User Avatar Image

Support Team, please reply to my thread.

posted by grandprix1984 on - last edited - Viewed by 397 users

Hello and thank you for your time.

After checking my system requirements I downloaded The walking dead from Steam and also the 400 days DLC. I did not see the DLC download on the steam game page while TWD was downloading so I assume it all downloaded at the same time.

The game downloaded completely, but upon trying to open the game from either within Steam or the desktop icon it won't load. I will not get a specific error message. The gray loading box for the game to launch will either appear and immediately disappear, continue loading with no response, or the box wont appear at all. I went thru all of the steam troubleshooting options including Verifying my game cache, checking my connection with steam, and manually running secondary installers. With all results coming back with no problems detected.

Here is the "TWD_Support_data_pc" results file I saw requested from another user while browsing similar discussions.

Your Help is greatly appreciated.

  • Here are my current hardware specs,

    Processor: AMD A6-5400 APU with Radeon(tm) HD Graphics 4.00ghz

    Installed memory(RAM): 4.00GB (3.46 usable)

    System type: 64-bit Operating System, x64-based processor

    From Steam I have successfully downloaded and played Skyrim, Left4dead2, Bioshock Infinite,Rage, and Planetside2. My gameplay experience with my current hardware across all games mentioned has been flawless. Not a single ounce of lag or connectivity loss has ever occurred. The only issues I have ever experienced using Steam and It's games were when I downloaded and tried to play The Walking Dead. So as you can imagine at this point I am still a very satisfied customer. Just need to figure this issue out, of course.

    Your continued support is appreciated.

  • User Avatar Image
    DjNDB Moderator

    Problem signature:
    P1: WalkingDead101.exe
    P4: DINPUT8.dll

    On Windows 8 the game crashes if joysticks/gamepads are connected. That bug is fixed in Windows 8.1, available for free in the Windows 8 Store.
    If you don't want to upgrade yet, you can try an unofficial workaround. In short, by downloading and extracting this zip file, and copying the dinput8.dll next to the WalkingDead101.exe, you should be able to use the controller normally. Make sure you delete that dinput8.dll after updating to Windows 8.1, to avoid possible problems in the future.

This discussion has been closed.