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Game does not launch. Please help!!

posted by escuderc on - Viewed by 1.1K users

Hello.
I just bought the game via steam. Every time I try starting the game I get the same "WalkingDead101.exe" has stopped working message.
Problem details that were provided are as follows:

Problem signature:
Problem Event Name: APPCRASH
Application Name: WalkingDead101.exe
Application Version: 2013.4.4.20609
Application Timestamp: 515df55b
Fault Module Name: StackHash_0e49
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea8e7
Exception Code: c0000374
Exception Offset: 000ce753
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081
Additional Information 1: 0e49
Additional Information 2: 0e49bb8be02ff36f8e12bd55d15a9d43
Additional Information 3: f1a2
Additional Information 4: f1a2d08c7b62622c6144598e0586714a

I also found an old thread that mentioned downloading and using a support tool to gather information, and then uploading the link to an instant filehoster.

Here is the support tool data link:
http://www.sendspace.com/file/axmc9w

Finally, I am running Windows 7 Pro SP1.

Can you please tell me why my game is not working?
If there is anything else that you need, please let me know.
Thanks.

12 Comments
  • User Avatar Image
    DjNDB Moderator

    Please check the properties of the Steam.exe, your Steam icons, and the games .exe files, and disable any compatibility mode settings.
    Sometimes compatibility mode is checked, but is grayed out. Then you have to click on "Change settings for all users" at the bottom to disable the checkbox.
    Afterwards try if the game works.

  • walkingdead 101.exe stopped working, i've bought this game in steam, i try to log in and this message appears, of course my pc follows the requisits, i've sent an email still waiting for answers.

    • User Avatar Image
      DjNDB Moderator

      I moved your comment to this thread. The other one was about a different game.

      Please follow the instructions to run the TWD Support Tool and post the download link to the resulting "TWD_support_data_pc.zip" to your next reply in this thread.

      • Hey there, I have the exact same problem as myth .. I followed your instructions and I think this is the link you ask for:

        http://www.sendspace.com/file/2nzg5s

        Please help, I bought this game this game in steam, as well ...

        • User Avatar Image
          DjNDB Moderator

          Problem signature:
          P1: WalkingDead101.exe
          P7: c0000374

          Please check the properties of the Steam.exe, your Steam icons, and the games .exe files, and disable any compatibility mode settings.
          Sometimes compatibility mode is checked, but is grayed out. Then you have to click on "Change settings for all users" at the bottom to disable the checkbox.
          Afterwards try if the game works.

          • Thanks, but I have already done that .. I read it in one of your previous answers to someone else ...

            ...this is really starting to drive me nuts... I tried reinstalling it twice as well

            I also tried starting it offline

            • User Avatar Image
              DjNDB Moderator

              Please open the Steam client. In the menu select "help/system information".
              Right click on the information it shows and select "select all".
              Right click again and select "copy".
              Finally paste the results into a reply message in this thread by pressing CTRL-V.
              It contains a section "Installed software", which might have sensitive entries, so feel free to redact them.

              • Thank you. I also tried disabling it in the registry as you suggested in the answer on top, but it still don't work
                So here goes the system info

                Processor Information:
                Vendor: GenuineIntel
                CPU Family: 0x6
                CPU Model: 0xf
                CPU Stepping: 0xb
                CPU Type: 0x0
                Speed: 2403 Mhz
                4 logical processors
                4 physical processors
                HyperThreading: Unsupported
                FCMOV: Supported
                SSE2: Supported
                SSE3: Supported
                SSSE3: Supported
                SSE4a: Unsupported
                SSE41: Unsupported
                SSE42: Unsupported

                Network Information:
                Network Speed:

                Operating System Version:
                Windows XP (32 bit)
                NTFS: Supported
                Crypto Provider Codes: Supported 311 0x0 0x0 0x0

                Video Card:
                Driver: NVIDIA GeForce GTX 560

                DirectX Driver Name:  nvd3dum.dll
                Driver Version:  9.18.13.3158
                DirectX Driver Version:  9.18.13.3158
                Driver Date: 15 Oct 2013
                OpenGL Version: 4.4
                Desktop Color Depth: 32 bits per pixel
                Monitor Refresh Rate: 59 Hz
                DirectX Card: NVIDIA GeForce GTX 560 
                VendorID:  0x10de
                DeviceID:  0x1201
                Number of Monitors:  1
                Number of Logical Video Cards:  1
                No SLI or Crossfire Detected
                Primary Display Resolution:  1680 x 1050
                Desktop Resolution: 1680 x 1050
                Primary Display Size: 23.35" x 14.57"  (27.48" diag)
                                                        59.3cm x 37.0cm  (69.8cm diag)
                Primary Bus: PCI Express 16x
                Primary VRAM: 1024 MB
                Supported MSAA Modes:  2x 4x 8x 
                

                Sound card:
                Audio device: Speakers (High Definition Audio

                Memory:
                RAM: 3327 Mb

                Miscellaneous:
                UI Language: English
                Microphone: Not set
                Media Type: DVD
                Total Hard Disk Space Available: 76308 Mb
                Largest Free Hard Disk Block: 12881 Mb
                OS Install Date: May 18 2010
                Game Controller: None detected

                Installed software:

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