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Activation code Email not going through - BTTF can't connect.

posted by PDClores on - last edited - Viewed by 1.5K users
I have tried several times to email my request code to unlock Back to the Future but I have gotten no email in return.
16 Comments - Linear Discussion: Classic Style
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    DjNDB Moderator
    Have you bought the game here in the Store?
    Which address have you tried to write to?
    Have you tried writing through a different E-Mail Provider?
  • I did buy the game at this store and I emailed [email]support@telltalegames.com[/email].

    I use outlook. I do have an aol account too. Maybe, I'll try that.
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    DjNDB Moderator
    Which E-Mail provider have you tried initially through outlook?

    Also, why the unlock code? No way to connect the gaming computer to the internet shortly?
  • Its a college email address.

    And this is what comes up when I click to play on the game:

    "You are currently in offline mode. Go online to take full advantage of all Back to the Future: The Game's features, or unlock your game in offline mode here.

    To unlock your game while offline, please copy the request code in the box to the right and send it to our customer service department at [email]support@telltalegames.com[/email]."

    I wasn't really sure what to do. So I did what the second paragraph told me to do.
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    DjNDB Moderator
    Is the computer you play on connected to the internet?
    Do you have any firewall or security software that could block the game from accessing the internet?

    What platform are you playing on (Mac, PC, ...)?
  • I'm on a Mac and yes it is connected to the internet and I just have an antivirus program
  • User Avatar Image
    DjNDB Moderator
    I have a suspicion what's going on. You are connected through an educational network. It is possible that it blocks some traffic. I've seen Pings being blocked, causing this problem.

    You can ask your admin to allow pings, or you can just work around it by using a free VPN while you activate the game. I suggest trying Hotspot Shield for that.
  • Okay I'll give it a try. thanks.
  • After I download that, the game should work?
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    DjNDB Moderator
    You have to start a connection to the VPN service. Then start the game and activate it.
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