Report your bugs here!

JessW_TTGJessW_TTG Telltale Alumni
edited September 2013 in General Chat

Hey All!

This thread is for you to report to us the bugs you find in the site. While the site went through extensive testing, sometimes there are things we miss. Please tell us about them here in as much detail as possible so we can track them down and try to fix them.

Also, please keep in mind this is a place to report bugs for the entire site. This is not a place to suggest improvements or complain about the forums, so please keep chatter to a minimum.

Thanks! And let the bugging begin!

Comments

  • Using Chrome, if I enter a discussion using the "n new comments" button, there are two odd effects:

    1. Comments and discussion threads get duplicated. This doesn't happen if I browse to the thread in another way.
    2. Occasionally it takes a long time to load, and when it does, the page doesn't have any styling, and I get the error "Fatal error: Maximum execution time of 30 seconds exceeded in /var/www/deployed/builds/community-426/community/plugins/TTGFormat/htmlpurifier/HTMLPurifier.standalone.php on line 14849".

    Both problems are reproducible on different computers.

  • Hello, i have just purchased the walking dead multi pack (episodes 2-5 + 400 days special episode)
    after completing the purchase from my iphone, inside the free app, nothing has happened, i click play, "get״ an it takes me back to buy them, the purchase was made and money was taken, the purchase is enlisted inside my history.
    please help me out ... ps - i tried restore, nothing doingz

  • This is a thread for bugs in the new website. You'll want to check out the support section of the site. Here's a link to the support page for The Walking Dead on iOS. You'll have better luck asking for help there.

    Hello, i have just purchased the walking dead multi pack (episodes 2-5 + 400 days special episode) after completing the purchase fr

  • Thanks man

    GuruGuru214 posted: »

    This is a thread for bugs in the new website. You'll want to check out the support section of the site. Here's a link to the support page for The Walking Dead on iOS. You'll have better luck asking for help there.

  • Do you want us to report when we get that red pop-up screaming Yikes, there's an issue and an unknown error occurred, or do you get notified of those automatically anyway? I just got one trying to use the button to find the next new comment in a threaded topic.

  • DjNDBDjNDB Moderator

    I found a bug that happens only in "Linear Discussion/Classic Style".
    Press "reply" twice on a comment, and confirm the dialog with "Discard Comment".
    The "reply" button for that comment will stay pressed, and each time pressing it you'll get asked over and over again if you want to discard the comment, and can't reply to the comment anymore until you reload the page.
    It only happens on comments, not the original post of the discussion.

  • edited September 2013

    All right, let's test this. This is one of the 'problematic' apostrophes:

    âÂÂÂÂ

    And now I copy and paste what this apostrophe has given me after posting:

    ÃĢ

    And now I do exactly the same thing again:

    â

    this...this is after a lot of re editing and re posting...

  • DjNDBDjNDB Moderator
    edited September 2013

    The support section is broken.

    1. The breadcrumbs are missing above the discussions. You have no idea in which sub-forum the discussion you are looking at is located.
    2. The "Site Help!" category points to the main support page

    The search is broken too. I would rant about it's limitations in general, but currently the most pressing issue is, that the "more results" link at the bottom of a search result just brings you back to the main community page.

    There's also a bug in the "Followed discussions" list on the community page. It shows "Latest post ... by Anonymous", if your follow a discussion that has no comments.

    On a user's profile page, under "Latest NN Posts by USERNAME", Markdown is not parsed properly.

    1. Links show the URL instead of the text in the square brackets.
    2. The URL is also shown instead of images. Images work properly though, when they were posted in a "Linear/Classic Style" discussion.
  • 9 times out of 10, my posts don't appear

  • Seriously, why can I post here but not on threads I might actually be interested in?!

    FitzoliverJ posted: »

    9 times out of 10, my posts don't appear

  • Sam and Max season 1 and 3 are gone from my games list + there are no receipts connected to my account as well

  • I get the "Yikes, there's an issue and an unknown error occurred" when I use Firefox web browser. I have tried everything to make it work but it doesn't. I can't login because the login button is gone with this error.

  • edited September 2013

    All joking aside, is anybody working on this? I am really getting tired with being unable to post first-time. Or even twentieth-time.


    Hmm. Interesting. That went through first time. It might just be the "Classic" threads which aren't working properly.

    FitzoliverJ posted: »

    Seriously, why can I post here but not on threads I might actually be interested in?!

  • puzzleboxpuzzlebox Telltale Alumni

    Get in touch with our support team (support@telltalegames.com), they should be able to help you out.

    ClumsyJ posted: »

    Sam and Max season 1 and 3 are gone from my games list + there are no receipts connected to my account as well

  • puzzleboxpuzzlebox Telltale Alumni

    If you can confirm it's only the "Classic" threads where you have difficulty posting, we can have the web team look into it. It'd be helpful to know which browser (and version) you're using as well. Thanks!

