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TWD Episode 4 saved games fiasco : what to do ?

posted by DannyBiker on - last edited - Viewed by 683 users
So all my saved games were deleted after installing Episode 4 through Steam today. I tried the methods & fixes mentioned in these boards but all my saved games were deleted and you just can't restore the dead and gone, even if this is The Walking Dead.

As I'm not the only one affected by this, I'm planning to start a campaign tomorrow. I will first email all the major video games websites & blogs to let them know of the bug so they can warn their readers and tell them to wait for a fix. I read that a fix was released but I downloaded and installed Ep.4 today so I hardly see that as a fix.
I will also most probably start tweeting to the same medias (and more) so the word get spread through that medium; re-tweets will be welcomed.

Secondly, I think we should ask for something in return from TellTale. I see 3 possibilities but I'm asking you guys to tell me what you think of these (you might have a better idea !) :
- A refund of the game at the price it was purchased.
- If a refund is not possible, a coupon for the upcoming 2nd season or for another game from their catalog.
- If that's still not possible and I think it's the best solution : every gamer that demands it should get a saved game similar to the one that was lost. There are many choices to be made in this game but not many that actually have a real effect across all the episodes, so there's shouldn't be that many saved games to choose from. Telltale created this situation and they should take the time to restore faith in they work.

Because honestly, with such a grave bug, one can question the professionalism of Telltale teams.

What do you guys think ?

I will post later on the email I will send as well as my twitter account so you can massively retweet.
7 Comments - Linear Discussion: Classic Style
  • I don't want a refund, I just wanna play the damn game, but it seems I have to start all over again to get to episode 3 and 4.
    This is pretty frustrating, since I don't have that much time to play games.
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    MattP Telltale Staff
    Did you receive a message from Steam that said it was going to convert your game data to a more efficient format?

    Please check your Steam directory in steamapps\common\the walking dead to make sure you do not have another copy of your prefs.prop file here. If you do, move it to your desktop and relaunch the game. If your saves are still not visible, remove the prefs.prop file from your Documents\Telltale Games\The Walking Dead folder and move the one now on your desktop into this folder. Now relaunch the game and your saves should be available.
  • Here's my solution:
    I'm never buying another Telltale game without proper research ever again.

    Maybe I'll change my mind if they give us a response in the next 5 years. Goddamn I want to play Episode 4......
  • 1. Got the message to convert.
    2. Did not have a prefs.prop file in the steamapps folder.

    Now what?
  • I am having this same problem. There is no prefs.prop to delete in the folder. Now what?
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    MattP Telltale Staff
    The Steam conversion could have caused a new prefs.prop file to appear in various directories. Please do a search for this file in your Documents\Telltale Games as it may live in a Gamesdata folder as well. Please delete this entire directory, if you find it in this folder only.

    Other users have reported that reinstalling Steam has also corrected some of the issues they've experienced with this and other games since the Steam file conversion took place. Please give this a try too. Please note, you will need to reinstall your Steam games.
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