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FIX: Save Game Problems

posted by DarkSoroush on - last edited - Viewed by 39.2K users
Hi there,

At last I found the problem of the game. (Once again, shame telltale! I was one of your fans)

The problem of game is position of stat file (as lot of people mentioned before in different threads.) Not just changing in place of stat file but also having two different place to save stats at same time.

Lot of people found that there is a "prefs.prop" in "Pack\default" directory at game installation directory. Some others found one in "steamapps". Some people found that there is one in "Documents\Telltale Games\The Walking Dead" (Where it should be actually) and some even found same folder and files in "Public Documents\Telltale Games\The Walking Dead".

I am going to speak about my version of game now (Steam Version Updated with all four episodes),

It seems that in my computer, game use two "prefs.prop" file. One on "Pack\default" and one in "Documents\Telltale Games\The Walking Dead" next to save games.
We must know that the game don't use save games as a way to find out where we are in game. Saving slots and even stats are in "prefs.prop" not in save-games.
So all of our problems such as not knowing save games and not moving decisions between episodes,etc are problems of "prefs.prop" file, not save games.

The problem of game is that it save and read "prefs.prop" in different locations (In my case two place. And i think it must be same for most of peoples). So when it saves "prefs.prop" to one place and later want to read it from another place it read older one. or even worse, if cant read other one because there isn't one (In some particular situations it will make game to show black screen. Otherwise it will create missing file or try other one.).

Here is what game do:
"Documents\Telltale Games\The Walking Dead"
Update when: Saving game (checkpoints)
Read when: Moving decisions to new episode
In other word: Read and write by in-game code

Update when: Opening game menu + Ending an episode + Saving options + Closing game
Read when: by menu, from when you open your game to when want to select your save slot and so on until opening of actual game
In other word: Read and write by game menu
If not available: If file was not already there, then it will use "Documents\Telltale Games\The Walking Dead" one. But when game create it for first time then game will use it as first option. This is why we don't have any problem until end of episode one.
What to do in different situations:
According to above description we can guess what to do when a problem occurred. Check below:

S1: No save slot shown (all empty).
A: It happen when you update your game. It seems that it is because of removing "prefs.prop" file from "Pack\default" by setup process. So what you need to do is to copy "prefs.prop" from "Documents\Telltale Games\The Walking Dead" to "Pack\default".

S2: Save slot seems outdated but works.
A: It is outdated because your process in game saved in "Documents\Telltale Games\The Walking Dead" version of "prefs.prop" but menu read it from "Pack\default" (which is saved at ending of your last episode), and of course it works even with that situation because when you click continue it will try to read "prefs.prop" from "Documents\Telltale Games\The Walking Dead". So what you should to do is to copy "prefs.prop" from "Documents\Telltale Games\The Walking Dead" to "Pack\default" folder.

S3: I started new episode before closing game but now it is not available in menu and i cant select to continue!!
A: situation is same as above problem but in other order. You must do same thing. Copy "prefs.prop" from "Documents\Telltale Games\The Walking Dead" to "Pack\default" folder.

S4: Ok I am done with this episode but my decisions wont move to new episode!
A: This is different situation. As i said when you end an episode it will update "prefs.prop" file in "Pack\default", but when it want to read your decisions it read "prefs.prop" file in "Documents\Telltale Games\The Walking Dead". So solution is to copy "prefs.prop" from "Pack\default" to "Documents\Telltale Games\The Walking Dead".

In other word:
Keep "prefs.prop" files sync. When you see a problem with your save-games, try to check and see if they are all sync. Always copy BIGGER file to other locations. Latest file sometimes has more recent modification date and always must be slightly larger in size too. Just copy and replace smaller versions of "prefs.prop".

Not always this folders:
I know that some times stat file may go to "Public Documents" or "steamapps" folder. This is not a big deal. Just sync them no matter where they are. Always replace old ones with new one and you are done.

