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Tales of Monkey Island crashes when I select new game

posted by MadaCake on - last edited - Viewed by 5.6K users
Hi there,

I'm trying to run the game on Mac OS X 10.7.5 MacBook Pro Processor 2.5 GHz Intel Core i7, Memory 8 GB RAM. I can open it and go through the settings but as soon as I click on New Game and select "yes I"m ready" it crashes and the following error message appears:
"Telltale Games quit unexpectedly.
Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple"

I had just purchased the package and it's the first time I run it. It never worked. The same happens with all chapters in the package.
I have tried to reinstall Steam but it's the same

Please help
13 Comments - Linear Discussion: Classic Style
  • Hi guys,

    Any updates on this?

    Thanks!
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    MattP Telltale Staff
    After looking into this issue, it appears that OS X 10.7.5 is the problem. If you can go back to 10.7.4 or earlier, or upgrade to a later version of Mac OS X, then this issue should go away.
  • I have the most recent version of Mac (lion) and have this problem is this something that may be fixed or have I just wasted my money?

  • No Kidding. Should you guys perhaps be working on a patch or something? Upgrading or downgrading seems like a pretty ridiculous solution to me. I feel as though FIXING the the problem for your customers might be the best course of action. Maybe i'm just old fashioned.

  • Hey... have the same Problem... does anybody know if it will work with Mountain Lion or Mavericks?

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    MattP Telltale Staff

    Tales of Monkey Island should work fine on all other versions of Mac OS X 10.7.5. The issue in 10.7.5 appears to be an issue with an update in the OS itself.

  • i want clarity on the post above. Will Tales of Monkey Island work on all versions of Mac OS X, except for version 10.7.5?

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    TelltaleMike Telltale Staff

    In reply to YogiD

    i want clarity on the post above. Will Tales of Monkey Island work on all versions of Mac OS X, except for version 10.7.5? link

    Yes, Tales of Monkey Island will work on all Mac OS X versions 10.7.4 and below, and 10.8.x and above.

  • Nope, it does crash on OS X Yosemite 10.10

    Can't figure out how to get it to run. I did reinstall it. Any good advice anyone?

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    TelltaleMike Telltale Staff

    In reply to stefanbkk

    Nope, it does crash on OS X Yosemite 10.10 Can't figure out how to get it to run. I did reinstall it. Any good advice anyone? link

    I apologize for the inconvenience. Can you please clarify if the game is crashing, or are you unable to see the main menu screen?

This discussion has been closed.