Ticket ID #9551
I opened this ticket September 21 and to date have heard nothing back from Support. Your customer service is severely lacking, and a total disappointment.
Here is my issue:
My Mac suffered a hard drive failure so once I had a new hard drive installed I re-downloaded The Walking Dead game from your website. However, once I've downloaded the game, my computer tells me the file is damaged and I am unable to play it. I trashed it and downloaded it again, but again the file is damaged. Could you please help me? My Order Number is 600185366711536
And on a similar note: when I log into your site, under Receipts, it tells I have none. Why is that when I clearly bought The Walking Dead game from you?
If you expect to retain me as a loyal customer, I expect someone to get back to me with an update on my issue. I would love to play The Walking Dead again, and I would love to buy season 2 when it comes out. But I will not, if my issues continue to go ignored. Please provide me with a clean download file for the game I purchased.