Poker Night 2 refuses to run after "Click anywhere to start"

I have Poker Night at the Inventory 1 and it works flawlessly, Yet when I try to play Poker Night 2 it refuses to load properly. I really would like to get help because I have waited a long time to really play this game, I have a windows 7 64 bit Hp laptop. Please help me here.

Comments

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    I apologize for the inconvenience, can you please provide clarification on what is not working for you? Have you installed the game successfully, and it is not opening? Can you start the game, but the game crashes? Is your computer up to minimum specs? Can you please send us your DXDiag if you’re using PC. (To send a DXDiag, click the Start menu, click Run, and then type in DXDiag and press enter. After it loads, click Save All Information and save the file where you’ll be able to easily find it.) After it is saved, you can copy and paste the system information into the reply window in this thread.

  • Time of this report: 12/12/2013, 09:59:33
    Machine name: SNODDYA-HP
    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
    Language: English (Regional Setting: English)
    System Manufacturer: Hewlett-Packard
    System Model: HP G72 Notebook PC
    BIOS: Default System BIOS
    Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz (4 CPUs), ~2.4GHz
    Memory: 8192MB RAM
    Available OS Memory: 7990MB RAM
    Page File: 2628MB used, 13348MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 32bit Unicode

    There is my system information, And well, It gets past to where the chips clink and then "Press anything to start" After it is clicked it will connect and then go to loading... after that it crashes, I have tried nearly everything that people have said fixes that problem, And none of it has worked some of it has even made it not get THAT far.

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    After looking up your computer specs, the integrated graphics card that is included with your particular laptop does not meet minimum System Requirements for Poker Night 2. If you have upgraded your graphics card, you may be experiencing a different issue. Please let me know if you have upgraded your graphics card, and I can try to assist you further. I apologize for the inconvenience.

  • Hello, I have recently purchased Poker Night 2. I click on the play button in steam and it says. Loading then crashes. I never see the first graphic. well Loading i guess. I have an AMD phenom x6 cpu a Nvidia 450 fermi graphics card with 12G of ram. I am running Windows 7 home premium service pack one. I would like to play this game. Could you please direct me how to get it to run.

    Thank you

  • DjNDBDjNDB Moderator
    edited December 2013

    Please download and unzip the PN2 support tool and run the "PN2_create_support_data.bat". Let it run until it says "FINISHED" at the bottom. Then upload the "PN2_support_data_pc.zip" it creates to an instant filehoster and post the download link into a new reply.

    rhage73 posted: »

    Hello, I have recently purchased Poker Night 2. I click on the play button in steam and it says. Loading then crashes. I never

  • actually it had been almost 4 months since i updated windows. I ran the sys update and the new optional video card driver install and its working fine. thank you for your time.

  • well scratch that, it worked one time, then didnt work anymore. sigh

  • DjNDBDjNDB Moderator

    If you post the support tool data as i described above i can take a look.

    rhage73 posted: »

    well scratch that, it worked one time, then didnt work anymore. sigh

  • the game starts for me i get to click anywhere to continue. then it trying to connect then crashed error here. I have the steam version.
    Problem Event Name: APPCRASH
    Application Name: PokerNight2.exe
    Application Version: 2013.4.24.22527
    Application Timestamp: 51788caf
    Fault Module Name: PokerNight2.exe
    Fault Module Version: 2013.4.24.22527
    Fault Module Timestamp: 51788caf
    Exception Code: c0000005
    Exception Offset: 0015c3f2
    OS Version: 6.0.6002.2.2.0.256.1
    Locale ID: 1033
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160

    dxidag information.

    System Information

    Time of this report: 1/11/2014, 05:14:17
    Machine name: MARVIN
    Operating System: Windows Vista™ Ultimate (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.130707-1535)
    Language: English (Regional Setting: English)
    System Manufacturer: To Be Filled By O.E.M.
    System Model: To Be Filled By O.E.M.
    BIOS: BIOS Date: 12/09/09 15:57:34 Ver: 08.00.15
    Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.1GHz
    Memory: 3326MB RAM
    Page File: 2285MB used, 4631MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    DxDiag Version: 7.00.6002.18107 32bit Unicode


    DxDiag Notes

      Display Tab 1: No problems found.
      Display Tab 2: No problems found.
      Display Tab 3: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.
    

    DirectX Debug Levels

    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)


    Display Devices

        Card name: ATI Radeon HD 5700 Series
     Manufacturer: Advanced Micro Devices, Inc.
        Chip type: AMD Radeon Graphics Processor (0x68BE)
         DAC type: Internal DAC(400MHz)
       Device Key: Enum\PCI\VEN_1002&DEV_68BE&SUBSYS_29801682&REV_00
    

    Display Memory: 2426 MB
    Dedicated Memory: 1018 MB
    Shared Memory: 1407 MB
    Current Mode: 1680 x 1050 (32 bit) (60Hz)
    Monitor: BenQ FP222W (Digital)
    Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
    Driver Version: 8.17.0010.1191 (English)
    DDI Version: 11
    BGRA Supported: Yes
    Driver Attributes: Final Retail
    Driver Date/Size: 3/28/2013 19:37:00, 970912 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71EE2-2BFE-11CF-9571-8A09BEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x68BE
    SubSys ID: 0x29801682
    Revision ID: 0x0000
    Revision ID: 0x0000
    Video Accel: ModeMPEG2_A ModeMPEG2_C
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    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

