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I used my Steam key but it won't let me play

posted by Begsley on - last edited - Viewed by 1.6K users
An error pops up saying i'm not authorized to access the game. Is this happening to anyone else? I sent a message to support but haven't heard anything back yet.
13 Comments - Linear Discussion: Classic Style
  • That indicates an issue with the parental controls on your user account. If you're the administrator on your account, you'll need to adjust your parental controls to allow M rated games.
  • Ok, i'm googling on how to do that right now but I'm not finding a solution yet. Do you know how I do that?
  • Begsley;600852 said:
    Ok, i'm googling on how to do that right now but I'm not finding a solution yet. Do you know how I do that?
    If you are a Parent.... you should know how.
  • Jason6;600859 said:
    If you are a Parent.... you should know how.
    I know how to adjust those settings for Windows, and those are off so I know that's not it. If there are parental controls on Steam I can't find them. If you're not going to be helpful, why comment?
  • It's not the controls in Steam; it's built into Windows itself. You will need admin access on your to alter them. There's more information here: http://windows.microsoft.com/en-US/windows-vista/Set-up-Parental-Controls

    You might want to try right-clicking the game's executable and then clicking Run As Administrator as well.
  • My controls are off.

    I just tried running it in compatibility mode. It said it was launching and then absolutely nothing happens.
  • What's the exact error message you're receiving when you launch the game normally?
  • "Sorry, this account is not authorized to access this game." Then I press 'Ok' then another window pops up.
    "The application has failed to initialize."
  • i also cant play i get a message saying "WalkingDead101.exe has stoped working windows is looking for a solution..." then it says "a problem has caused WalkingDead101.exe to stop working. windows will close the program and notifiy you if it finds a solution." then nothing. please help
  • DillyUnlimited;600923 said:
    i also cant play i get a message saying "WalkingDead101.exe has stoped working windows is looking for a solution..." then it says "a problem has caused WalkingDead101.exe to stop working. windows will close the program and notifiy you if it finds a solution." then nothing. please help
    Yes, this is exactly what happened to me. I got the error after a black window/set-up. I never even made it to the menu.

    Launching the game does nothing but give me false hope--hope in the form of a green border on Steam. Then it calls me names and slaps me to the ground, laughing at me and making me reevaluate my life in the cold, cold rain as it turns back to blue.

    Telltale, please fix this ASAP. Though I'd like to mention that this is from buying the game on Steam, not through a key you guys sent out.
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