I guess I need a refund??!!

Just downloaded The Walking Dead for the first time this morning & I'm not able to play! After everything is downloaded correctly, when I click the Walking Dead icon to play the game, I get this message : "Telltale Games has encountered a problem and will now close." I have tried all that I know how & I'm BEYOND frustrated!
Can someone please help??
P.S.: the game was downloaded from TellTale Games website onto my Windows XP.


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