User Avatar Image

Get help here: Savegame import issues

posted by DjNDB Moderator on - last edited - Viewed by 38.7K users

If you have issues with importing your savegames from season 1 into season 2, first make sure you know how the savegame import is supposed to work. It is explained in this FAQ. You need to start a new game in season 2 and then it should ask you to import your saves.

If it doesn't work as described, please post a description of the problem in this thread and provide the following information:

Did you play season 1 in any compatibility mode?
Did you use any workaround on your savegames in the past?
Do you still see the correct stats for all episodes in season 1?

Further please follow the instructions to run the TWD Support Tool and post the download link to the resulting "TWD_support_data_pc.zip" or "TWD_support_data_mac.zip" to your next reply in this thread.

194 Comments
  • Well I seem to be unable to find my season 1 save game even though I just played with it.

    Here is the link to the data.
    http://www.sendspace.com/file/lja6fb

    • User Avatar Image
      DjNDB Moderator

      Did you play the season 1 in win95 or win98/me compatibility mode?

      If so, please rename the original savegame folder
      %USERPROFILE%\Documents\Telltale Games\The Walking Dead\
      to anything else.

      Then copy the "The Walking Dead" folder from
      %PUBLIC%\Documents\Telltale Games\
      to
      %USERPROFILE%\Documents\Telltale Games\

    • User Avatar Image
      DjNDB Moderator

      The prefs.prop in your savegame folder is too small to be valid. It's weird, because it predates the actual .save files, so I don't know what happened there.
      unless you have another backup, all you can do is trying the "restore previous version" feature (right click, "properties", "restore previous version") on the prefs.prop in the savegame folder ( %USERPROFILE%\Documents\Telltale Games\The Walking Dead ). If there are multiple versions try each of them starting with the latest.

      • I tried restoring, but alas it did not work. However, does this mean I just need to play through the season 1 and everything will be fine? I am willing to do so or is there something wrong with the prefs.prop file itself?

        • User Avatar Image
          DjNDB Moderator

          I suggest you disable steam cloud for TWD (In Steam, right click TWD and select "properties". Open the tab "updates" and remove the checkbox from "Enable Steam cloud synchronization for TWD).
          Then delete the savegame folder before starting over.

          After finishing each episode please make a backup copy of the savegame folder to be safe.

  • Hi
    I can see my season 1 save but it is unable to find the save for season 2 when i start a new game

    Here is the link

    Thanks in advance

    http://www.sendspace.com/file/tg5afj

    • User Avatar Image
      DjNDB Moderator

      Your savegames look weird, as if you copied some stuff around randomly. Also I don't see a complete playthrough.

      Do they load properly if you start season 1 and how far have you played?

      • Yea I had an issue with the fourth episode of season 1, where my saves didn't show up. I tried loads of different methods posted online and finally found one that worked

        I've played the whole thing including 400 days, just loaded that up now, it loaded me at the end of 400 days at the camp

        • User Avatar Image
          DjNDB Moderator

          What method did you use back then? Some methods (e.g. the "timestamp workaround") would cause inconsistent savegames.

          Are there any savegame folders in
          %PUBLIC%\Documents\Telltale Games\
          ?

          • Nope, the public documents folder is empty

            I can't remember all the things i tried, the thing that worked was copying the pref.prop file from the steamapps walking dead folder to the walking dead folder in my user folder

      • Actually I take that back, just loaded it up again, all my saved data from the first 5 episodes have gone, i cant see any of the choices i've made. also it tells me to continue 400 days

        • User Avatar Image
          DjNDB Moderator

          There's only a small chance of getting your savegames back.

          Please disable steam cloud for TWD (In Steam, right click TWD and select "properties". Open the tab "updates" and remove the checkbox from "Enable Steam cloud synchronization for TWD").

          Then try the "restore previous version" feature (right click, "properties", "restore previous version") on the savegame folder ( %USERPROFILE%\Documents\Telltale Games\The Walking Dead ). If there are multiple versions try each of them starting with the latest.

          • Unfortunately there aren't any previous versions to restore to.
            No matter, I think i'll just delete all the data from my pc of everything from it and start again from the beginning. It's not a problem as I really enjoy the game

            Thanks for the help anyway!

  • Unable to find Season 1 Steam Save on Mac OS 10.9: http://www.sendspace.com/file/5i1tiu

    • User Avatar Image
      DjNDB Moderator

      The prefs.prop in the savegame folder looks like it was corrupted and replaced. Unless you have any backup of your savegame folder I don't know how to recover your progress.

