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posted by dom12345 on - last edited - Viewed by 3.4K users
I uninstalled and then reinstalled due to buying the 400 DLC and now i have to play the whole game again? I have saves the game just doesn't recognize them.
10 Comments - Linear Discussion: Classic Style
  • User Avatar Image
    DjNDB Moderator
    Please check the properties of the Steam.exe, your Steam icons, and the games .exe files, and disable any compatibility mode settings.
    Sometimes compatibility mode is checked, but is grayed out. Then you have to click on "Change settings for all users" at the bottom to disable the checkbox.
    Afterwards try if you can access your savegames.
  • I was getting that launch error and followed another post about compatibility changes so that might be why?
  • User Avatar Image
    DjNDB Moderator
    dom12345;819250 said:
    I was getting that launch error and followed another post about compatibility changes so that might be why?
    Yes, if you're running in Win98/me compatibility mode the savegame folder location changes to
    %PUBLIC%\Documents\Telltale Games\The Walking Dead

    If neither Steam nor the .exe are set to compatibility mode, the game might work. The Event log implies that that was the cause of at least some of the crashes.
  • So try your first post lol
  • User Avatar Image
    DjNDB Moderator
    Have you tried disabling the second display?

    Also please open the Steam client. In the menu select "help/system information".
    Right click on the information it shows and select "select all".
    Right click again and select "copy".
    Finally paste the results into a reply message in this thread by pressing CTRL-V.
    It contains a section "Installed software", which might have sensitive entries, so feel free to redact them.
  • Processor Information:
    Vendor: GenuineIntel
    Speed: 3502 Mhz
    4 logical processors
    4 physical processors
    HyperThreading: Unsupported
    FCMOV: Supported
    SSE2: Supported
    SSE3: Supported
    SSSE3: Supported
    SSE4a: Unsupported
    SSE41: Supported
    SSE42: Supported

    Network Information:
    Network Speed:

    Operating System Version:
    Windows Vista (64 bit)
    NTFS: Supported
    Crypto Provider Codes: Supported 311 0x0 0x0 0x0

    Video Card:
    Driver: NVIDIA GeForce GTX 660 Ti

    DirectX Driver Name: nvd3dum.dll
    Driver Version: 9.18.13.2049
    DirectX Driver Version: 9.18.13.2049
    Driver Date: 21 June 2013
    Desktop Color Depth: 32 bits per pixel
    Monitor Refresh Rate: 59 Hz
    DirectX Card: NVIDIA GeForce GTX 660 Ti
    VendorID: 0x10de
    DeviceID: 0x1183
    Number of Monitors: 2
    Number of Logical Video Cards: 2
    No SLI or Crossfire Detected
    Primary Display Resolution: 1680 x 1050
    Desktop Resolution: 3360 x 1050
    Primary Display Size: 23.35" x 14.57" (27.48" diag)
    59.3cm x 37.0cm (69.8cm diag)
    Primary Bus: PCI Express 16x
    Primary VRAM: 2048 MB
    Supported MSAA Modes: 2x 4x 8x

    Sound card:
    Audio device: Speakers (Realtek High Definiti

    Memory:
    RAM: 16338 Mb

    Miscellaneous:
    UI Language: English
    Microphone: Not set
    Media Type: DVD
    Total Hard Disk Space Available: 476837 Mb
    Largest Free Hard Disk Block: 97757 Mb
    OS Install Date: Dec 31 1969
    Game Controller: None detected

