Suggestions on how to improve the forums

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  • edited September 2014

    Well that's my point. In terms of big changes or complaints, wouldn't it make more sense for us to deal with the web team?

    In any effective, pleasant community there has to be ways of expressing dissatisfaction at basically anything.

    As it stands, Telltale seem to have put up a shield of non-employees so that they don't have to deal with these problems, when they really should. And they do, on other forums. And it works.

    Especially if someone's complaint is about the conceptual job description of the current moderators itself. I mean, people would feel as uncomfortable about having to go through a mod about that as they would if they had to tell their teacher a complaint about that same teacher as opposed to a form tutor or headmaster/mistress.

    Also, if you happen to have any feedback, you can contact me or one of the other Moderators via PM and we can forward it to the re

  • I suspect Telltale already knows they don't have enough mods

    We've been eyeing up some more potential Moderator candidates. We aren't reaching out to people at the time (although we have been talking about it and spitballing names for a while), but the time where we do reach out might be in a little while.

    As I mentioned in Whatever's On Your Mind back during the whole thread merging ordeal, we hand pick users and put them under "positive scrutiny" (as Vainamoinen describes it) and discuss what contributions they could make to the team. We don't half-bake it, so we take a little while - not out of snooty elitism, but out of care. :)

    Flog61 posted: »

    I don't want to complain about any specifically, more generally. I suspect Telltale already knows they don't have enough mods, but I want to let them know that its a problem. Also puzzlebox is female

  • NICE. I knew you were lurking, I knew it.

    I suspect Telltale already knows they don't have enough mods We've been eyeing up some more potential Moderator candidates

  • Some people have been asking about whether or not a thread like this exists. For those who were curious, this thread is the place - although it isn't official.

    Please share your suggestions and feedback here instead of elsewhere. Also, if you need help as opposed to having a suggestion for improvement, you can check out the Support Forums as well and ask for help there.

  • edited September 2014

    See, that's a good system, but something that ought to be handled by a team of telltale employees themselves in my opinion, not handed down to their voluntary mods.

    Closer, tighter control of these things always leads to good stuff happening. It's probably due to telltale quickly expanding as a company: the company I contrast them with currently is bioware, who are very efficient on the forums, have members of staff commenting there, and listen to feedback, such as removing the downvote, within a couple of weeks, as opposed to the months it took to get our concerns about them heard on here.

    Bioware has volunteers, but they also have members of staff who essentially supervise them, and that is part of their job description. They also have far, far more. Maybe about 10 more.

    I suspect Telltale already knows they don't have enough mods We've been eyeing up some more potential Moderator candidates

  • A million times this. Even though me and our dear @dont_look_back chose different endings that doesn't mean i hate her guts. I still love the shit out of her and will always remember her as the funny girl who once tried to predict an episode's release date by microwaving a T.V dinner. I hope that grain of rice is still laying in your drawer.

    NothingButLoveToEveryoneInHere.

    Just because he has different opinions with some people, that doesn't mean he dislikes them.

  • I know that, me and belan disagree on the endings completely and he's one of my favourite people.

    But this guy has actually said unpleasant stuff and mocked me. What else am I to think?

    Just because he has different opinions with some people, that doesn't mean he dislikes them.

  • Blind SniperBlind Sniper Moderator
    edited September 2014

    Well that's my point. In terms of big changes or complaints, wouldn't it make more sense for us to deal with the web team?

    In any effective, pleasant community there has to be ways of expressing dissatisfaction at basically anything.

    Back when the new site launched, a lot of people did not like the new format and lashed out at the Telltale staff. They tried to discuss the changes with people, and ended up receiving personal insults, etc. I'm not saying that is the reason they don't post as they've never said or implied such, but I can't imagine it helped any. We aren't officially delegated to being their message delivery boys, but we choose to do so.

    As it stands, Telltale seem to have put up a shield of non-employees so that they don't have to deal with these problems, when they really should. And they do, on other forums. And it works.

    If there is a direct problem with the forums, you can contact the Support Forums and ask for help - or point out a concern for the Support Team to forward to the Web Staff, etc. I imagine that would involve an issue being fixed in an official capacity. However, if you are referencing feedback, I'm admittedly unsure of how to officially go about sharing it. Of course, however, that doesn't mean you don't have a voice. Downvotes were removed due to community feedback, for instance.

    Especially if someone's complaint is about the conceptual job description of the current moderators itself. I mean, people would feel as uncomfortable about having to go through a mod about that as they would if they had to tell their teacher a complaint about that same teacher as opposed to a form tutor or headmaster/mistress.

    If you have a problem with any moderator (not that I think such would be the case as we have high standards and Telltale Staff have to personally approve/handpick suggestions, but nevertheless...), you can contact Puzzlebox and send her a PM without directly contacting a Moderator. I don't think we've ever had a serious concern other than people being mad we locked a thread or did something else small, but that aside, you can always contact Telltale Staff if you don't want to go through a Moderator.

