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TWD Mac..on start up black screen and unresponsive

posted by Jbitt on - last edited - Viewed by 531 users
Just bought the game yesterday through Steam and every single time I try to load the game I see the Telltale logo for half a second and then my mac goes completely black and becomes unresponsive.

Does ANYONE have a fix for this? I can't play the game at all and I'm thinking about asking for my money back.

5 Comments - Linear Discussion: Classic Style
  • Also I've searched the web and both these forums and steam's and it seems like lots of Mac users are having the same problem. How can you guys release something that is literally not playable for so many people?

    I'm running snow leopard 10.6.8 on a 2010 macbook pro. I did get the game to work for 15 minutes last night but when I got out of it and tried to load it up again the black screen of death reappeared.

    It's also worth noting that I can't do anything except hit the power button and restart my computer once the black screen comes on. I can't force quit out of it and it seems like the game straight up turns off my monitor or something.

  • I would really love to play this game :(

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    DjNDB Moderator
    Please post your system information.

    System Information
    Open a terminal (e.g. by typing terminal into spotlight).
    Run the system profiler to copy selected system information to the clipboard, by copying the command line below into the terminal and pressing enter:

    system_profiler -detailLevel mini SPHardwareDataType SPSoftwareDataType SPDisplaysDataType SPAudioDataType | pbcopy

    Now paste the clipboard into a new reply to this post, by pressing Command + V.
  • Hardware:

    Hardware Overview:

    Model Name: MacBook Pro
    Model Identifier: MacBookPro6,2
    Processor Name: Intel Core i7
    Processor Speed: 2.66 GHz
    Number Of Processors: 1
    Total Number Of Cores: 2
    L2 Cache (per core): 256 KB
    L3 Cache: 4 MB
    Memory: 4 GB
    Processor Interconnect Speed: 4.8 GT/s
    Boot ROM Version: MBP61.0057.B0C
    SMC Version (system): 1.58f15
    Sudden Motion Sensor:
    State: Enabled


    System Software Overview:

    System Version: Mac OS X 10.6.8 (10K549)
    Kernel Version: Darwin 10.8.0
    64-bit Kernel and Extensions: No
    Time since boot: 9:11


    NVIDIA GeForce GT 330M:

    Chipset Model: NVIDIA GeForce GT 330M
    Type: GPU
    Bus: PCIe
    PCIe Lane Width: x16
    VRAM (Total): 512 MB
    Vendor: NVIDIA (0x10de)
    Device ID: 0x0a29
    Revision ID: 0x00a2
    ROM Revision: 3560
    gMux Version: 1.9.21
    Display Connector:
    Status: No Display Connected
    Display Connector:
    Status: No Display Connected

    Intel HD Graphics:

    Chipset Model: Intel HD Graphics
    Type: GPU
    Bus: Built-In
    VRAM (Total): 288 MB
    Vendor: Intel (0x8086)
    Device ID: 0x0046
    Revision ID: 0x0012
    gMux Version: 1.9.21
    Color LCD:
    Resolution: 1440 x 900
    Pixel Depth: 32-Bit Color (ARGB8888)
    Main Display: Yes
    Mirror: Off
    Online: Yes
    Built-In: Yes

    Audio (Built In):

    Intel High Definition Audio:

    Audio ID: 11


    Connection: Combination Output


    Connection: Internal

    Line Input:

    Connection: Combination Input

    Internal Microphone:

    Connection: Internal

    S/PDIF Optical Digital Audio Input:

    Connection: Combination Input

    S/PDIF Optical Digital Audio Output:

    Connection: Combination Output

    External Microphone / iPhone Headset:

    Connection: Combination Output

    HDMI / DisplayPort Output:

    Connection: Display

    Jason-Bittners-MacBook-Pro:~ jbitt$
  • User Avatar Image
    DjNDB Moderator
    Jbitt;752882 said:


    NVIDIA GeForce GT 330M:

    Intel HD Graphics:

    I wonder if the problem is caused by your MacBook automatically switching the active graphics card.

    Please try following this guide to make your MacBook use the more performant graphics chip all the time and try if the game starts up then.
    Make sure to set it back to normal afterwards, so it doesn't drain your battery while you don't play.
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