Puzzle Agent Graphical Bug on Puzzle 2 with Snowmobile

edited April 2011 in Game Support
I have both of these problems. ESC doesn't work and there's no automatic save after the first puzzle.

In addition, there is a problem with the second puzzle. The background of the puzzle is on top of the rest of the objects so I can't see what's happening.

07TfXl.jpg

DirectX has been updated. This problem occurs both in fullscreen and windowed. I don't know what else I could try.
«134567

Comments

  • edited June 2010
    Same problem with the ESC key and the second puzzle
    (I'm playing in wine though)
  • edited June 2010
    Same here with wine. Nothing happens from pressing ESC and second puzzle is unsolvable.
  • edited June 2010
    Same for me, esc does nothing, can't solve puzzle two. I'm pretty sure I meet the minimum requirements:

    Processor: AMD Phenom(tm) II X4 910 Processor (4 CPUs), ~2.6GHz
    Memory: 8190MP RAM
    DirectX Version: DirectX11
    Display NVIDIA GeForce GTX 470
  • edited June 2010
    If I were to make a guess, it's probably some problem with the way the information is sent to the graphics card, which could be specific to certain video cards or driver versions. I'm having the same problem with my GeForce 465 GTX, so if it's a general problem with certain NVidia cards or drivers, that would explain the graphical issue.

    Specs: Core i7 @ 2.66 GHz, 6GB RAM, Windows 7 64-bit, GeForce 465 GTX (driver version 257.21).

    I've attached DxDiag outputs from both the 32-bit and the 64-bit version.
  • WillWill Banned
    edited July 2010
    For those of you unable to complete the second puzzle, could you attach a full dxdiag? Go to your start menu, and type dxdiag into run, then when that window comes up click the "save file" button on the bottom right of the window.
  • edited July 2010
    Same problem here. The second puzzle doesn't work. I've a GTX 480 on Win 7 64.

    Attached my dxdiag
  • edited July 2010
    Just realized this forum existed, sorry...
    ____________________________________________

    Hello,

    I got the game today and there are no logs, lights or other symbols on my second puzzle. I could not figure out a way to leave dialogue with the old man, so I had to shut the game down externally and now I would have to start over to try it again.

    Anyone else have this bug?

    My system:

    Win7 64bit
    GTX 480
    Q9550
    4GB DDR2 Ram

    Played in 1920x1200 resolution.

    ____________________________________________

    I tried it again, same issue. Tried it windowed at a lower res, same issue. I see that the paper-clipped piece of paper is supposed to be on top but is hidden by the grid image... tried clicking all over to make it appear: nothing.

    Anyone have any ideas? I can't play the game.
  • edited July 2010
    Someone commented on this in an unrelated thread and posted this picture, which applies to me as well:

    07TfXl.jpg
  • WillWill Banned
    edited July 2010
    Hey guys, while this puzzle is up could you hit alt+Enter to try to switch to windowed mode? Does that fix the problem?
  • edited July 2010
    Will wrote: »
    Hey guys, while this puzzle is up could you hit alt+Enter to try to switch to windowed mode? Does that fix the problem?

    Nope... No good... Still not working.
  • edited July 2010
    Will wrote: »
    Hey guys, while this puzzle is up could you hit alt+Enter to try to switch to windowed mode? Does that fix the problem?

    No, doesn't fix anything. I tried windowed mode before, as said in my OP.

    Arg!
  • edited July 2010
    Here's my dxdiag(couldn't upload the file, too big):

