. Please verify that you are able to connect to the
Internet and try again.

Note: Some firewalls and proxies may be configured to deny access to
programs other than your browser. Please adjust your settings if
possible or contact us at for alternate
methods of licensing your program.

Explanation: The program has run into a temporary error. Please wait a
few minutes before restarting this application; when you restart it,
it will try to retrieve your key again. If you continue to get this
error after several attempts, please contact customer service via
email at [email][/email]. This program will revert to
trial mode (if it has one) until your key is successfully installed"

i have sent a email to support over 7hours ago. not too sure how long it normaly takes.
just wanting to know is there any way i can get my key bar having to download it?
just realy want to start to play the game.
i have given support peeps my order number and hardware finger print etc


  • EmilyEmily Telltale Alumni
    edited November 2006
    Where are you seeing this error message? Could you possibly send us a screenshot?

    All support inquiries should come to, not go to Digital River. Please click Activation Support and send your hardware fingerprint to and we'll get you an activation key asap.
  • edited November 2006
    the message comes just when i hit the icon for some and max game.
    it says its trying to get a key i guess to activate it
    then it comes up with that msg...

    also i did send 2 emails to earlyer 2day
    around 4pm uk time... still no word nothing from themi put on that email
    my oder id
    and hardware fingerprint
    and name
  • EmilyEmily Telltale Alumni
    edited November 2006
    Okay, I did see your support email come in. Sometimes it takes a few hours to respond. I'm going through emails now so you should have a response soon!
  • edited November 2006
    thank you very much :)
  • EmilyEmily Telltale Alumni
    edited November 2006
    Okay, just sent you your key. :)
  • edited November 2006
    thank you very much

    nice to see fast replys on fourms your the best
    also i sent u a nice screenshot of the error msg for u to have a look at hope it is of some use to ya
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