OS X 10.9 Instant Crash [Fixed in update]

I am running OS X 10.9 GM, but The Walking Dead instantly crashes when trying to start it.
It seems it has to do with the Code Signature of the game: Exception Type: EXC_CRASH (Code Signature Invalid)

Is this known? Working in a fix? Because 10.9 is going live somewhere near the end of this month...

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Comments

  • Any fix for this???

  • I have the same problem.
    Support service to spit?

  • Today I got this very helpful reply from Support:

    I apologize for the delayed response. Due to MAC OS 10.9 not being available before the The Walking Dead was released in its entirety, we recommend playing on 10.8.x and below.

    I told them that going back to 10.8 was no solution since 10.9 is about to be released by the end of this month. They need to fix this!

    I love their games, but the support is very bad...

  • I surely hope they fix this, I just bought the game and I'm not able to play it. I don't think about going back to OSX 10.8. If their statement is that the game won't be updated since TWD came out earlier than 10.9 than I'm going to request a refund.

    Please fix this issue!

  • Since OS X 10.9 officially released yesterday I think it's about time for a fix! Please help your customers, or else this will be the last TellTaleGames game I bought...

  • DjNDBDjNDB Moderator
    edited October 2013

    I wonder if it's really just a code signing issue or more.

    Does the game work if you set gatekeeper to "Anywhere" in "System Preferences/Security & Privacy"?

    If that doesn't work, how about if you disable the "assessment subsystem"?
    Make sure to reenable it after the test and set gatekeeper back to the setting you prefer.

    disable:
    sudo spctl --master-disable

    enable:
    sudo spctl --master-enable

  • Hey there DjNDB,

    Still having the Exception Type: EXC_CRASH (Code Signature Invalid) with gatekeeper on anywhere and/or with spctl --master-disable.
    I wonder if the steam version has the same problem?

  • DjNDBDjNDB Moderator

    Thanks for trying. I don't know if the steam version has the same problem or not.

  • If they do not fix this, I will demand a refund.

  • The trace from the crash is as follows:
    Process: WalkingDead101 [1194]
    Path: /Applications/TheWalkingDead.app/Contents/MacOS/WalkingDead101
    Identifier: com.telltalegames.WalkingDead101
    Version: ???
    Code Type: X86 (Native)
    Parent Process: launchd [223]
    Responsible: WalkingDead101 [1194]
    User ID: 502

    Date/Time: 2013-10-24 02:10:52.097 -0500
    OS Version: Mac OS X 10.9 (13A603)
    Report Version: 11
    Anonymous UUID: 8D75DF2D-DACD-A863-DE14-B89654C8042D

    Crashed Thread: 0

    Exception Type: EXC_CRASH (Code Signature Invalid)
    Exception Codes: 0x0000000000000000, 0x0000000000000000

    VM Regions Near 0 (cr2):
    --> VM_ALLOCATE 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL
    mapped file 0000000000001000-000000000056b000 [ 5544K] r-x/rwx SM=COW /Applications/TheWalkingDead.app/Contents/MacOS/WalkingDead101

    Thread 0 Crashed:
    0 dyld 0x8fe2e030 _dyld_start + 0

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0x00000000 ecx: 0x00000000 edx: 0x00000000
    edi: 0x00000000 esi: 0x00000000 ebp: 0x00000000 esp: 0xbffffd8c
    ss: 0x00000023 efl: 0x00000200 eip: 0x8fe2e030 cs: 0x0000001b
    ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x00000000
    cr2: 0x00000000

    Logical CPU: 0
    Error Code: 0x00000000
    Trap Number: 0

    Binary Images:
    0x8fe2d000 - 0x8fe5f417 dyld (???) <4B280BB1-55F8-313F-86A6-8ADD644ED69E> /usr/lib/dyld

    External Modification Summary:
    Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by all processes on this machine:
    task_for_pid: 721
    thread_create: 0
    thread_set_state: 0

    VM Region Summary:
    ReadOnly portion of Libraries: Total=280K resident=280K(100%) swapped_out_or_unallocated=0K(0%)
    Writable regions: Total=8508K written=0K(0%) resident=12K(0%) swapped_out=0K(0%) unallocated=8496K(100%)

    REGION TYPE VIRTUAL
    =========== =======
    Stack 64.0M
    VM_ALLOCATE 12K
    VM_ALLOCATE (reserved) 148K reserved VM address space (unallocated)
    __DATA 168K
    __LINKEDIT 76K
    __TEXT 204K
    mapped file 274.6M
    shared memory 4K
    =========== =======
    TOTAL 339.2M
    TOTAL, minus reserved VM space 339.0M

    Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 4 GB, SMC 1.72f1
    Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
    Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: ST31000528AS, 1 TB
    Serial ATA Device: OPTIARC DVD RW AD-5680H, 4.19 GB
    USB Device: Hub
    USB Device: USB Optical Mouse
    USB Device: IR Receiver
    USB Device: Internal Memory Card Reader
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: BRCM2046 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus: iMac, Apple Inc., 22.1

  • The error in the crash is EXC_CRASH (Code Signature Invalid) - sounds like it could be fixed by re-issuing the binary with a new signature.

