"WalkingDead101.exe has stopped working" error

Forgot I bought this game, and hit install again. And to my surprise nothing
But the same problem again. Anyone got any answers?

Comments

  • DjNDBDjNDB Moderator

    Please follow the instructions to run the TWD Support Tool and post the download link to the resulting "TWD_support_data_pc.zip" or "TWD_support_data_mac.zip" to your next reply in this thread.

  • DjNDB posted: »

    Please follow the instructions to run the TWD Support Tool and post the download link to the resulting "TWD_support_data_pc.zip" or "TWD_support_data_mac.zip" to your next reply in this thread.

  • DjNDBDjNDB Moderator

    Card name: Intel(R) HD Graphics Family
    NVIDIA GeForce GT 540M

    You have two graphics chips. Intel chips don't work well with TTG's games and they might crash. Please check your graphics drivers settings to make sure the game uses the Nvidia graphics chip.

    I have the same problem. Mine zip is here https://drive.google.com/file/d/0Bwppy-KGVN44SzczYzVoU3R2a3M/edit?usp=sharing

  • Ya, I'm pretty sure I set the game using Nvidia chip.
    I just checked it..

    It's still the same error.

    DjNDB posted: »

    Card name: Intel(R) HD Graphics Family NVIDIA GeForce GT 540M You have two graphics chips. Intel chips don't work well wi

  • DjNDBDjNDB Moderator

    I was unable to find the error events in the support tool data. I just updated the support tool so it will hopefully find it this time. Please download the latest version of the support tool, run it and upload the result.

    Ya, I'm pretty sure I set the game using Nvidia chip. I just checked it.. It's still the same error.

  • https://drive.google.com/file/d/0Bwppy-KGVN44RTNFRERRNWU4TEE/edit?usp=sharing
    here is the new one.
    By the way, I tried offline and run the game, I successfully enter the main menu but the error happened again when I try to start a chapter.

    DjNDB posted: »

    I was unable to find the error events in the support tool data. I just updated the support tool so it will hopefully find it this time. Please download the latest version of the support tool, run it and upload the result.

  • DjNDBDjNDB Moderator

    Still no error event data, but i don't know the cause.

    Please verify the game cache files](https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335).

    If that doesn't fix it, please check if the game crash creates an entry in the
    event viewer in the "Windows Logs/Application" section.
    If so, right click the entry, select "copy the details as text", and paste them in a new reply.

    https://drive.google.com/file/d/0Bwppy-KGVN44RTNFRERRNWU4TEE/edit?usp=sharing here is the new one. By the way, I tried offline and run the game, I successfully enter the main menu but the error happened again when I try to start a chapter.

    • System

      • Provider

      [ Name] Windows Error Reporting

      • EventID 1001

      [ Qualifiers] 0

      Level 4

      Task 0

      Keywords 0x80000000000000

      • TimeCreated

      [ SystemTime] 2013-11-17T06:17:45.000000000Z

      EventRecordID 54279

      Channel Application

      Computer kilarbourbon-PC

      Security

    • EventData

      0
      APPCRASH
      不可用 (Which means unavailable)
      0
      WalkingDead101.exe
      2013.4.4.20609
      515df55b
      WalkingDead101.exe
      2013.4.4.20609
      515df55b
      c0000005
      0017a4c0

      C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_WalkingDead101.e_37819b4080f232c78bd8280ac6c636861cf7f_167d2fe7

      0
      f5e8c7f6-4f4f-11e3-ac5f-206a8a3a4611
      0

    DjNDB posted: »

    Still no error event data, but i don't know the cause. Please verify the game cache files](https://support.steampowered.com/kb_ar

    • System

      • Provider

      [ Name] Application Error

      • EventID 1000

      [ Qualifiers] 0

      Level 2

      Task 100

      Keywords 0x80000000000000

      • TimeCreated

      [ SystemTime] 2013-11-17T09:59:16.000000000Z

      EventRecordID 54326

      Channel Application

      Computer kilarbourbon-PC

      Security

    • EventData

      WalkingDead101.exe
      2013.4.4.20609
      515df55b
      WalkingDead101.exe
      2013.4.4.20609
      515df55b
      c0000005
      0017a4c0
      1c34
      01cee37b9ba04a78
      D:\Servers\Steam\steamapps\common\The Walking Dead\WalkingDead101.exe
      D:\Servers\Steam\steamapps\common\The Walking Dead\WalkingDead101.exe
      eaeeb3d9-4f6e-11e3-ac5f-206a8a3a4611

    There are several error reports here.This one is the latest.

    DjNDB posted: »

    Still no error event data, but i don't know the cause. Please verify the game cache files](https://support.steampowered.com/kb_ar

  • DjNDBDjNDB Moderator

    There's nothing specific in there so I am not sure what causes the crash. I still tend to believe it's in some way graphics related though.

    One more thing you can try is starting the game during a clean boot:

    Booting clean in Windows Vista / 7:
    1. Click Start --> Type msconfig --> Press Enter
    2. On the General tab, choose Selective Startup
    3. Uncheck Load Startup Items
    4. Select the Services tab
    5. Check Hide all Microsoft services
    6. Click Disable all
    7. If running the game on Steam, re-check the "Steam Client Service"
    8. Click on OK
    9. Click Restart.
    10. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your settings by doing the following:

    1. Click Start --> Type msconfig --> Press Enter
    2. On the General tab, choose Normal Startup
    3. Click Ok
    4. Click Yes, when asked to restart your computer

    * System * Provider [ Name] Application Error * EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords

  • I'll try that ..
    That seems like the last choice for me cus there's something wrong with my computer's booting.

    I wish I can play the game cus I love zombie games...
    I bought the 400-day dlc and was going to buy season 2 as well.
    But it was disappointing that I can't play it...

    Thanks DjNDB.
    :D

    DjNDB posted: »

    There's nothing specific in there so I am not sure what causes the crash. I still tend to believe it's in some way graphics related

This discussion has been closed.