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The Walking Dead preorder problem

posted by Frankii on - last edited - Viewed by 235 users
Hi,
i pre-ordered The Walking Dead today, but I got stuck on the 'redirection to telltalegames site' screen after paypal payment.
The order doesn't show up in the 'My Orders'-list on the 'My Games'-screen, and I haven't received a confirmation e-mail from Telltale. I have been charged though, and I have also received a confirmation of my order from Paypal. My order number, like Paypal confirmation, is #600149469931063, and I ordered it through this account. I also sent an e-mail to [email]support@telltalegames.com[/email].
That mail got assigned the code [issue-57511]'.
Paypal confirms the payment.
Can you help me, please?

Thank you.
2 Comments - Linear Discussion: Classic Style
  • Same. I have just sent an email to support, but you can ignore it, if the problem gets resolved quicker.
    It is 'issue-57523'

    Order number according to paypal receipt is #600149496673251

    I have checked my online banking, and it doesn't show that any funds have been taken just yet. Do I need to wait a while for it to show?

    Thanks in advance.
  • Solved!
    Thank you.
This discussion has been closed.