All information posted here is correct for MAC too but folders are diffrent. You must check this two folder: (Replace YOURNAME with your username.)
/Users/YOURNAME/Library/Application Support/Telltale Games/TheWalkingDead/prefs.prop

/Users/YOURNAME/Library/Application Support/Steam/SteamApps/common/the walking dead/

If you use NTFS as filesystem format for your hard partitions then you can run this line of commends in CMD:

Note: If you didn't installed steam in same drive as windows you must change "%PROGRAMFILES%" to "YOURSTEAMDRIVE:\Program Files" and "%PROGRAMFILES(x86)%" to "YOURSTEAMDRIVE:\Program Files (x86)" in below commends.
Note 2: You better take a backup from your save-games at Public Documents and "prefs.prop" at both steamapps folder and Pack\default folder.
Note 3: This commends will not solve your old problems (they may solve but there is no guarantee. Use it when you solved all your problems and everything is correct. Then it can prevent any other problem.) But if you use them correctly they sure prevent any problem in future.

1. FIX your game using older parts. DONT USE THIS PART IF YOU HAVE ANY PROBLEM YET.
2. Go to "%PROGRAMFILES%\Steam\steamapps\common\the walking dead\Pack\default" and remove "prefs.prop" if any.
3. Go to "%PROGRAMFILES%\Steam\steamapps" and remove "prefs.prop" if any.
4. Go to "%public%\Documents" and create "Telltale Games" directory if there wasn't any. If it was there, Then empty it. (Move contents to someplace safe)
4. Go to "%UserProfile%\Documents\Telltale Games\" and move "GameData" to someplace safe if there was any.
5. Now press WinKey+R and type CMD.
6. Use below commends and type them in CMD window.

Win Vista/7/8 32 Bit:
mklink "%PROGRAMFILES%\Steam\steamapps\common\the walking dead\Pack\default\prefs.prop" "%UserProfile%\Documents\Telltale Games\The Walking Dead\prefs.prop"

mklink "%PROGRAMFILES%\Steam\steamapps\prefs.prop" "%UserProfile%\Documents\Telltale Games\The Walking Dead\prefs.prop"

mklink /D "%public%\Documents\Telltale Games\the walking dead" "%UserProfile%\Documents\Telltale Games\The Walking Dead"

mklink /D "%public%\Documents\Telltale Games\GameData" "%UserProfile%\Documents\Telltale Games\The Walking Dead"

mklink /D "%UserProfile%\Documents\Telltale Games\GameData" "%UserProfile%\Documents\Telltale Games\The Walking Dead"

Win Vista/7/8 64 Bit:
mklink "%PROGRAMFILES(X86)%\Steam\steamapps\common\the walking dead\Pack\default\prefs.prop" "%UserProfile%\Documents\Telltale Games\The Walking Dead\prefs.prop"

mklink "%PROGRAMFILES(X86)%\Steam\steamapps\prefs.prop" "%UserProfile%\Documents\Telltale Games\The Walking Dead\prefs.prop"

mklink /D "%public%\Documents\Telltale Games\the walking dead" "%UserProfile%\Documents\Telltale Games\The Walking Dead"

mklink /D "%public%\Documents\Telltale Games\GameData" "%UserProfile%\Documents\Telltale Games\The Walking Dead"

mklink /D "%UserProfile%\Documents\Telltale Games\GameData" "%UserProfile%\Documents\Telltale Games\The Walking Dead"
This will solve your problem. You don't need to do any thing. Just play and Windows will force game to save pref.prop in same place always.

Tell me about any miss-information or new investigation results. :D
Hope this one solve your saving problems.

P.S: It seems that "corrupt file", "black screen" and other problems are not related to location of "prefs.prop" but to validation (and integrity) of data saved in it and save-games. I don't know how to fix them but always try to keep a copy from your save game via ingame menu (Play on slot 1 for example and copy to slot 2 after finishing an episode each time). I can confirm that a problem in one slot wont effect other slots until whole "prefs.prop" become corrupt which is unlikely.

P.S2: You better keep a backup of "prefs.prop" every time you change it.
65 Comments - Linear Discussion: Classic Style
  • Thanks for posting this information. The fix half-worked for me. A few days ago I was up to the third part of Episode 4 when the game crashed. Today I tried to play and it didn't recognise any progress since the end of Episode 2. This fix let it see where I was up to in Ep4.