    System Information
    Time of this report: 7/2/2010, 01:00:23
    Machine name: JOHN-PC
    Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100218-0019)
    Language: English (Regional Setting: English)
    System Manufacturer: HP-Pavilion
    System Model: KY811AA-ABA e9120y
    BIOS: BIOS Date: 05/20/09 20:08:31 Ver: 5.04
    Processor: AMD Phenom(tm) II X4 910 Processor (4 CPUs), ~2.6GHz
    Memory: 8190MB RAM
    Page File: 3766MB used, 12796MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    DxDiag Version: 7.00.6002.18107 32bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
    Card name: NVIDIA GeForce GTX 470
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 470
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_06CD&SUBSYS_079F10DE&REV_A3
    Display Memory: 4064 MB
    Dedicated Memory: 1248 MB
    Shared Memory: 2815 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor: LG W2361(Digital)
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver Version: 8.17.0011.9741 (English)
    DDI Version: 11
    BGRA Supported: Yes
    Driver Attributes: Final Retail
    Driver Date/Size: 4/2/2010 23:49:48, 11918952 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B71E3E-458D-11CF-6355-94271DC2C535}
    Vendor ID: 0x10DE
    Device ID: 0x06CD
    SubSys ID: 0x079F10DE
    Revision ID: 0x00A3
    Revision ID: 0x00A3
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    Sound Devices
    Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A93&REV_1002
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.5789 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 2/11/2009 13:39:24, 1708192 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Realtek Digital Output (Realtek High Definition Audio)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A93&REV_1002
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.5789 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 2/11/2009 13:39:24, 1708192 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Sound Capture Devices
    Description: Microphone (Realtek High Definition Audio)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.5789 (English)
    Driver Attributes: Final Retail
    Date and Size: 2/11/2009 13:39:24, 1708192 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    Description: Stereo Mix (Realtek High Definition Audio)
    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: RTKVHD64.sys
    Driver Version: 6.00.0001.5789 (English)
    Driver Attributes: Final Retail
    Date and Size: 2/11/2009 13:39:24, 1708192 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    DirectInput Devices
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: HP USB Multimedia Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x04F2, 0x0841
    FF Driver: n/a

    Device Name: HP USB Multimedia Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x04F2, 0x0841
    FF Driver: n/a

    Device Name: HP USB Multimedia Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x04F2, 0x0841
    FF Driver: n/a

    Device Name: Mass Storage Device
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x058F, 0x6364
    FF Driver: n/a

    Poll w/ Interrupt: No

    USB Devices
    + USB Root Hub
    | Vendor/Product ID: 0x10DE, 0x077D
    | Matching Device ID: usb\root_hub
    | Service: usbhub

    Gameport Devices

    PS/2 Devices
    + HID Keyboard Device
    | Vendor/Product ID: 0x04F2, 0x0841
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x046D, 0xC05A
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

    Disk & DVD/CD-ROM Drives
    Drive: C:
    Free Space: 521.5 GB
    Total Space: 939.6 GB
    File System: NTFS
    Model: WDC WD10 EADS-65L5B1 SCSI Disk Device

    Drive: D:
    Free Space: 1.7 GB
    Total Space: 14.3 GB
    File System: NTFS
    Model: WDC WD10 EADS-65L5B1 SCSI Disk Device

    Drive: F:
    Model: ATAPI BD O DH4O3S SCSI CdRom Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6002.18005 (English), , 0 bytes

    Drive: E:
    Model: ATAPI DVD A DH16A6L-C SCSI CdRom Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.00.6002.18005 (English), , 0 bytes

    System Devices
    Name: Atheros 802.11 a/b/g/n Dualband Wireless Network Module
    Device ID: PCI\VEN_168C&DEV_002A&SUBSYS_1000168C&REV_01\4&316BCBEC&0&0098
    Driver: n/a

    Name: AGERE OHCI Compliant IEEE 1394 Host Controller
    Device ID: PCI\VEN_11C1&DEV_5811&SUBSYS_00000000&REV_70\4&FF6DA97&0&2840
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_10DE&DEV_0BE5&SUBSYS_079F10DE&REV_A1\4&35C8C6DD&0&0180
    Driver: n/a

    Name: NVIDIA nForce Serial ATA Controller
    Device ID: PCI\VEN_10DE&DEV_0AD8&SUBSYS_2A93103C&REV_A2\3&267A616A&0&48
    Driver: n/a

    Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_10DE&DEV_077E&SUBSYS_2A93103C&REV_A1\3&267A616A&0&21
    Driver: n/a

    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_10DE&DEV_077D&SUBSYS_2A93103C&REV_A1\3&267A616A&0&20
    Driver: n/a

    Name: Standard Enhanced PCI to USB Host Controller
    Device ID: PCI\VEN_10DE&DEV_077C&SUBSYS_2A93103C&REV_A1\3&267A616A&0&11
    Driver: n/a