    EDIT: TelltaleMike is another Staff Member with frequent presence on the site that you could PM if you have a concern but want to avoid a Moderator.

    Flog61 posted: »

    Well that's my point. In terms of big changes or complaints, wouldn't it make more sense for us to deal with the web team? In a

  • Isn't it a good idea to keep in touch with at least one of Telltale staff, I know they are busy as hell but at least to receive feedback from him/he, commenting on every serious thread. I mean Telltalemike is always there to help in the technical support part, maybe we need someone like him keeping tabs on every serious thread out there.

    XD.

  • edited September 2014

    YOU REMEMBER THAT?! LMAO I LOVE YOU

    i.imgur.com/pG4X6LN.jpg

    THAT RICE NEVER WORKED THAT PIECE OF SHIT.

    A million times this. Even though me and our dear @dont_look_back chose different endings that doesn't mean i hate her guts. I sti

  • Blind SniperBlind Sniper Moderator
    edited September 2014

    See, that's a good system, but something that ought to be handled by a team of telltale employees themselves in my opinion, not handed down to their voluntary mods.

    I don't want to disclose too much information about how we do things behind the scenes, but I will say that Puzzlebox (and back in the day, various Telltale staff members prior to when they had an official community manager) choose to be very involved in picking out users. Most of the times, the new Moderators are not the product of another Moderator's suggestion, but rather the suggestion of a Telltale staff member. Puzzlebox picked out myself (and several months later, OzzyUK) as her own proposals, and the other moderators at the time discussed her suggestions.

    Flog61 posted: »

    See, that's a good system, but something that ought to be handled by a team of telltale employees themselves in my opinion, not ha

  • Puzzlebox, the Telltale Community Manager, used to be a forum moderator herself and still has a presence on the forums sometimes.

    As I said in a post above, she is usually the one who will pick out new potential moderator candidates. However, she is open to suggestions from us current moderators as well. :)

    poplee posted: »

    Isn't it a good idea to keep in touch with at least one of Telltale staff, I know they are busy as hell but at least to receive fe

  • I understand, but the fact is that she doesn't comment. Or maybe she does I'm just BLIND who can't pay attention.

    Puzzlebox, the Telltale Community Manager, used to be a forum moderator herself and still has a presence on the forums sometimes.

  • Check your username mate. XD

    I'm just BLIND who can't pay attention. I guess you could say I don't see what you did there.

  • I'm just BLIND who can't pay attention.

    I guess you could say






    I don't see what you did there.

    poplee posted: »

    I understand, but the fact is that she doesn't comment. Or maybe she does I'm just BLIND who can't pay attention.

  • That's a step in the right direction, but that's not quite the supervisory, handful of paid mods supported by a buffer of volunteers that would be ideal.

    Telltale are obviously hiring a reasonable amount these days due to the company expanding a great deal and of course making more money. It wouldn't be impossible to include part time forum moderation in the job descriptions of some of their staff.

    Surely as PR handlers or whatever their official titles are, it would make sense for Laura and Job to have that job (if you'll excuse the pun :p) to some capacity?

    See, that's a good system, but something that ought to be handled by a team of telltale employees themselves in my opinion, not ha

  • Check your username mate.XD\

    I think I already replied

    I'm just BLIND who can't pay attention. I guess you could say I don't see what you did there.

  • Blind SniperBlind Sniper Moderator
    edited September 2014

    She expressed surprise at how they were being recieved, and that perfectly shows the distance between the forum and the staff. She could have seen that much earlier if there was more close interaction.

    That wasn't entirely in her control. I think the voting system/new format came from higher up.

    *For whatever reason members of telltale community are more likely to use hurtful and hateful language, in which case not much can be done
    *Forum guidelines are reinforced as strongly as they need to be
    *Forum guidelines aren't comprehensive enough

    I'll agree things could be better. Unfortunately, a part of the problem is that we -currently- try to avoid flagging posts just because they are low quality (unless it is ironically low quality to troll the forums). We don't want to hamper discussion unless the forum guidelines are being broken.

    However, I'll admit that another part of the problem is that users are being overly liberal with what they report - mainly focusing in on flagging insults or arguments made against fictional characters that they support. I don't personally judge or scrutinize people for what they report, but I'll admit the whole Kenny/Jane debate is getting petty to the point where people are being driven away because of it. I don't feel comfortable with locking threads or flagging genuine but controversial opinions at the risk of stopping potentially genuine discussion just because some people don't like Kenny/Jane being insulted. However, if things keep up, I just might change my stance. This is my own opinion on the issue - not the opinion of all the moderators.

    A third issue is that, while Telltale is transitioning to their newer story/choice oriented games, a lot of their older/previous moderators were fans of their older puzzle games. I'm personally a fan of both styles and intend to stick around, but other moderators stuck around because of the old community that Telltale had fostered. As Telltale grows and further transitions, I think that we'll find more good moderator candidates that are fan's of Telltale's newer gameplay style. For instance, OzzyUK is a newer Telltale fan and also a pretty great moderator.