    However, when I tried to start Episode 4 at the checkpoint I was up to it instead restarted the episode. I got out to the menu and went to start it again and my Ep4 progress had been wiped. This sucks. How can you have a problem with the save system in a game like this? Especially considering that cutscenes and dialogue are unskippable. UNACCEPTABLE

    I had a similar problem previously (had to replay the end of Episode 2 four times to be able to start Episode 3).
  • It has just story, and good story line. Nothing else.

    Is this only me that think EP5 was very short?! Ended less than 2 hours.
  • will try this hopefully it will work...
  • I'm using a MAC and I downloaded straight from Telltale so don't have the second Steam folder, Does anyone know where the second prefs file might be. I only have one file from searching.
  • Every time I replace the pack/default prefs.prop file (7kb) with the older one (around 244kb) from the Documents folder the game creates another 7kb file in pack/default as soon as the game starts up to re-replace it. Am I doing something wrong? Also do I just leave the save files in the Documents folder when I do this? I think the game isn't syncing correctly with the bigger prefs.prop
  • I don't have a pack default folder. I am f'g sick of this!!
  • Do you know how to solve the 'cutscene black screen/freezing' issue on mac?
  • I cant access my saves either, despite having tried to sync the prefs.prop files. I was trying to load from my EP4 checkpoint when the game loaded in windowed mode. So i changed to fullscreen and set the resolution back up to 1080. Then there were no saves listed in the game menu. I tried restarting the game several times, switching around the prefs.prop files and the same outcome each time. I only get the three 'New Game' slots.

    There are 48 save files in the 'my documents' folder, there must be a way to restore them surely.
  • Ok, this is it. I've had it with this game. How is it possible, that a high profile GOTY such as this has its developer completely overlooking the issues? How is it, that Telltale takes NO responsibility whatsoever for their defect product?

    This "game" isn't even a game. It's an interactive movie. All it has going for it gameplay wise, is the illusion of "I the gamer" being somehow in charge of the story progression. It's the small nuances like "do I side with this guy or that guy" or in some instances "who gets to live".

    If only any of this mattered... IT DOESN'T! None of the decisions carry over. And it's not like this is some small unrelated issue concerning a niche group of gamers who've somehow managed to mess up their systems. I'm pretty sure this issue concernes EVERYONE, at least those playing on Vista/7/8 and have their prefs.prop stored in multiple places desync.

    [SPOILERS... in case someone is actually dense enough to read this thread while not having played beyond the first episode]

    I mean, let's face the facts here. How many players do you think would actually notice that Doug is alive when they really saved Carley, 30%...? How many players do you think actually notice smaller nouances like having gone neutral with Kenny and Lilly in the beginning of EP2, while later Lilly states she's glad you took her side earlier?

    How many gamers in the end (of those that notice these issues) actually give a shit? maybe 25%? And how many of those actually take it up in the forums... maybe 5%? Folks, this isn't an isolated issue! The game is broken, period. The fact that bunch of people are also suffering from other technical issues (which for all it matters, I'm currently void of) makes it even more difficult for them to notice these glitches in the narrative.

    And these glitches pretty much destroy the only reason to play this game. It's a disgrace that Telltale can't fix such an intrinsic function of the entire game, that which without it's nothing but an interactive cartoon... without the interactivity.

    So, while this "game" has an awesome writing, storytelling, soundtrack and art direction, it doesn't change the fact that this interactive movie is broken. The only thing in it that actually resembles a video game... you know, the "interactivity" where you get to make some ostensible choices for how you play, don't even end up working correctly.

    Last Telltale game I will buy, even if it was from a sale. :mad:
  • I hope this fix works for someone atleast, doesent do much for me. I would advice people to NOT buy this game untill it has been repaired. Savegames goes missing constantly, and startup freezes accurs every now and then.

    The Walking Dead is not worth anything in its current state, I appreciate the mud under my shoe more than this game. Keep clear folks, this is robbery in plain sight.
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