    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_10DE&DEV_077B&SUBSYS_2A93103C&REV_A1\3&267A616A&0&10
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_10DE&DEV_077A&SUBSYS_2A93103C&REV_A1\3&267A616A&0&A0
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_10DE&DEV_077A&SUBSYS_2A93103C&REV_A1\3&267A616A&0&98
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_10DE&DEV_0778&SUBSYS_2A93103C&REV_A1\3&267A616A&0&80
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_10DE&DEV_0774&SUBSYS_2A93103C&REV_A1\3&267A616A&0&38
    Driver: n/a

    Name: NVIDIA nForce 10/100 Mbps Ethernet
    Device ID: PCI\VEN_10DE&DEV_0760&SUBSYS_2A93103C&REV_A2\3&267A616A&0&50
    Driver: n/a

    Name: PCI standard ISA bridge
    Device ID: PCI\VEN_10DE&DEV_075C&SUBSYS_2A93103C&REV_A2\3&267A616A&0&08
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_10DE&DEV_075B&SUBSYS_2A93103C&REV_A1\3&267A616A&0&90
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_10DE&DEV_075A&SUBSYS_2A93103C&REV_A1\3&267A616A&0&40
    Driver: n/a

    Name: PCI standard RAM Controller
    Device ID: PCI\VEN_10DE&DEV_0754&SUBSYS_2A93103C&REV_A2\3&267A616A&0&00
    Driver: n/a

    Name: NVIDIA nForce System Management Controller
    Device ID: PCI\VEN_10DE&DEV_0753&SUBSYS_2A93103C&REV_A2\3&267A616A&0&0B
    Driver: n/a

    Name: NVIDIA nForce System Management
    Device ID: PCI\VEN_10DE&DEV_0752&SUBSYS_2A93103C&REV_A1\3&267A616A&0&09
    Driver: n/a

    Name: PCI standard RAM Controller
    Device ID: PCI\VEN_10DE&DEV_0751&SUBSYS_2A93103C&REV_A1\3&267A616A&0&0A
    Driver: n/a

    Name: NVIDIA GeForce GTX 470
    Device ID: PCI\VEN_10DE&DEV_06CD&SUBSYS_079F10DE&REV_A3\4&35C8C6DD&0&0080
    Driver: n/a

    Name: PCI standard RAM Controller
    Device ID: PCI\VEN_10DE&DEV_0568&SUBSYS_2A93103C&REV_A1\3&267A616A&0&0C
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1204&SUBSYS_00000000&REV_00\3&267A616A&0&C4
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1203&SUBSYS_00000000&REV_00\3&267A616A&0&C3
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1202&SUBSYS_00000000&REV_00\3&267A616A&0&C2
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1201&SUBSYS_00000000&REV_00\3&267A616A&0&C1
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_1022&DEV_1200&SUBSYS_00000000&REV_00\3&267A616A&0&C0
    Driver: n/a