    As for the community being rude, that is just an unfortunate side effect of Telltale's new found fame. I'm hoping that Game of Thrones and Tales from the Borderlands bring in a more polite audience.

    What I, and I assume some others, would prefer is a more dialogical approach: being able to say something to a member of staff and have them engage in a conversation about it, which the forum as it is isn't really conducive towards

    Again, I admit things could be better. I think the new site features came from people higher up than Puzzlebox. However, given how out of hand the current community can get at times, I'm not sure if a direct dialogue would be the most conductive idea at this point.

    Flog61 posted: »

    Back when the new site launched, a lot of people did not like the new format and lashed out at the Telltale staff. They tried to d

  • XD feeling awkward still feeling awkward :p

    Check your username mate.XD I know, that was the joke. :P

  • edited September 2014

    Alt text

    Can we have competitions on the forum to win stuff like they used to do off telltale I think :)

  • Check your username mate.XD

    I know, that was the joke. :P

    poplee posted: »

    Check your username mate.XD\ I think I already replied

  • Blind SniperBlind Sniper Moderator
    edited September 2014

    It wouldn't be impossible to include part time forum moderation in the job descriptions of some of their staff.

    Laura/Puzzlebox and a few Telltale staff members already do that. They don't post much, but behind the scenes, they close threads, handle spambots, etc. I think they just trust us to do it more as they are occupied with work. As for Job, I don't think he posts too much, but he did have an AMA on the forums during the Walking Dead 205 midnight launch I recall.

    (if you'll excuse the pun :p)

    NOT EXCUSED. It's a shame his name is pronounced like "Jobe" (rhymes with lobe) instead of "Job," as it makes making "Job" puns that much harder. ;)

    Flog61 posted: »

    That's a step in the right direction, but that's not quite the supervisory, handful of paid mods supported by a buffer of voluntee

  • Maybe like: if you pre purchase the game you might become an In-game walker

    Markd4547 posted: »

    Can we have competitions on the forum to win stuff like they used to do off telltale I think

  • Blind SniperBlind Sniper Moderator
    edited September 2014

    Telltale used to have a private section on each forum for when people preordered a Season. Prior to being a mod, I always preordered from Steam instead of Telltale so I never directly experienced that, but still - I don't know why they stopped doing those. Those were actually cool. :/

    (Since I'm a moderator, I can read the preorder forums even though I didn't preorder! Muhahahah!)

    Maybe like: if you pre purchase the game you might become an In-game walker

    They actually did that for Season 1 of Walking Dead. Remember Brie? ;)

    poplee posted: »

    Maybe like: if you pre purchase the game you might become an In-game walker

  • This is actually OUR thread... ;)

    poplee posted: »

    NICE. I knew you were lurking, I knew it.

  • ...I'd actually rather say that the vanishing of the TTG staff from this forum started way earlier, with Season 1 of The Walking Dead or even with Jurassic Park.

    She expressed surprise at how they were being recieved, and that perfectly shows the distance between the forum and the staff. She

  • I'll reply to the above posts when my brain is working properly and I can read lots of text :p

    Something I would like to see implemented is some form of blocking. Not just from private messages and stuff, things like them not being able to see your threads or comments or something along those lines.

    Have you guys considered that?

  • This forum is run on a custom modified version of the Vanilla forum software, so it depends if Vanilla has those features or not.

    I was not a mod back on the old VBulletin forums, but I do know that those had a blocking feature.

    Flog61 posted: »

    I'll reply to the above posts when my brain is working properly and I can read lots of text Something I would like to see impl

  • Well that's good to hear!

    It would certainly be appreciated, but I udnerstand if the technology has it limitations :)

    This forum is run on a custom modified version of the Vanilla forum software, so it depends if Vanilla has those features or not. I was not a mod back on the old VBulletin forums, but I do know that those had a blocking feature.

  • Actually I remember brie, this why I mentioned the prize of in-game, she came first place among those the 5 picked people who pre--purchased the game.

    That's a shame they stopped doing those threads, they would have been awesome.

    Telltale used to have a private section on each forum for when people preordered a Season. Prior to being a mod, I always preorder

  • i am posting things on the forum they seem to get posted, but when i go back to the page they are gone, they are not even in my profile, so fix the buggy forum is my suggestion.

  • i am posting things on the forum they seem to get posted, but when i go back to the page they are gone, they are not even in my profile, so fix the buggy forum is my suggestion.

  • i am posting things on the forum they seem to get posted, but when i go back to the page they are gone, they are not even in my profile, so fix the buggy forum is my suggestion.

  • i am posting things on the forum they seem to get posted, but when i go back to the page they are gone, they are not even in my profile, so fix the buggy forum is my suggestion.

  • First, I just had to look through about 30 pages of threads to find this because the search function sucks.

    But I came here because what is going on with the time stamps?

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