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Crashing on iPad Air/iOS 7

posted by TimTwoToes on - Viewed by 4.4K users

Just received my iPad Air and bought the full bundle. I know it's an excellent game, however shortly after paying for the bundle, the game crashed. The game crashes immediately, when I try to start it. Any solution or fix on the way?

24 Comments
  • Same thing happening for me. Any update on this? I want to try this out on my shiny new ipad!

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      MattP Telltale Staff

      We are aware of an issue on iOS 7 that is causing a crash for some users of The Walking Dead. It does appear that this is not isolated to our game as other developers have reported similar crashes on their products. At this time we are hoping for a resolution in the next OS update (iOS 7.0.4). However, if you'd prefer inquiring about a refund, please contact Apple's iTunes Support staff for further assistance.

    • Same thing happened. Never had a problem with the free episode. But when I bought the bundle for 19.99 it would never load. After deleting and then reinstalling app as they instructed it still never worked. I finally wrote to apple store and got a full refund. And I got the refund in less than 24 hours. Apple was awesome in taking care of this but these people need to take care of this problem!

  • Crashed on Ipad air.. Really??? I uninstalled and tried re-install and get error message when trying to Restore purchases. error message reads..."This is not a test user account. Please create a new account in the sandbox Environment" HUH??????? Sounds like there are many issues with this game now. Please fix

  • I'm having the exact same problem on my iPhone 5s. Just purchased the 400-days bundle and now the app won't start!! Honestly guys, this HAS TO BE ON TOP OF YOUR PRIORITY LIST. Please don't ignore the people buying your games and giving you our hard earned cash!

  • I'm having the same issue with my iPad Air. The game was working fine, but then I purchased the 400 Days DLC. It asked me for my iTunes password and when I entered it the game crashed. Now, whenever I open the app it will ask me for my iTunes password and then crash immediately after I enter the password. I've tried deleting the app from my iPad Air and reinstalling from the App Store and the same thing is happening.

  • Same there on my iPad Air. Purchased full bundle and cannot open the game.

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    MattP Telltale Staff

    We are aware of this issue and currently investigating the cause. We will update you as soon as we have more information. We apologize for the inconvenience.

  • Same issue. Come on, shouldn't be any different on ipad air.

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      MattP Telltale Staff

      This appears to be more related to iOS 7 than any one device. We are still looking into the cause and should have an update soon. If this is related to iOS 7, Apple Support may also be aware of the issue and be able to provide further assistance.

  • Having same problem on my new Air too. Crashing before the game starts after I bought all episodes and 400 days. Unacceptable.

  • Same problem with me on my new Ipad Air 32GB.
    Played through episode 1 and bought the episode 2-5 + 400 days bundle. The game is now crashing when I start it.

    Tried uninstall / install, turn power off / on and the VPN trick.
    Nothing worked for me, the game is still crashing when I open it!

  • Same probleme....

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