        Card name: ATI Radeon HD 5700 Series
     Manufacturer: Advanced Micro Devices, Inc.
        Chip type: AMD Radeon Graphics Processor (0x68BE)
         DAC type: Internal DAC(400MHz)
       Device Key: Enum\PCI\VEN_1002&DEV_68BE&SUBSYS_29801682&REV_00
    

    Display Memory: 2426 MB
    Dedicated Memory: 1018 MB
    Shared Memory: 1407 MB
    Current Mode: 1680 x 1050 (32 bit) (60Hz)
    Monitor: Generic PnP Monitor
    Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
    Driver Version: 8.17.0010.1191 (English)
    DDI Version: 11
    BGRA Supported: Yes
    Driver Attributes: Final Retail
    Driver Date/Size: 3/28/2013 19:37:00, 970912 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71EE2-2BFE-11CF-9571-8A09BEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x68BE
    SubSys ID: 0x29801682
    Revision ID: 0x0000
    Revision ID: 0x0000
    Video Accel: ModeMPEG2_A ModeMPEG2_C
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
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    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
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    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled

        Card name: ATI Radeon HD 5700 Series
     Manufacturer: Advanced Micro Devices, Inc.
        Chip type: AMD Radeon Graphics Processor (0x68BE)
         DAC type: Internal DAC(400MHz)
       Device Key: Enum\PCI\VEN_1002&DEV_68BE&SUBSYS_29801682&REV_00
    

    Display Memory: 2426 MB
    Dedicated Memory: 1018 MB
    Shared Memory: 1407 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor: Generic PnP Monitor
    Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
    Driver Version: 8.17.0010.1191 (English)
    DDI Version: 11
    BGRA Supported: Yes
    Driver Attributes: Final Retail
    Driver Date/Size: 3/28/2013 19:37:00, 970912 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71EE2-2BFE-11CF-9571-8A09BEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x68BE
    SubSys ID: 0x29801682
    Revision ID: 0x0000
    Revision ID: 0x0000
    Video Accel: ModeMPEG2_A ModeMPEG2_C
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    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled


    Sound Devices

            Description: Speakers (Realtek High Definition Audio)
    

    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10EC0000&REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHDA.sys
    Driver Version: 6.00.0001.5582 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 3/11/2008 18:55:36, 2077080 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

            Description: Realtek Digital Output (Realtek High Definition Audio)
    

    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10EC0000&REV_1000
    Manufacturer ID: 1
    Product ID: 100
    Type: WDM
    Driver Name: RTKVHDA.sys
    Driver Version: 6.00.0001.5582 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 3/11/2008 18:55:36, 2077080 bytes
    Other Files:
    Driver Provider: Realtek Semiconductor Corp.
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No


    Sound Capture Devices

            Description: Microphone (Realtek High Definition Audio)
    

    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: RTKVHDA.sys
    Driver Version: 6.00.0001.5582 (English)
    Driver Attributes: Final Retail
    Date and Size: 3/11/2008 18:55:36, 2077080 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

            Description: Realtek Digital Input (Realtek High Definition Audio)
    

    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: RTKVHDA.sys
    Driver Version: 6.00.0001.5582 (English)
    Driver Attributes: Final Retail
    Date and Size: 3/11/2008 18:55:36, 2077080 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF


    DirectInput Devices

      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
    

    Vendor/Product ID: n/a
    FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
    

    Vendor/Product ID: n/a
    FF Driver: n/a

      Device Name: USB Gaming Mouse
         Attached: 1
    Controller ID: 0x0
    

    Vendor/Product ID: 0x046D, 0xC049
    FF Driver: n/a

      Device Name: USB Gaming Mouse
         Attached: 1
    Controller ID: 0x0
    

    Vendor/Product ID: 0x046D, 0xC049
    FF Driver: n/a

      Device Name: Nostromo n52 Speedpad2
         Attached: 1
    Controller ID: 0x0
    

    Vendor/Product ID: 0x050D, 0x0815
    FF Driver: n/a

    Poll w/ Interrupt: No


    USB Devices

    • USB Root Hub
      | Vendor/Product ID: 0x10DE, 0x077D
      | Matching Device ID: usb\root_hub
      | Service: usbhub
      | Driver: usbhub.sys, 6/28/2013 19:07:15, 197632 bytes
      | Driver: usbd.sys, 6/28/2013 19:06:53, 6016 bytes
      |
      +-+ Microsoft Integrated USB Hub
      | | Vendor/Product ID: 0x045E, 0x001C
      | | Location: Port_#0002.Hub_#0003
      | | Matching Device ID: usb\vid_045e&pid_001c
      | | Service: usbhub
      | | Driver: usbhub.sys, 6/28/2013 19:07:15, 197632 bytes