  • Wow this is really really bad. Not a single word of support yet... I am also starting to think about getting a refund.
    And the responses to tickets are making me cry. Basically they are saying: It's not working on 10.9, deal with it.

    It's a shame!

  • I have emailed support and have not gotten a response in over a week... I am very disappointed in this not being updated to work properly.

  • It won't be of much help, but I bought today the Steam version, and it runs fine on my MacBook Pro (late 2011) with 10.9.0 installed. I've not played much though, but so far no crash. It should not be too difficult for Telltale Games to release a fixed version, so.

  • DjNDBDjNDB Moderator
    edited October 2013

    I just got it to work on 10.9. The workaround is quite easy, but not really elegant. Also it's absolutely unofficial.
    It consists of installing xcode from the App store (>2GB download), creating a self signed certificate for codesigning in the keychain, and signing the TheWalkingDead.app.

    Creating the certificate:

    1. Open Applications > Utilities > Keychain Access.
    2. From the Keychain Access menu, choose Certificate Assistant > Create a Certificate.
    3. Choose a name for the certificate
    4. As "Certificate Type" select "Code Signing".
    5. Click "Create" and confirm

    Then open a Terminal, navigate to the folder containing TheWalkingDead.app, and run

    sudo codesign -f --deep -s "djndb" TheWalkingDead.app

    Instead of djndb you need to use the name of your certificate. It might ask you to accept the xcode license agreement. Just follow the instructions on the command line.

    This is just for people who can't wait to play the game. I hope that TTG will upload a new properly signed version eventually. Also there might be other issues with running the game on 10.9. If you notice anything weird, please report it here.

  • Macfly77Macfly77 Moderator
    edited October 2013

    Easy indeed! I can't believe I didn't think of it myself ;)
    I can confirm that the workaround is working.

    Thank you, DjNDB!
    As a tribute to your genius, I actually called the certificate "djndb".

  • It works super fine. Thanks a bunch!

    I hope this get fixed soon, though.

  • It doesn't work for me...
    In the terminal, I read:
    TheWalkingDead.app: bundle format unrecognized, invalid, or unsuitable
    In subcomponent: /Applications/TheWalkingDead.app/Contents/Frameworks/SDL.framework

  • DjNDBDjNDB Moderator

    The official fix has been announced.

  • I get the following error.

    TheWalkingDead.app: bundle format unrecognized, invalid, or unsuitable In subcomponent: /Applications/TheWalkingDead.app/Contents/Frameworks/SDL.framework

  • DjNDBDjNDB Moderator
    edited October 2013

    I don't know what causes these error messages. It worked for me the way I described it. I am not a Mac expert at all, but hopefully someone will find out what causes that.

  • This is just not acceptable. If they (Telltalegames) are developers, then they have had access to 10.9 for over six months. That they even use the "Sudden" and "Unexpected" launch of 10.9 as an excuse is LAME. As a developer myself, we get the OS many months before the actual release. To add insult to injury developers are also warned before the launch of an OS to make sure they have their software up to date. I have updated my OS and I am current. The developer should do so as well.

  • At least they are on it.

    Thanks DjNDB of your efforts

  • It's amusing to me how the support group just assumes we all have multiple version of the Operating System available to us. LOL!

  • When will TTG get the update for OSX 10.9?

  • It works with your solution, thank you

  • Hi,

    Just download SDL.framework from their website and replace the file on the Resources folder:
    http://www.libsdl.org/download-1.2.php
    I hope this helps.
    Thanks

  • What a genuis, Worked like a charm

  • I got the same problem here while replacing the certificate.
    I tryied to do this SDL.framework from the website, but it didn't work. I am confusing about what to download and what part of that I have to replace.
    Can you help with some kind of step-by-step?

  • MattPMattP ModeratorTelltale Staff

    We have just released an update that will resolve this issue, but you will need to install the latest version of the game. To do this, uninstall the current version of The Walking Dead that is installed on your computer. Then login to your Telltale account, select the drop-down arrow next to your avatar, select 'My Games' and download the Mac installation file (version 4). Once re-mstalled, you should no longer experience an issue on OS X 10.9.

  • If I do this, will I lose my progress in the game? Do I have to start from scratch?

  • TheWalkingDead.app: No such file or directory

    I don't know why i'm getting this. I navigated to the applications folder, where I dragged the Walking Dead app to, by typing in

    cd applications

    and then I entered in all the right characters above, but for some reason it still tells me the application doesn't exist.