    DirectShow Filters

    DirectShow Filters:
    QuickTime Audio Decoder Filter,0x00600800,1,1,,
    WMAudio Decoder DMO,0x00800800,1,1,,
    WMAPro over S/PDIF DMO,0x00600800,1,1,,
    WMSpeech Decoder DMO,0x00600800,1,1,,
    MP3 Decoder DMO,0x00600800,1,1,,
    Mpeg4s Decoder DMO,0x00800001,1,1,,
    WMV Screen decoder DMO,0x00600800,1,1,,
    WMVideo Decoder DMO,0x00800001,1,1,,
    QuickTime Video Decoder Filter,0x00600800,1,1,,
    Mpeg43 Decoder DMO,0x00800001,1,1,,
    Mpeg4 Decoder DMO,0x00800001,1,1,,
    CyberLink Audio Decoder (HP),0x00200000,1,1,CLAud.ax,6.03.0000.1124
    PCM Video/SP Decoder,0x00200000,2,3,PCMRVSD.ax,6.00.0000.3922
    MSDVD Audio Wizard (HP),0x00200001,1,1,CLAudWizard.ax,1.00.0000.3616
    Full Screen Renderer,0x00200000,1,0,,6.06.6002.18158
    CyberLink Volume Meter,0x00200000,1,0,HPVolumeMeter.ax,1.00.0000.0001
    CyberLink MPEG Video Encoder,0x00200000,1,1,P2GVidEnc.ax,6.00.0001.2226
    CyberLink DVD Navigator (HP),0x00200000,0,3,CLNavX.ax,7.00.0005.5022
    PCM Audio Decoder,0x00200000,1,1,PCMRAud.ax,6.00.0000.4104
    CyberLink MP3/WAV Wrapper,0x00200000,1,1,P2GMP3Wrap.ax,3.07.0000.1314
    CyberLink Line21 Decoder Filter (HP),0x00200000,0,2,CLLine21.ax,4.00.0000.9625
    PCM Video Regulator,0x00200000,1,1,PCMRResample.ax,4.00.0000.0126
    DV Muxer,0x00400000,0,0,,6.06.6001.18000
    CyberLink MPEGV Analyzer,0x00200000,1,1,PCMRmpegvanalyzer.ax,2.00.0000.2620
    PCM MPEG Video Encoder,0x00200000,1,1,PCMRMpgVEnc2.ax,5.00.0000.1206
    CyberLink File Map Source,0x00200000,0,1,PCMRFMSrc.ax,1.00.0000.0810
    CyberLink AudioCD Filter,0x00200000,0,1,P2GAudioCD.ax,5.00.0000.1321
    Color Space Converter,0x00400001,1,1,,6.06.6002.18158
    CyberLink XDS Codec,0x00200000,1,0,PCMRxdscodec.ax,1.00.0000.0322
    WM ASF Reader,0x00400000,0,0,,11.00.6001.7000
    DivX AAC Decoder,0x00800000,1,1,daac.ax,7.01.0000.0010
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,11.00.6001.7000
    AVI Splitter,0x00600000,1,1,,6.06.6002.18158
    VGA 16 Color Ditherer,0x00400000,1,1,,6.06.6002.18158
    CyberLink Video Effect (HP),0x00200000,1,1,CLVidFx.ax,1.00.0000.1523
    CyberLink Editing Service 3.0 (Source),0x00200000,0,2,P2GEdtKrn.dll,3.00.0000.2911
    Microsoft MPEG-2 Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,11.00.6001.7110
    CL_EVRWindow,0x00200000,0,0,PCMREvr.dll,1.00.0000.2315
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.6002.18005
    Cyberlink SubTitle Importor (HP),0x00200000,1,1,CLSubTitle.ax,1.00.0000.1604
    MainConcept MP4 Demultiplexer,0x00400000,1,2,,
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.6001.18000
    MJPEG Decompressor,0x00600000,1,1,,6.06.6002.18158
    MPEG-I Stream Splitter,0x00600000,1,2,,6.06.6002.18158
    SAMI (CC) Parser,0x00400000,1,1,,6.06.6002.18158
    P2G Video Decoder,0x00200000,2,3,P2GVSD.ax,6.00.0000.2310
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.6001.18000
    CyberLink AVI Audio Time Regulator,0x00200000,1,1,PCMRAVI_AudTR.ax,1.00.0001.0213
    CyberLink Audio Noi
  • edited July 2010
    I can't get you a dxdiag output (linux), but for what it's worth, here's my laptop's specs:

    Linux 2.6.32-23 (64bit)
    Intel Core2 Duo T7500 2.20Ghz
    2.0 GiB RAM (0.9GiB available)
    GeForce 8600M GT (512MB mem, driver v256.35, vbios 60.84.50.00.02)

    The new Sam & Max season works fine.

    So far it looks like everyone here uses NVidia cards, if it's a bug in the driver, that could make sense: the linux and windows driver share the same code.

    Still, a workaround/fix would be nice.
  • edited July 2010
    No solution yet? I'm dying to play this game and i can't because of a freakin weird bug.... Pretty please, Telltale?
  • edited July 2010
    Yeah, since it actually prevents a lot of people from playing I think we need some consistent statements that it is being investigated at least.
  • WillWill Banned
    edited July 2010
    We are working on it, but we haven't been able to reproduce it in house yet. Working on getting one of those video cards today.
  • edited July 2010
    Will wrote: »
    We are working on it, but we haven't been able to reproduce it in house yet. Working on getting one of those video cards today.

    Well there's 40 sales down the drain... sorry about that! Keep us in the loop, thanks.
  • edited July 2010
    I'm having the same issue on the demo with a GTX 480, DXDiag results are posted below.