    Gameport Devices


    PS/2 Devices

    • PS/2 Keyboard
      | Matching Device ID: *pnp0303
      | Upper Filters: L8042Kbd
      | Service: i8042prt
      | Driver: L8042Kbd.sys, 2/29/2008 03:12:48, 20240 bytes
      | Driver: i8042prt.sys, 1/18/2008 22:49:18, 54784 bytes
      | Driver: kbdclass.sys, 1/19/2008 00:41:52, 35384 bytes
      |

    • HID Keyboard Device
      | Vendor/Product ID: 0x050D, 0x0815
      | Matching Device ID: hid_device_system_keyboard
      | Service: kbdhid
      | OEMData: 03 00 88 11 18 00 00 00
      | Flags 1: 04000000
      | Driver: kbdhid.sys, 4/10/2009 21:38:40, 17408 bytes
      | Driver: kbdclass.sys, 1/19/2008 00:41:52, 35384 bytes
      |

    • Terminal Server Keyboard Driver
      | Matching Device ID: root\rdp_kbd
      | Upper Filters: kbdclass
      | Service: TermDD
      | Driver: i8042prt.sys, 1/18/2008 22:49:18, 54784 bytes
      | Driver: kbdclass.sys, 1/19/2008 00:41:52, 35384 bytes
      |

    • Logitech

    I apologize for the inconvenience, can you please provide clarification on what is not working for you? Have you installed the game

  • DjNDBDjNDB Moderator

    Please try if the game works if you disconnect from the internet. Make sure all Network adapters are disabled.

    Also please download and run the PN2 support tool. Let it run until it says "FINISHED" at the bottom. Then upload the "PN2_support_data_pc.zip" it creates to an instant filehoster and post the download link into a new reply.

    MarvinTm posted: »

    the game starts for me i get to click anywhere to continue. then it trying to connect then crashed error here. I have the steam vers

  • edited January 2014
    DjNDB posted: »

    Please try if the game works if you disconnect from the internet. Make sure all Network adapters are disabled. Also please downlo

  • edited January 2014

    .

    MarvinTm posted: »

    http://www.sendspace.com/file/hqiepx

  • edited January 2014

    k

    MarvinTm posted: »

    .

  • DjNDBDjNDB Moderator

    Please upload the .zip file it creates as to sendspace , to get a download link and post it here. It's incomplete and unreadable this way.

    MarvinTm posted: »

    k

  • hope that worked
    thanks for the help btw

    DjNDB posted: »

    Please upload the .zip file it creates as to sendspace , to get a download link and post it here. It's incomplete and unreadable this way.

  • DjNDBDjNDB Moderator

    Application Name: PokerNight2.exe
    Application Version: 2013.4.24.22527
    Exception Code: c0000005
    Exception Offset: 0015c3f2

    I don't know what causes it, but there is a bunch of things you can try to narrow down the cause.

    Did you try disconnecting from the internet, as I said earlier?
    Updating the system's BIOS also worked for some people with the same issue in another TTG game.

    If that doesn't work you can also try disconnecting all but one display, updating to the latest Realtek HDA driver, unplugging all non essential USB devices, and running the game during a clean boot.

    Booting clean in Windows Vista / 7:
    1. Click Start --> Type msconfig --> Press Enter
    2. On the General tab, choose Selective Startup
    3. Uncheck Load Startup Items
    4. Select the Services tab
    5. Check Hide all Microsoft services
    6. Click Disable all
    7. If running the game on Steam, re-check the "Steam Client Service"
    8. Click on OK
    9. Click Restart.
    10. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your settings by doing the following:

    1. Click Start --> Type msconfig --> Press Enter
    2. On the General tab, choose Normal Startup
    3. Click Ok
    4. Click Yes, when asked to restart your computer
    MarvinTm posted: »

    hope that worked thanks for the help btw

  • hi sorry work was super busy this week have not had a chance to try what you have listed. will try this weekend and let ya know thanks

    DjNDB posted: »

    Application Name: PokerNight2.exe Application Version: 2013.4.24.22527 Exception Code: c0000005 Exception Offset: 0015c3

  • tried off line no change.
    one screen no change.
    did the msconfig no change.

    MarvinTm posted: »

    hi sorry work was super busy this week have not had a chance to try what you have listed. will try this weekend and let ya know thanks

  • DjNDBDjNDB Moderator

    Did you try updating the BIOS yet?
    Not sure if it will help, if disconnecting didn't, but that's the only thing I have left that might.

    Otherwise you might have to write TTG support at support@telltalegames.com

    MarvinTm posted: »

    tried off line no change. one screen no change. did the msconfig no change.

  • yup my bios is update and will do thanks. i also tried it on 2 different laptops and same problem lol. messed up. im just glad i only payed .99c for it so im not over mad right now lol

    DjNDB posted: »

    Did you try updating the BIOS yet? Not sure if it will help, if disconnecting didn't, but that's the only thing I have left that might. Otherwise you might have to write TTG support at support@telltalegames.com

This discussion has been closed.