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FIX: Save Game Problems

posted by DarkSoroush on - last edited - Viewed by 39.2K users
Hi there,

At last I found the problem of the game. (Once again, shame telltale! I was one of your fans)

The problem of game is position of stat file (as lot of people mentioned before in different threads.) Not just changing in place of stat file but also having two different place to save stats at same time.

Lot of people found that there is a "prefs.prop" in "Pack\default" directory at game installation directory. Some others found one in "steamapps". Some people found that there is one in "Documents\Telltale Games\The Walking Dead" (Where it should be actually) and some even found same folder and files in "Public Documents\Telltale Games\The Walking Dead".

I am going to speak about my version of game now (Steam Version Updated with all four episodes),

It seems that in my computer, game use two "prefs.prop" file. One on "Pack\default" and one in "Documents\Telltale Games\The Walking Dead" next to save games.
We must know that the game don't use save games as a way to find out where we are in game. Saving slots and even stats are in "prefs.prop" not in save-games.
So all of our problems such as not knowing save games and not moving decisions between episodes,etc are problems of "prefs.prop" file, not save games.

The problem of game is that it save and read "prefs.prop" in different locations (In my case two place. And i think it must be same for most of peoples). So when it saves "prefs.prop" to one place and later want to read it from another place it read older one. or even worse, if cant read other one because there isn't one (In some particular situations it will make game to show black screen. Otherwise it will create missing file or try other one.).

Here is what game do:
"Documents\Telltale Games\The Walking Dead"
Update when: Saving game (checkpoints)
Read when: Moving decisions to new episode
In other word: Read and write by in-game code

Update when: Opening game menu + Ending an episode + Saving options + Closing game
Read when: by menu, from when you open your game to when want to select your save slot and so on until opening of actual game
In other word: Read and write by game menu
If not available: If file was not already there, then it will use "Documents\Telltale Games\The Walking Dead" one. But when game create it for first time then game will use it as first option. This is why we don't have any problem until end of episode one.
What to do in different situations:
According to above description we can guess what to do when a problem occurred. Check below:

S1: No save slot shown (all empty).
A: It happen when you update your game. It seems that it is because of removing "prefs.prop" file from "Pack\default" by setup process. So what you need to do is to copy "prefs.prop" from "Documents\Telltale Games\The Walking Dead" to "Pack\default".

S2: Save slot seems outdated but works.
A: It is outdated because your process in game saved in "Documents\Telltale Games\The Walking Dead" version of "prefs.prop" but menu read it from "Pack\default" (which is saved at ending of your last episode), and of course it works even with that situation because when you click continue it will try to read "prefs.prop" from "Documents\Telltale Games\The Walking Dead". So what you should to do is to copy "prefs.prop" from "Documents\Telltale Games\The Walking Dead" to "Pack\default" folder.

S3: I started new episode before closing game but now it is not available in menu and i cant select to continue!!
A: situation is same as above problem but in other order. You must do same thing. Copy "prefs.prop" from "Documents\Telltale Games\The Walking Dead" to "Pack\default" folder.

S4: Ok I am done with this episode but my decisions wont move to new episode!
A: This is different situation. As i said when you end an episode it will update "prefs.prop" file in "Pack\default", but when it want to read your decisions it read "prefs.prop" file in "Documents\Telltale Games\The Walking Dead". So solution is to copy "prefs.prop" from "Pack\default" to "Documents\Telltale Games\The Walking Dead".

In other word:
Keep "prefs.prop" files sync. When you see a problem with your save-games, try to check and see if they are all sync. Always copy BIGGER file to other locations. Latest file sometimes has more recent modification date and always must be slightly larger in size too. Just copy and replace smaller versions of "prefs.prop".

Not always this folders:
I know that some times stat file may go to "Public Documents" or "steamapps" folder. This is not a big deal. Just sync them no matter where they are. Always replace old ones with new one and you are done.

All information posted here is correct for MAC too but folders are diffrent. You must check this two folder: (Replace YOURNAME with your username.)
/Users/YOURNAME/Library/Application Support/Telltale Games/TheWalkingDead/prefs.prop

/Users/YOURNAME/Library/Application Support/Steam/SteamApps/common/the walking dead/

If you use NTFS as filesystem format for your hard partitions then you can run this line of commends in CMD:

Note: If you didn't installed steam in same drive as windows you must change "%PROGRAMFILES%" to "YOURSTEAMDRIVE:\Program Files" and "%PROGRAMFILES(x86)%" to "YOURSTEAMDRIVE:\Program Files (x86)" in below commends.
Note 2: You better take a backup from your save-games at Public Documents and "prefs.prop" at both steamapps folder and Pack\default folder.
Note 3: This commends will not solve your old problems (they may solve but there is no guarantee. Use it when you solved all your problems and everything is correct. Then it can prevent any other problem.) But if you use them correctly they sure prevent any problem in future.