    System Information
    Time of this report: 7/2/2010, 20:18:18
    Machine name: SEAN-PC
    Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
    Language: English (Regional Setting: English)
    System Manufacturer: MICRO-STAR INTERNATIONAL CO.,LTD
    System Model: MS-7380
    BIOS: Default System BIOS
    Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz
    Memory: 4096MB RAM
    Available OS Memory: 4096MB RAM
    Page File: 2783MB used, 5405MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7600.16385 32bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
    Card name: NVIDIA GeForce GTX 480
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 480
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_06C0&SUBSYS_075F10DE&REV_A3
    Display Memory: 3295 MB
    Dedicated Memory: 1503 MB
    Shared Memory: 1791 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: Alienware2310
    Monitor Id: DEL405C
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: DVI
    Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Driver File Version: 8.17.0012.5715 (English)
    Driver Version: 8.17.12.5715
    DDI Version: 10.1
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: 5/22/2010 02:48:00, 12338280 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B71E3E-4580-11CF-3D65-53271DC2C535}
    Vendor ID: 0x10DE
    Device ID: 0x06C0
    SubSys ID: 0x075F10DE
    Revision ID: 0x00A3
    Driver Strong Name: oem11.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section012:8.17.12.5715:pci\ven_10de&dev_06c0
    Rank Of Driver: 80E62001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

    Sound Devices
    Description: Speakers (Creative SB X-Fi)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: PCI\VEN_1102&DEV_000B&SUBSYS_00431102&REV_03
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: ctaud2k.sys
    Driver Version: 6.00.0001.1347 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 7/14/2009 02:53:54, 696984 bytes
    Other Files:
    Driver Provider: Creative
    HW Accel Level: Basic
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: SPDIF Out (Creative SB X-Fi)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: PCI\VEN_1102&DEV_000B&SUBSYS_00431102&REV_03
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: ctaud2k.sys
    Driver Version: 6.00.0001.1347 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 7/14/2009 02:53:54, 696984 bytes
    Other Files:
    Driver Provider: Creative
    HW Accel Level: Basic
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Description: Digital Audio (S/PDIF) (High Definition Audio Device)
    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_14627380&REV_1000
    Manufacturer ID: 1
    Product ID: 65535
    Type: WDM
    Driver Name: HdAudio.sys
    Driver Version: 6.01.7600.16385 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: n/a
    Date and Size: 7/14/2009 01:07:00, 350208 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0x0
    Min/Max Sample Rate: 0, 0
    Static/Strm HW Mix Bufs: 0, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    Sound Capture Devices

    DirectInput Devices
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: G15 Gaming Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC226
    FF Driver: n/a

    Device Name: G15 Gaming Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC226
    FF Driver: n/a

    Device Name: G15 GamePanel LCD
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x046D, 0xC227
    FF Driver: n/a

    Poll w/ Interrupt: No

    USB Devices
    + USB Root Hub
    | Vendor/Product ID: 0x10DE, 0x026D
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    |
    +-+ Generic USB Hub
    | | Vendor/Product ID: 0x046D, 0xC223
    | | Location: Port_#0003.Hub_#0001
    | | Matching Device ID: usb\class_09
    | | Service: usbhub
    | |
    | +-+ USB Input Device
    | | | Vendor/Product ID: 0x046D, 0xC227
    | | | Location: Port_#0004.Hub_#0003
    | | | Matching Device ID: generic_hid_device
    | | | Service: HidUsb
    | | |
    | | +-+ HID-compliant device
    | | | | Vendor/Product ID: 0x046D, 0xC227
    | | | | Matching Device ID: hid_device
    | | | |
    | | +-+ HID Keyboard Device
    | | | | Vendor/Product ID: 0x046D, 0xC227
    | | | | Matching Device ID: hid_device_system_keyboard
    | | | | Service: kbdhid

    Gameport Devices

    PS/2 Devices
    + HID Keyboard Device
    | Vendor/Product ID: 0x046D, 0xC226
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x046D, 0xC232
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x1E7D, 0x2CED
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + HID Keyboard Device
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x046D, 0xC231
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x1E7D, 0x2CED
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    |
    + HID-compliant mouse
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD

