The walking dead - game won´t load

edited November 2013 in Game Support

Hello,

I have installed the DVD Version since some Days and I am in Chapter 3. From today I have a problem to run tha game.
After the screen where i have to click to continue it connect and then I stay in this screen and nothing will happen.

What is the problem ?

Comments

  • DjNDBDjNDB Moderator

    Please follow the instructions to run the TWD Support Tool and post the download link to the resulting "TWD_support_data_pc.zip" or "TWD_support_data_mac.zip" to your next reply in this thread.

  • Hello,

    I mad it. Here is the downloadlink:

    http://www.pixelschubser.be/pc/TWD_support_data_pc.zip

    DjNDB posted: »

    Please follow the instructions to run the TWD Support Tool and post the download link to the resulting "TWD_support_data_pc.zip" or "TWD_support_data_mac.zip" to your next reply in this thread.

  • DjNDBDjNDB Moderator

    You can try if deleting the SyncFs folder from
    C:\Users\jerome\Documents\Telltale Games\The Walking Dead\SyncFs
    helps.

    It's also possible that it just takes a few minutes to start when it looks for updates.

    thewalkingj posted: »

    Hello, I mad it. Here is the downloadlink: http://www.pixelschubser.be/pc/TWD_support_data_pc.zip

  • Strange thing no loading frame indicate that it will load something but after few minutes (+-3) it will be continue and the game menu load.

    thewalkingj posted: »

    Hello, I mad it. Here is the downloadlink: http://www.pixelschubser.be/pc/TWD_support_data_pc.zip

  • I bought and downloaded the game from Steam, and got the same message. Here's my support data file:

    http://www.sendspace.com/file/u69p0s

  • DjNDBDjNDB Moderator

    Faulting module name: DINPUT8.dll, version: 6.2.9200.16384, time stamp: 0x5010a805
    Exception code: 0xc0000005
    Fault offset: 0x0000ff7f

    On Windows 8 the game crashes if joysticks/gamepads are connected. Most likely something similar is happening with your gaming keyboard. That bug is fixed in Windows 8.1, available for free in the Windows 8 Store.
    If you don't want to upgrade yet, you can try an unofficial workaround. In short, by downloading and extracting this zip file, and copying the dinput8.dll next to the WalkingDead101.exe, you should be able to use the controller normally. Make sure you delete that dinput8.dll after updating to Windows 8.1, to avoid possible problems in the future.

    I bought and downloaded the game from Steam, and got the same message. Here's my support data file: http://www.sendspace.com/file/u69p0s

  • DjNDBDjNDB Moderator

    Please describe the problem and post any error message you might get.

    m45ter posted: »

    http://www.sendspace.com/file/2o3r4b

  • I am having issue with episode 3 season 1 not loading on my iOS ipad. It keeps saying that there is no internet connection yet every other episode has loaded just fine.i would like to either have this fixed ASAP so I can play episode 3, or I want my money back!

  • I just downloaded season 2 on my iPad and it's saying there is no save file for season one and trying to prompt me to buy it (even though I already beat it thoroughly) I never reminded while playing the game or anything like that. I don't know what to do :( I really don't want to play with randomized choices!

  • Oh my God. Thank you soooo much. I've been trying for almost 3 hours just to launch the game. So I really really thank you. :3 :*!

    DjNDB posted: »

    Faulting module name: DINPUT8.dll, version: 6.2.9200.16384, time stamp: 0x5010a805 Exception code: 0xc0000005 Fault offset: 0x

  • I have the same problem in chapter 3

    This is the link: https://www.sendspace.com/file/wasr7r

    whats the problem?

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    I apologize for any difficulties this has caused. Please try renaming the prefs.prop file in

    D:\SteamLibrary\steamapps\common\The Walking Dead\Pack\WalkingDead103

    to prefs.prop.bak to disable it, and then restart the game. Your saves should then return to the correct state.

    Bo0m4n posted: »

    I have the same problem in chapter 3 This is the link: https://www.sendspace.com/file/wasr7r whats the problem?

  • Hi,
    The game won't start and I just get "the game failed to start" 'error code 51' message on Steam. Any suggestions?

    Cheers

    DjNDB posted: »

    Please follow the instructions to run the TWD Support Tool and post the download link to the resulting "TWD_support_data_pc.zip" or "TWD_support_data_mac.zip" to your next reply in this thread.

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    My apologies, I recommend contacting Steam Support for further assistance regarding that particular error message.

    aj308 posted: »

    Hi, The game won't start and I just get "the game failed to start" 'error code 51' message on Steam. Any suggestions? Cheers

  • edited March 2015

    i fixed it

  • https://www.sendspace.com/file/jsw2wr

    Install seems to go well on a Windows 7 PC. Load game as administrator - no luck. Black screen, then white screen flash, then black, then WalkingDead Exe101 fault. Every. Time.

    DjNDB posted: »

    Please follow the instructions to run the TWD Support Tool and post the download link to the resulting "TWD_support_data_pc.zip" or "TWD_support_data_mac.zip" to your next reply in this thread.

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 128mb of dedicated memory. I recommend updating your current graphics card's drivers to the latest version, and see if you are able to then play.

    Gunjer posted: »

    https://www.sendspace.com/file/jsw2wr Install seems to go well on a Windows 7 PC. Load game as administrator - no luck. Black screen, then white screen flash, then black, then WalkingDead Exe101 fault. Every. Time.

  • i tried to download the episode 2 almost 4 times and the app always shut down by it self when it almost finish !!
    please help

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff
    edited March 2015

    My apologies, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering

    After receiving the information from your support tool, I will be able to assist you further.

    mandala posted: »

    i tried to download the episode 2 almost 4 times and the app always shut down by it self when it almost finish !! please help

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    I apologize for the delayed response, unfortunately the link you have provided seems to have been already deleted. Could you possibly upload the Support Tool again? Also, can you please clarify the exact issue you are experiencing?

    Naty2015 posted: »

    https://www.sendspace.com/file/c6e8db https://www.sendspace.com/delete/c6e8db/6eee2bec3d32c65a5a96dc670dbe2e30

This discussion has been closed.