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posted by Chaos1234 on - last edited - Viewed by 1.5K users
Game keeps crashing. I don't know why, used to work. Now it doesn't.
25 Comments - Linear Discussion: Classic Style
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    DjNDB Moderator
    Okay, then let's check something else.

    Please open the Steam client. In the menu select "help/system information".
    Right click on the information it shows and select "select all".
    Right click again and select "copy".
    Finally paste the results into a reply message in this thread by pressing CTRL-V.
    It contains a section "Installed software", which might have sensitive entries, so feel free to redact them.
  • Processor Information:
    Vendor: GenuineIntel
    Speed: 2660 Mhz
    2 logical processors
    2 physical processors
    HyperThreading: Unsupported
    FCMOV: Supported
    SSE2: Supported
    SSE3: Supported
    SSSE3: Supported
    SSE4a: Unsupported
    SSE41: Supported
    SSE42: Unsupported

    Network Information:
    Network Speed:

    Operating System Version:
    Windows Vista (32 bit)
    NTFS: Supported
    Crypto Provider Codes: Supported 311 0x0 0x0 0x0

    Video Card:
    Driver: NVIDIA Quadro NVS 160M

    DirectX Driver Name: nvd3dum.dll
    Driver Version:
    DirectX Driver Version:
    Driver Date: 20 Nov 2009
    Desktop Color Depth: 32 bits per pixel
    Monitor Refresh Rate: 59 Hz
    DirectX Card: NVIDIA Quadro NVS 160M
    VendorID: 0x10de
    DeviceID: 0x6eb
    Number of Monitors: 1
    Number of Logical Video Cards: 1
    No SLI or Crossfire Detected
    Primary Display Resolution: 1440 x 900
    Desktop Resolution: 1440 x 900
    Primary Display Size: 20.00" x 12.52" (23.58" diag)
    50.8cm x 31.8cm (59.9cm diag)
    Primary Bus: PCI Express 16x
    Primary VRAM: 256 MB
    Supported MSAA Modes: 2x 4x 8x

    Sound card:
    Audio device: Speakers (High Definition Audio

    RAM: 3571 Mb

    UI Language: English
    Microphone: Not set
    Media Type: DVD
    Total Hard Disk Space Available: 152524 Mb
    Largest Free Hard Disk Block: 29129 Mb
    OS Install Date: Jul 06 2012
    Game Controller: None detected

    Installed software:
  • User Avatar Image
    DjNDB Moderator
    Chaos1234 wrote: »
    Operating System Version:
    Windows Vista (32 bit)

    This is promising.

    Your Steam client is running in Vista compatibility mode, which is known to cause crashes.

    Please check the properties of the Steam.exe and your Steam icons and disable any compatibility mode settings.
    Sometimes compatibility mode is checked, but is grayed out. Then you have to click on "Change settings for all users" at the bottom to disable the checkbox.
    Afterwards check if the steam client now shows "Operating System Version: Windows 7" in "help/system information" and try if the game works.
  • Nope. Didn't help D;
  • User Avatar Image
    DjNDB Moderator
    That's strange. I have only one idea left, and that's that your settings/savegames got corrupted somehow.

    You can test that, by renaming the savegame folder
    C:\Users\ClaytonLap\Documents\Telltale Games\The Walking Dead
    in order to deactivate it.
  • That doesn't seem to work either. Ugh. I guess my money wasn't exactly well spent. I was really hoping to be able to play this again.
  • But thanks, it was a great string of advice
  • User Avatar Image
    DjNDB Moderator
    I have not given up entirely yet. The steam compatibility mode thing was the most likely cause so far, but there are other less likely things that can sometimes cause problems.

    Do you have any security software running that you could try to disable?

    Disconnecting from the internet is worth a try too.
  • Well I have to go for now, I will try these when I have some time.
  • And what do you mean by security software?
This discussion has been closed.