    Disk & DVD/CD-ROM Drives
    Drive: C:
    Free Space: 254.4 GB
    Total Space: 476.9 GB
    File System: NTFS
    Model: WDC WD50 00AAKS-00A7B SCSI Disk Device

    Drive: D:
    Model: HL-DT-ST BDDVDRW GGC-H20L SCSI CdRom Device
    Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes

    System Devices
    Name: Creative SB X-Fi
    Device ID: PCI\VEN_1102&DEV_000B&SUBSYS_00431102&REV_03\6&2FA5B0F0&0&00100018
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_10DE&DEV_03BB&SUBSYS_0C5510DE&REV_A1\3&267A616A&0&38
    Driver: n/a

    Name: PCI standard RAM Controller
    Device ID: PCI\VEN_10DE&DEV_03B2&SUBSYS_00000000&REV_A1\3&267A616A&0&0D
    Driver: n/a

    Name: PCI standard RAM Controller
    Device ID: PCI\VEN_10DE&DEV_03AA&SUBSYS_00000000&REV_A1\3&267A616A&0&02
    Driver: n/a

    Name: Standard OpenHCD USB Host Controller
    Device ID: PCI\VEN_10DE&DEV_026D&SUBSYS_73801462&REV_A3\3&267A616A&0&58
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_10DE&DEV_0BE5&SUBSYS_075F10DE&REV_A1\6&F1A4052&0&01000018
    Driver: n/a

    Name: PCI standard RAM Controller
    Device ID: PCI\VEN_10DE&DEV_03BA&SUBSYS_00000000&REV_A1\3&267A616A&0&12
    Driver: n/a

    Name: PCI standard RAM Controller
    Device ID: PCI\VEN_10DE&DEV_03B1&SUBSYS_00000000&REV_A1\3&267A616A&0&0C
    Driver: n/a

    Name: PCI standard RAM Controller
    Device ID: PCI\VEN_10DE&DEV_03A9&SUBSYS_00000000&REV_A1\3&267A616A&0&03
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_10DE&DEV_026C&SUBSYS_73801462&REV_A2\3&267A616A&0&81
    Driver: n/a

    Name: NVIDIA GeForce GTX 480
    Device ID: PCI\VEN_10DE&DEV_06C0&SUBSYS_075F10DE&REV_A3\6&F1A4052&0&00000018
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_10DE&DEV_03B9&SUBSYS_0C5510DE&REV_A1\3&267A616A&0&30
    Driver: n/a

    Name: PCI standard RAM Controller
    Device ID: PCI\VEN_10DE&DEV_03B0&SUBSYS_00000000&REV_A1\3&267A616A&0&0B
    Driver: n/a

    Name: PCI standard RAM Controller
    Device ID: PCI\VEN_10DE&DEV_03A8&SUBSYS_00000000&REV_A2\3&267A616A&0&05
    Driver: n/a

    Name: NVIDIA nForce Networking Controller
    Device ID: PCI\VEN_10DE&DEV_0269&SUBSYS_73801462&REV_A3\3&267A616A&0&A0
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_10DE&DEV_05B1&SUBSYS_73801462&REV_A2\4&334D9995&0&0018
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_10DE&DEV_03B7&SUBSYS_0C5510DE&REV_A1\3&267A616A&0&18
    Driver: n/a

    Name: PCI standard RAM Controller
    Device ID: PCI\VEN_10DE&DEV_03AF&SUBSYS_00000000&REV_A1\3&267A616A&0&0A
    Driver: n/a

    Name: PCI standard host CPU bridge
    Device ID: PCI\VEN_10DE&DEV_03A3&SUBSYS_00000000&REV_A2\3&267A616A&0&00
    Driver: n/a

    Name: NVIDIA nForce Serial ATA Controller
    Device ID: PCI\VEN_10DE&DEV_0267&SUBSYS_73801462&REV_A1\3&267A616A&0&78
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_10DE&DEV_05B1&SUBSYS_00000000&REV_A2\5&2E87E308&0&180018
    Driver: n/a

    Name: PCI standard RAM Controller
    Device ID: PCI\VEN_10DE&DEV_03B6&SUBSYS_00000000&REV_A1\3&267A616A&0&10
    Driver: n/a