    FitzoliverJ posted: »

    All joking aside, is anybody working on this? I am really getting tired with being unable to post first-time. Or even twentieth-time

  • That'd be great, thanks.

    OK, so, as a test, I went and posted test posts in "Walking Dead designers leave Telltale" (new-style), "Poirot Revival Thread" (classic), and "Doctor Who and the Forum Invasion" (classic) and - life being what it is - both went through straightaway. (Shame you can't delete posts, but there we are). I'll post again if something conks out again in future, but, fingers crossed.....

    (Posted from Firefox)

    puzzlebox posted: »

    If you can confirm it's only the "Classic" threads where you have difficulty posting, we can have the web team look into it. It'd be helpful to know which browser (and version) you're using as well. Thanks!

  • puzzleboxpuzzlebox Telltale Alumni
    edited September 2013

    No worries, I'll go and delete the test posts. Glad things seem to be working ok for you right now... thanks for taking the time to check into it!

    FitzoliverJ posted: »

    That'd be great, thanks. OK, so, as a test, I went and posted test posts in "Walking Dead designers leave Telltale" (new-style),

  • FWIW, I no longer run into these issues. I presume that means the web team have been hard at work. Thanks!

    xyphic posted: »

    Using Chrome, if I enter a discussion using the "n new comments" button, there are two odd effects: * Comments and discussion t

  • I just commented on this thread, but it doesn't seem to be bumped up to the recent discussions. It's from late June, so I'm assuming there's a problem commenting on old threads?

    http://www.telltalegames.com/community/discussion/comment/854959

  • DjNDBDjNDB Moderator

    Not sure what you mean with "the recent discussions", but if you're referring to the Latest Community Discussions, it's not supposed to show up there because it's a discussion in the "story discussion" category and these discussion's titles may contain spoilers.

    Zeruis posted: »

    I just commented on this thread, but it doesn't seem to be bumped up to the recent discussions. It's from late June, so I'm assuming there's a problem commenting on old threads? http://www.telltalegames.com/community/discussion/comment/854959

  • puzzleboxpuzzlebox Telltale Alumni

    Always a lot happening with the web team behind the scenes! Thanks for confirming those issues have disappeared.

    xyphic posted: »

    FWIW, I no longer run into these issues. I presume that means the web team have been hard at work. Thanks!

  • I just wanted to note that when I look at the Blog section of the site, allow the top part to load, see there are no new blog posts, then press the Community tab before the Blog section finishes loading (it's a bit slow), I have gotten the "Yikes!" message a couple of times. It doesn't prevent me from going on my way, though, just an extra Yikes.

  • Ack, posts to "Doctor Who and the Forum Invasion" are failing to get through again!

    puzzlebox posted: »

    No worries, I'll go and delete the test posts. Glad things seem to be working ok for you right now... thanks for taking the time to check into it!

  • I'm listing this as a bug, though it's really just misleading.

    Currently, if you look at the communities without being signed in, Telltale Talk is on top but collapsed, presumably so it doesn't distract from The Wolf Among Us. However, because it's collapsed and doesn't look like the other forums, a new user might think it's just a title bar and ignore it completely. The rest of us know better only because we've been here a few times.

    I think it would be a better idea to leave it expanded, but move it below the games you're promoting, so for a new user or someone not logged in, you'd have The Wolf Among Us first, followed by The Walking Dead, and then General Chat.

    For those who are logged in and have posted before, I understand the forums get reshuffled in order of post date, so someone who posts in General Chat only would still see it on top. That should be OK.

    Thanks.

  • edited October 2013

    I can download all 5 episodes of Back To The Future even though I only ever owned the first episode free version. There is also absolutely no indication if any of these episodes will even play. No mor keys. Same applies for Sam & Max Season 2. I am 100% sure I never bought Moai Better Blues here.

    Bug: if you own a single episode of a season you can download them all without anything indicating that you might not be able to play them.

  • Okay. Just downloaded Episode 5 and logged in in the launcher. Works flawlessly. "Thanks" for gifting me the entire season, I guess. Even though you never saw a single cent from me. At least not for this game.

    der_ketzer posted: »

    I can download all 5 episodes of Back To The Future even though I only ever owned the first episode free version. There is also abso

  • edited October 2013

    Usability bug: If I'm reading topics from some page other than the first, I can't easily get back to the same page of the list of topics once I'm done reading the topic I'm reading.

    That was a complicated sentence, so I'll give an example. Say there's a forum somewhere that just had a game released today, and the number of new topics on that forum have pushed additional new topics off the front page. If I want to read the topics on page 2, I first go to page 2, and select the topic I want to read. Then I want to read another topic on page 2, but I can't get back there easily. If I press the Back button on my browser, it goes back to page 1 of the topic list. If I click the link from the breadcrumb trail at the top, that also goes to page 1 (though I would expect that one to). Then I have to select page 2 again, then the next topic. This gets old after a few topics on page 2.

  • For some reason I'm getting notifications about the ‘Release day discussion - October 11th, 2013 ’ thread, despite never once having visited that thread.

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