  • DjNDBDjNDB Moderator

    That particular issue has been fixed a while ago and self signing is not required anymore.

  • How do you self sign the certificate????

  • I just got this... :

    Process: WalkingDead101 [2025]
    Path: /Applications/TheWalkingDead.app/Contents/MacOS/WalkingDead101
    Identifier: com.telltalegames.WalkingDead101
    Version: ???
    Code Type: X86 (Native)
    Parent Process: launchd [147]
    Responsible: WalkingDead101 [2025]
    User ID: 501

    Date/Time: 2014-01-05 15:18:54.152 +0530
    OS Version: Mac OS X 10.9.1 (13B42)
    Report Version: 11
    Anonymous UUID: C9C49364-CD4C-4CA8-6ABC-B5C7BEBB9006

    Sleep/Wake UUID: AEC96C23-41C4-451B-96F4-4680A932E0A2

    Crashed Thread: 0

    Exception Type: EXC_CRASH (Code Signature Invalid)
    Exception Codes: 0x0000000000000000, 0x0000000000000000

    VM Regions Near 0 (cr2):
    --> VM_ALLOCATE 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL
    mapped file 0000000000001000-000000000056b000 [ 5544K] r-x/rwx SM=COW /Applications/TheWalkingDead.app/Contents/MacOS/WalkingDead101

    Thread 0 Crashed:
    0 dyld 0x8fe4f030 _dyld_start + 0

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0x00000000 ecx: 0x00000000 edx: 0x00000000
    edi: 0x00000000 esi: 0x00000000 ebp: 0x00000000 esp: 0xbffffd48
    ss: 0x00000023 efl: 0x00000200 eip: 0x8fe4f030 cs: 0x0000001b
    ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x00000000
    cr2: 0x00000000

    Logical CPU: 0
    Error Code: 0x00000000
    Trap Number: 0

    Binary Images:
    0x8fe4e000 - 0x8fe80417 dyld (???) <4B280BB1-55F8-313F-86A6-8ADD644ED69E> /usr/lib/dyld

    External Modification Summary:
    Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by all processes on this machine:
    task_for_pid: 5092
    thread_create: 0
    thread_set_state: 0

    VM Region Summary:
    ReadOnly portion of Libraries: Total=280K resident=212K(76%) swapped_out_or_unallocated=68K(24%)
    Writable regions: Total=8508K written=0K(0%) resident=12K(0%) swapped_out=0K(0%) unallocated=8496K(100%)

    REGION TYPE VIRTUAL
    =========== =======
    Stack 64.0M
    VM_ALLOCATE 12K
    VM_ALLOCATE (reserved) 148K reserved VM address space (unallocated)
    __DATA 168K
    __LINKEDIT 76K
    __TEXT 204K
    mapped file 274.8M
    shared memory 4K
    =========== =======
    TOTAL 339.4M
    TOTAL, minus reserved VM space 339.2M

    Model: MacBookAir5,1, BootROM MBA51.00EF.B02, 2 processors, Intel Core i5, 1.7 GHz, 4 GB, SMC 2.4f19
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638454455302D474E2D4620
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638454455302D474E2D4620
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD TS128E, 121.33 GB
    USB Device: USB Optical Mouse
    USB Device: Hub
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Hub
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Apple Internal Keyboard / Trackpad
    Thunderbolt Bus: MacBook Air, Apple Inc., 23.4

  • DjNDBDjNDB Moderator

    When did you download it? You need to download the latest version from the my games section.

    You get to the "My Games" section, by pressing the Alt text icon at the top of the page and selecting "My Games".

  • edited January 2014

    can you please make a youtube video about the procedure of the installation...please that would be some great help..i hope this message reaches you...thanks
    i tried doing it every possible way but i couldnt...please help

  • I've been trying to apply this solution for an hour now but I can't get it to work :/ I am aware that I can download a newer version that'll work but I want to get this game working using this solution. I'm just annoyed that I can't fix it lol

    The problem is that it keep giving me the error: TheWalkingDead.app No such file or directory
    I simply open the folder in the terminal by dragging the file from my applications folder onto the terminal icon on my dock so it's definitely the right place.

    Any help? :)

  • Did you do cd applications, then cd TheWalkingDead.app hen did sudo codesign -f --deep -s "YourCertificateName" TheWalkingDead.app ?

  • Hey, i have done everything easy until the
    "Then open a Terminal, Navigate to the folder containing TheWalkingDead.app, and run
    sudo codesign -f --deep -s "TheWalkingDead" TheWalkingDead.app"
    Im stuck because i dont know how to Navigate to the folder TheWalkingDead.app i cant seem to find it....
    PLS HELP ME FAST :)

This discussion has been closed.