    Name: PCI standard RAM Controller
    Device ID: PCI\VEN_10DE&DEV_03AE&SUBSYS_00000000&REV_A1\3&267A616A&0&09
    Driver: n/a

    Name: PCI standard RAM Controller
    Device ID: PCI\VEN_10DE&DEV_0272&SUBSYS_73801462&REV_A3\3&267A616A&0&52
    Driver: n/a

    Name: NVIDIA nForce Serial ATA Controller
    Device ID: PCI\VEN_10DE&DEV_0266&SUBSYS_73801462&REV_A1\3&267A616A&0&70
    Driver: n/a

    Name: Standard Dual Channel PCI IDE Controller
    Device ID: PCI\VEN_197B&DEV_2363&SUBSYS_73801462&REV_03\4&26F59549&0&0030
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_10DE&DEV_05B1&SUBSYS_00000000&REV_A2\5&2E87E308&0&100018
    Driver: n/a

    Name: PCI standard RAM Controller
    Device ID: PCI\VEN_10DE&DEV_03B5&SUBSYS_00000000&REV_A1\3&267A616A&0&06
    Driver: n/a

    Name: PCI standard RAM Controller
    Device ID: PCI\VEN_10DE&DEV_03AD&SUBSYS_00000000&REV_A1\3&267A616A&0&08
    Driver: n/a

    Name: PCI standard RAM Controller
    Device ID: PCI\VEN_10DE&DEV_0270&SUBSYS_73801462&REV_A2\3&267A616A&0&48
    Driver: n/a

    Name: Standard Dual Channel PCI IDE Controller
    Device ID: PCI\VEN_10DE&DEV_0265&SUBSYS_73801462&REV_A1\3&267A616A&0&68
    Driver: n/a

    Name: Linksys WMP600N Wireless-N PCI Adapter with Dual-Band
    Device ID: PCI\VEN_1814&DEV_0601&SUBSYS_00671737&REV_00\4&5505873&0&3880
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_10DE&DEV_05B1&SUBSYS_00000000&REV_A2\5&2E87E308&0&000018
    Driver: n/a

    Name: PCI standard RAM Controller
    Device ID: PCI\VEN_10DE&DEV_03B4&SUBSYS_00000000&REV_A1\3&267A616A&0&07
    Driver: n/a

    Name: PCI standard RAM Controller
    Device ID: PCI\VEN_10DE&DEV_03AC&SUBSYS_00000000&REV_A1\3&267A616A&0&01
    Driver: n/a

    Name: PCI standard PCI-to-PCI bridge
    Device ID: PCI\VEN_10DE&DEV_026F&SUBSYS_CB8410DE&REV_A2\3&267A616A&0&80
    Driver: n/a

    Name: NVIDIA nForce PCI System Management
    Device ID: PCI\VEN_10DE&DEV_0264&SUBSYS_73801462&REV_A3\3&267A616A&0&51
    Driver: n/a

    Name: VIA 1394 OHCI Compliant Host Controller
    Device ID: PCI\VEN_1106&DEV_3044&SUBSYS_380D1462&REV_C0\4&5505873&0&4880
    Driver: n/a

    Name: PCI standard RAM Con
  • edited July 2010
    Will wrote: »
    We are working on it, but we haven't been able to reproduce it in house yet. Working on getting one of those video cards today.

    Great! Thx!
  • edited July 2010
    Same issue on my gtx 480. No offense, but why didn't you test the game on a 480?
  • edited July 2010
    isolated1 wrote: »
    Same issue on my gtx 480. No offense, but why didn't you test the game on a 480?
    Because they can't test all their games on all possible computer configurations. There's just too many possibilities.
  • edited July 2010
    No news on this issue yet? :(
  • edited July 2010
    It's surprising the 480 is the cause, if true. I have had a newer GPU break a game like... well... never? Ever? In 20 years of PC gaming.

    Drivers yes, the actual GPU no.
  • edited July 2010
    It's surprising the 480 is the cause, if true. I have had a newer GPU break a game like... well... never? Ever? In 20 years of PC gaming.

    Drivers yes, the actual GPU no.