    Installed software:
    µTorrent
    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Reader X (10.1.7) MUI
    AI Suite II
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    Bastion
    Battlefield 3™
    Battlelog Web Plugins
    Bonjour
    Borderlands 2
    CDBurnerXP
    CDisplay 1.8
    Crysis®3
    Definition Update for Microsoft Office 2010 (KB982726) 64-Bit Edition
    Deus Ex: Human Revolution
    Diablo III
    DIRECTV Player
    ESN Sonar
    EVGA Precision X 4.1.0
    Far Cry® 3
    Firefall
    Google Chrome
    Google Update Helper
    Grand Theft Auto IV
    Grand Theft Auto: Episodes from Liberty City
    HP FWUpdateEDO2
    HP Photo Creations
    HP Photosmart 7520 series Basic Device Software
    HP Update
    HPDiagnosticAlert
    Intel® Trusted Connect Service Client
    Intel® Watchdog Timer Driver (Intel® WDT)
    Intel(R) Control Center
    Intel(R) Management Engine Components
    Intel(R) Rapid Storage Technology
    Intel(R) USB 3.0 eXtensible Host Controller Driver
    iPod Access for Windows v4.3
    iTunes
    Java 7 Update 25
    Java Auto Updater
    K-Lite Codec Pack 9.6.0 (64-bit)
    K-Lite Codec Pack 9.6.0 (Standard)
    Logitech Gaming Software
    Logitech Gaming Software 8.40
    Magic: The Gathering - Duels of the Planeswalkers 2013
    Metro 2033
    Microsoft .NET Framework 4 Client Profile
    Microsoft .NET Framework 4 Extended
    Microsoft Games for Windows - LIVE Redistributable
    Microsoft Games for Windows Marketplace
    Microsoft Office 2010 Service Pack 1 (SP1)
    Microsoft Office Access MUI (English) 2010
    Microsoft Office Access Setup Metadata MUI (English) 2010
    Microsoft Office Excel MUI (English) 2010
    Microsoft Office Groove MUI (English) 2010
    Microsoft Office InfoPath MUI (English) 2010
    Microsoft Office Office 32-bit Components 2010
    Microsoft Office OneNote MUI (English) 2010
    Microsoft Office Outlook MUI (English) 2010
    Microsoft Office PowerPoint MUI (English) 2010
    Microsoft Office Professional Plus 2010
    Microsoft Office Proof (English) 2010
    Microsoft Office Proof (French) 2010
    Microsoft Office Proof (Spanish) 2010
    Microsoft Office Proofing (English) 2010
    Microsoft Office Publisher MUI (English) 2010
    Microsoft Office Shared 32-bit MUI (English) 2010
    Microsoft Office Shared MUI (English) 2010
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Microsoft Office Word MUI (English) 2010
    Microsoft Security Client
    Microsoft Security Essentials
    Microsoft Silverlight
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.51106
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.51106
    MotioninJoy Gamepad tool 0.7.0000
    Mp3tag v2.57
    Notepad++
    NVIDIA 3D Vision Controller Driver 320.49
    NVIDIA 3D Vision Driver 320.49
    NVIDIA Control Panel 320.49
    NVIDIA GeForce Experience 1.5.1
    NVIDIA Graphics Driver 320.49
    NVIDIA HD Audio Driver 1.3.24.2
    NVIDIA Install Application
    NVIDIA PhysX
    NVIDIA PhysX System Software 9.13.0604
    NVIDIA Stereoscopic 3D Driver
    NVIDIA Update 6.4.23
    NVIDIA Update Components
    Origin
    Pando Media Booster
    PunkBuster Services
    RAGE
    Realtek Ethernet Controller Driver
    Realtek High Definition Audio Driver
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
    Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
    Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
    Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
    Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
    Security Update for Microsoft Excel 2010 (KB2597126) 64-Bit Edition
    Security Update for Microsoft Filter Pack 2.0 (KB2553501) 64-Bit Edition
    Security Update for Microsoft InfoPath 2010 (KB2687422) 64-Bit Edition
    Security Update for Microsoft InfoPath 2010 (KB2760406) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553091)
    Security Update for Microsoft Office 2010 (KB2553096)
    Security Update for Microsoft Office 2010 (KB2553371) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2553447) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2589320) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2598243) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2687276) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2687501) 64-Bit Edition
    Security Update for Microsoft Office 2010 (KB2687510) 64-Bit Edition
    Security Update for Microsoft OneNote 2010 (KB2760600) 64-Bit Edition
    Security Update for Microsoft Publisher 2010 (KB2553147) 64-Bit Edition
    Security Update for Microsoft Visio 2010 (KB2810068) 64-Bit Edition
    Security Update for Microsoft Visio Viewer 2010 (KB2687505) 64-Bit Edition
    Security Update for Microsoft Word 2010 (KB2760410) 64-Bit Edition
    Skype™ 6.5
    Star Wars: The Old Republic
    StarCraft II
    Steam
    The Darkness II
    The Elder Scrolls V: Skyrim
    The Walking Dead
    The Witcher 2: Assassins of Kings Enhanced Edition
    TL-WN822N/TL-WN821N Driver
    UltraMon
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
    Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
    Update for Microsoft .NET Framework 4 Extended (KB2468871)
    Update for Microsoft .NET Framework 4 Extended (KB2533523)
    Update for Microsoft .NET Framework 4 Extended (KB2600217)
    Update for Microsoft .NET Framework 4 Extended (KB2836939)
    Update for Microsoft Office 2010 (KB2553065)
    Update for Microsoft Office 2010 (KB2553092)
    Update for Microsoft Office 2010 (KB2553181) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2553267) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2553310) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2553378) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2566458)
    Update for Microsoft Office 2010 (KB2598242) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2687509) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2760631) 64-Bit Edition
    Update for Microsoft Office 2010 (KB2767886) 64-Bit Edition
    Update for Microsoft OneNote 2010 (KB2553290) 64-Bit Edition
    Update for Microsoft Outlook 2010 (KB2597090) 64-Bit Edition
    Update for Microsoft Outlook 2010 (KB2687623) 64-Bit Edition
    Update for Microsoft Outlook Social Connector 2010 (KB2553406) 64-Bit Edition
    Update for Microsoft PowerPoint 2010 (KB2598240) 64-Bit Edition
    Update for Microsoft SharePoint Workspace 2010 (KB2589371) 64-Bit Edition
    Uplay
    Ventrilo Client for Windows x64
    VirtualCloneDrive
    VLC media player 2.0.6
    Warframe
    Windows Live ID Sign-in Assistant
    WinRAR 4.20 (64-bit)
    World of Warcraft
    Xiph.Org Open Codecs 0.85.17777
  • User Avatar Image
    DjNDB Moderator
    dom12345;822173 said:

    Operating System Version:
    Windows Vista (64 bit)
    Steam is definitely running in Vista compatibility mode.

    If you made absolutely sure, that the method mentioned above didn't work to disable it, you can try disabling it in the registry.
  • Since you mentioned the second display, in another game (rage) the game was launching on my secondary monitor and not main. Could that be the issue?
  • DjNDB;822175 said:
    Steam is definitely running in Vista compatibility mode.

    If you made absolutely sure, that the method mentioned above didn't work to disable it, you can try disabling it in the registry.
    But im running 7 os
  • User Avatar Image
    DjNDB Moderator
    dom12345;822178 said:
    But im running 7 os
    That's the Point. You need to disable the compatibility mode as i described.

    If that doesn't help, disabling the display is worth a try.
This discussion has been closed.