1. FIX your game using older parts. DONT USE THIS PART IF YOU HAVE ANY PROBLEM YET.
2. Go to "%PROGRAMFILES%\Steam\steamapps\common\the walking dead\Pack\default" and remove "prefs.prop" if any.
3. Go to "%PROGRAMFILES%\Steam\steamapps" and remove "prefs.prop" if any.
4. Go to "%public%\Documents" and create "Telltale Games" directory if there wasn't any. If it was there, Then empty it. (Move contents to someplace safe)
4. Go to "%UserProfile%\Documents\Telltale Games\" and move "GameData" to someplace safe if there was any.
5. Now press WinKey+R and type CMD.
6. Use below commends and type them in CMD window.

Win Vista/7/8 32 Bit:
mklink "%PROGRAMFILES%\Steam\steamapps\common\the walking dead\Pack\default\prefs.prop" "%UserProfile%\Documents\Telltale Games\The Walking Dead\prefs.prop"

mklink "%PROGRAMFILES%\Steam\steamapps\prefs.prop" "%UserProfile%\Documents\Telltale Games\The Walking Dead\prefs.prop"

mklink /D "%public%\Documents\Telltale Games\the walking dead" "%UserProfile%\Documents\Telltale Games\The Walking Dead"

mklink /D "%public%\Documents\Telltale Games\GameData" "%UserProfile%\Documents\Telltale Games\The Walking Dead"

mklink /D "%UserProfile%\Documents\Telltale Games\GameData" "%UserProfile%\Documents\Telltale Games\The Walking Dead"

Win Vista/7/8 64 Bit:
mklink "%PROGRAMFILES(X86)%\Steam\steamapps\common\the walking dead\Pack\default\prefs.prop" "%UserProfile%\Documents\Telltale Games\The Walking Dead\prefs.prop"

mklink "%PROGRAMFILES(X86)%\Steam\steamapps\prefs.prop" "%UserProfile%\Documents\Telltale Games\The Walking Dead\prefs.prop"

mklink /D "%public%\Documents\Telltale Games\the walking dead" "%UserProfile%\Documents\Telltale Games\The Walking Dead"

mklink /D "%public%\Documents\Telltale Games\GameData" "%UserProfile%\Documents\Telltale Games\The Walking Dead"

mklink /D "%UserProfile%\Documents\Telltale Games\GameData" "%UserProfile%\Documents\Telltale Games\The Walking Dead"
This will solve your problem. You don't need to do any thing. Just play and Windows will force game to save pref.prop in same place always.

Tell me about any miss-information or new investigation results. :D
Hope this one solve your saving problems.

P.S: It seems that "corrupt file", "black screen" and other problems are not related to location of "prefs.prop" but to validation (and integrity) of data saved in it and save-games. I don't know how to fix them but always try to keep a copy from your save game via ingame menu (Play on slot 1 for example and copy to slot 2 after finishing an episode each time). I can confirm that a problem in one slot wont effect other slots until whole "prefs.prop" become corrupt which is unlikely.

P.S2: You better keep a backup of "prefs.prop" every time you change it.
65 Comments - Linear Discussion: Classic Style
  • How much is prefs.prop supposed to weight? Mine is 7 KB... and I have played four episodes
    I tried to copy it to /Pack/default but hasn't worked for me
  • Good FAQ, but I guess have no use for me now. I completed 4 episodes, and after today's update I found out that game see no saves. I mean - I was surprised that resolution changed, make it normal again, start the game and...
    Ok, I made savegame folder backup. Found this topic, copy pref-file to game/pack/default but still nothing. And I guess I know why. When I open game first time game changed pref file. And now pref-file have last change date is today (and very possible that this is "clean" file now). So, looks like I lost my saves:( No, there are 64 save files, but this didn't look useful now.
    Afraid, I didn't have desire to replay game again, at least for now. Burn out, I guess.
    I dunno, maybe there are some sort of savegame editor for TWD?
  • Episode 5 comming soon fix.

    For some reason the final Episode 4 prefs.prop gets saved into the Episode 4 folder causing the problem. At least i found the file there and when i used it to copy it over the two files talked about here it enabled me to continue my game.

    Create backups first to be save!

    Copy it from "the walking dead 4" to the two loactions named in that tutorial and you should be able to use your ep 4 savegames to start ep 5. Worked for me.
  • i think it´s save to say that this is very random. Some people don´t have the problem at all, i was able to fix it like this. Who knows why the game decided to put my savefile in there.
  • This fix does not work for me, when i looked in my documents folder i noticed that i had two separate the walkingdead folders, one with my saved game files and one without. both have the preps.prop file and when i go into pack/default there is no sign of the preps.prop file. which of the the two folders in my documents is the real and which isn't? need help
  • Tried the solution above but still no access to my saves :(
  • This is insanely frustrating. I haven't been able to restore my saves regardless of what I try. Is all hope truly lost?
  • This is thoroughly frustrating. My save file is gone, the settings have returned to default, and the game crashes whenever I try to make it fullscreen. I tried using the prefs.prop fix suggested on this board for my saves and nothing helps.

    It isn't fair, Telltale. You can't make me care like this only to have the game freak out on me like this at the very end.
This discussion has been closed.