    It's highly doubtful that the GPU itself is to blame - it's much more likely that there's simply a bug in the driver which is only triggered on specific cards (in this case, the 4xx series).
  • edited July 2010
    I also have this problem with a GTX 470 on Windows 7 64-bit.
  • edited July 2010
    I have the same problem (linux, GTX275). The logs are visible as you drag them around, but are otherwise invisible.
  • edited July 2010
    same exact problem, running on a mac book pro, through parallels with a nvidia 330m gt.
  • edited July 2010
    holyjewsus wrote: »
    same exact problem, running on a mac book pro, through parallels with a nvidia 330m gt.
    Why are you using the Windows version? :) Does the Mac version have the same problem?

    and come on Telltale, we want to play the game :(
  • WillWill Banned
    edited July 2010
    Just an update, these cards were backordered, but ours should be arriving mid-week. Not sure how long it will take to fix from there. These problems tend to be a bit... persnickety
  • edited July 2010
    It looks like a possible Z-order issue; I can see the paperclip and a little attachment which is apparently supposed to contain the logs, which appears to be under the map, but I'm guessing that's supposed to be *over* it, instead of under. I'm seeing this with Ubuntu 10.04 (lucid) and Wine 1.2-rc6 on two different machines, one with nVidia ION graphics and the 256.35 nVidia drivers, and the other with an nVidia GeForce 8600GT and the 195.36.24 nVidia drivers. (I wouldn't mention it, but since it appears to be a common problem with Windows users as well, thought it might give a clue.)
  • WillWill Banned
    edited July 2010
    Yeah, it's definitely something with the scene priorities, we just don't know why one particular card would draw things in the wrong order. Just won't make a whole lot of sense until we can see what's going on under the hood.
  • edited July 2010
    Some more info from me:

    I have a Windows 7 64-bit partition and a Ubuntu 10.04, on the same machine, which has an Nvidia GTX275 card. I've tested the game on both partitions.

    The first time I ran the game, it resulted in a complete and instant system crash on both partitions; an instant black screen with the monitor going in stand-by.

    The second time I ran the game on both partitions, it worked.

    The first puzzle is okay; but on Linux, and only on Linux, the second puzzle suffers from the z-order issue, where the piece of paper with the logs are clearly placed beneath the field where the logs are to be placed. Still, the logs are visible when you drag them around. (Trial and error to find them first).
  • edited July 2010
    I can drag the logs, but they are not visible unless I drag them above the map.
  • edited July 2010
    Nothing yet?
    Anyone tried any other older driver?
  • edited July 2010
    Same problem here.

    Linux 2.6.32-23-generic #37-Ubuntu
    wine 1.2-rc6
    nVidia Corporation G86 [GeForce 8400M GS]
    NVIDIA driver version 195.36.24
  • edited July 2010
    Will wrote: »
    Yeah, it's definitely something with the scene priorities, we just don't know why one particular card would draw things in the wrong order. Just won't make a whole lot of sense until we can see what's going on under the hood.

    Can we get some sort of update? I assume the card's been at the office for a couple days now...
  • WillWill Banned
    edited July 2010
    We've figured out the root of the problem, but rather than being one system wide fix it means a bunch tiny little fixes. Basically the problem you saw in that second puzzle extends through the bulk of the game and they all need to be found and fixed individually. In short, it's going to take a little while :(
  • edited July 2010
    Good to hear you've found what's wrong. Unfortunate that the problem is so many little things instead of one big thing, but at least a fix is in sight. :)
  • edited July 2010
    Will wrote: »
    We've figured out the root of the problem, but rather than being one system wide fix it means a bunch tiny little fixes. Basically the problem you saw in that second puzzle extends through the bulk of the game and they all need to be found and fixed individually. In short, it's going to take a little while :(

    Well, I just downloaded the game and was all happy and gay about starting to play, but then I hit this bug and then ow... Well, I don't mind waiting, but how do you guys usually notify when these bugs are fixed? Will you send an update on this thread when the new version is ready for download?

    Cheers!
  • edited July 2010
    Will wrote: »
    We've figured out the root of the problem, but rather than being one system wide fix it means a bunch tiny little fixes. Basically the problem you saw in that second puzzle extends through the bulk of the game and they all need to be found and fixed individually. In short, it's going to take a little while :(
    Glad to hear that first part of it. Less so the second. But I will let you know I trust you guys enough that I bought the game full well knowing I would encounter this problem.
This discussion has been closed.