The walking dead not downloading

I bought episodes 2 through 5 and the 400 dlc for my iPhone 4os and the app will not open

Comments

  • edited November 2013

    Please fix soon ASAP if not put my money back on my card!!

  • Put wrong year down, so fix it or put money back on my card

  • same problem for me... since i've paid, the game is always crashing at launch...
    so fix it or get my money back please !!!

  • Also dealing with this issue. After completing the free episode I purchased E.2-5+400 days. Immediately after the purchase conformation the app will no longer open. Tries to load but always returns to the app screen. Have contacted apple support and made multiple posts on the developers website for resolution. Fix or refund transaction..
    Please advise
    Thanks

  • MattPMattP ModeratorTelltale Staff

    Can you provide more detailed information about the issue you are experiencing? What do you mean when you say you put down the wrong year?

    Cal2000 posted: »

    Put wrong year down, so fix it or put money back on my card

  • MattPMattP ModeratorTelltale Staff

    We are looking into this issue. If you can provide more information about what you are experiencing, the device you are using the OS version you are running, etc..., that would be very helpful and much appreciated.

    In the meantime, please try removing the application from your device and then re-download the application from the App store. Make sure you have a strong internet connection then launch the app. Since you already purchased the multi-pack, select this again and complete the purchase path. As long as you are logged into the account that made the initial purchase, you will not be charged again.

    ShimKhana posted: »

    Also dealing with this issue. After completing the free episode I purchased E.2-5+400 days. Immediately after the purchase conform

  • I am having the same issue my wife bought it on her iphone 4s they told her to delete the app and now it wont load at all but before she deleted the app and tried again it kept saying she needed to purchase it and when we do it says you have already purchased it but havent downloaded it but it wont give us anywhere to download it i have sent support an email and have yet to hear anything back but it already took my money but yet no game

  • tronixtronix Telltale Alumni

    There appears to be an issue specific to iOS 7.0.3 that can lead to a permanent crash for some users. As a separate issue, if you have un-installed and re-installed, going through the purchase path again and being told you already own the DLC is normal. After you've been told that you already own an episode, the Buy button should change to a Get button. Selecting Get will begin the download for that episode. The Get button will change to installed once the game has finished downloading.

  • Is the iOS 7.0.3 issue something that can/will be solved or do I need to return for refund? Any more information? Seems a little vague.

    tronix posted: »

    There appears to be an issue specific to iOS 7.0.3 that can lead to a permanent crash for some users. As a separate issue, if you h

  • tronixtronix Telltale Alumni

    From what we have been able to gather, the issue is not affecting every user, but it is affecting more apps than just the Walking Dead and is a result of a change in iOS 7.0.3. It is likely that iOS 7.0.4 will address this issue. Any refunds will need to go through Apple since they are who you purchased from.

  • I'm on iOS 6 and I have this problem. I brought this pack over a year ago because I really wanted to support TellTale, and a refund is not possible for me according. Is there something I can do to help you guys diagnoses this problem?

    I tried reinstalling and restarting the app each time, trying to connect to different VPN tunnels in Washington D.C., Los Angeles CA, San Jose CA, Austin TX, and Toronto Canada. I even tried 3G/4G connections 20 miles away. It seems like it's a problem with the servers or maybe the app times out the connection to the server too fast.

  • MattPMattP ModeratorTelltale Staff

    Your issue does not sound like it's related to the App crash other users reported above. Are you experiencing a connection error when trying to download or the permanent app crash described above?

    Alpha Nexus posted: »

    I'm on iOS 6 and I have this problem. I brought this pack over a year ago because I really wanted to support TellTale, and a refund

  • edited November 2013

    It's neither, the episodes appear as Not Available. It doesn't seem to be my connection. On my iphone I can see them available, but on my iPad mini and iPad retina, they appear as Not Available. All of these devices are using the same network and iOS 6.0.3.

    MattP posted: »

    Your issue does not sound like it's related to the App crash other users reported above. Are you experiencing a connection error when trying to download or the permanent app crash described above?

  • tronixtronix Telltale Alumni
    edited November 2013

    The availability information is updated in a few ways. At the tap to start screen when it says connecting..., that is when the game will get information to change the Coming Soon Status to a Buy status. Secondly, if you make a purchase, at that point the game should update the status from Buy to Get. Also, if you un-installed and re-installed the game, the Restore function should update the episode status.

    Let us know if that helps get you back in action.

  • The last update of the 28th November doesn't resolve the problem.
    With this update, we can launch the app but impossible to restore what we paid...
    Correct this bug ASAP or give back the money !!!

    I'm on iphone 5S / IOS 7.0.4

  • I have the latest version as well (November 28) and I am having the same problem. I paid for the package on my iPhone 5s and I cannot restore those purchases on my ipad mini retina, both running iOS 7.03.

  • MattPMattP ModeratorTelltale Staff

    If you purchased the multi-pack with 400 Days, then you can complete the purchase path again without being charged (as long as you are logged into the same iTunes account that purchased the game initially). Please keep in mind that the individual episodes are considered different products, so if you purchase them now, you will be charged again. Re-purchase the multi-pack first, then you should see "Get' for each available episode.

    vthakr posted: »

    I have the latest version as well (November 28) and I am having the same problem. I paid for the package on my iPhone 5s and I cannot restore those purchases on my ipad mini retina, both running iOS 7.03.

  • tronixtronix Telltale Alumni
    edited December 2013

    Please see our latest sticky post for ways to resolve these kind of issues.

  • Thanks, I just tried this and it worked. Really wish there was a better way to get this though as I would have loved to play the game on my iPad on the plane over the Thanksgiving break, but at least I'll have something to look forward to on the plane ride home for Christmas. Thanks again for your help.

    MattP posted: »

    If you purchased the multi-pack with 400 Days, then you can complete the purchase path again without being charged (as long as you a

This discussion has been closed.