    • User Avatar Image
      DjNDB Moderator

      Looks normal at first sight. What problem do you get while importing the savegames?

      If you .zip and upload your prefs.prop and all *.save files i can take a look at them.
      Please upload it as a single .zip file to an instant filehoster and post the download link.

      • Woops didnt see the answer, i dont know what happened, but by restarting my pc, the game loaded my save files, BUT...... in the first video that shows my past decisions with Lee, somethings werent show as what i did (specially killing the first brother of the dairy with the fork) is that normal?

        • User Avatar Image
          DjNDB Moderator

          Are all the episodes stats still correct when you view them in season 1?

          • Yep, i wouldnt be asking if i didnt check that first, seriously thanks for your time with this ;u; (but im still worried about this choices that i have in S1 not being reflected at all in S2) it helps if i post photos?

            • User Avatar Image
              DjNDB Moderator

              Did you have any savegame issues in the past?
              Did you reinstall the game at some point?
              Is there any specific choice that's clearly visible in the stats, but is shown differently in the "previously on" clip?

              • ups sorry, the answer are:
                1.- I dont think i had any problems with saves in the past.
                2.- Never re installed the game
                3.- I had to check it a few times, the only scene that its not correct, its when i choose to kill the saint john brother with the fork, I DID KILLED HIM, but the videoclips says, NOPE

                • User Avatar Image
                  DjNDB Moderator

                  That seems to be a common issue that's being looked into. There's another thread about it, that I can't find at the moment.

    • User Avatar Image
      DjNDB Moderator

      There are no savegames in the normal savegame folder.

      Did you play the season 1 in win95 or win98/me compatibility mode?

      If so, please rename the original savegame folder
      %USERPROFILE%\Documents\Telltale Games\The Walking Dead\
      to anything else.

      Then copy the "The Walking Dead" folder from
      %PUBLIC%\Documents\Telltale Games\
      to
      %USERPROFILE%\Documents\Telltale Games\

  • User Avatar Image
    Ern

    mine is here if this the correct thred , http://www.sendspace.com/file/v74tws

  • i found save games in my public folder not my user name and tried copying them over to my name. I ran the first season in compatability through Steam, that was the only workaround. I've got season 2 running in compatability as well, same settings. I DO have them installed on separate drives right now, one is on my D drive and two is on my E drive, however it's looking for the saves in the My Documents folder on C so not sure that's the issue.

    The folder marked old are the files that were in the my name documents folder I didn't want to copy over from the public folder.

    Here's my data http://www.sendspace.com/file/bixzqy

    • This is probably a moot point. In trying to get Season 1 to run through Steam off of compatability mode (it won't but I can start it from the folder and it works fine), the game has over-written the file that detects the saved games that are still there and now it won't see that I had save files for all of Season 1 despite the ton of them in the folder.

      I'm hoping there's some way to get the game to see the saves and so that I can import them, but I'm guessing I'm just going to have to go through the whole of Season 1 and 400 Days all over again and hope that it'll import next time. I'd prefer to have my save games from 1 import as I did have two runs, one I considered 'bad' and another that was 'good'.

      • User Avatar Image
        DjNDB Moderator

        Actually some compatibility modes can make the game crash or stutter. There are some TWD S1 crashes in your event log that look like they are caused by a certain compatibility mode setting.

        Please check the properties of the Steam.exe, your Steam icons, and the games .exe files, and disable any compatibility mode settings.
        Sometimes compatibility mode is checked, but is grayed out. Then you have to click on "Change settings for all users" at the bottom to disable the checkbox.
        Afterwards try if the game works.

        If you made absolutely sure, that the method mentioned above didn't work to disable it, you can try disabling it in the registry. Then restart the computer and try running the game again.

        As for your savegames, both savegame folders look like a weird mix of season 1 and season 2 files which won't work.

        You can try the "restore previous version" feature (right click, "properties", "restore previous version") on both savegame folders. If there are multiple versions try restoring each of them starting with the latest, to find one with only a prefs.prop, .save and a syncfs folder in them. If the prefs.prop is much bigger than 10KB chances are best it's the correct set of savefiles.
        To be clear please try this on each of these folders:
        %USERPROFILE%\Documents\Telltale Games\The Walking Dead
        %PUBLIC%\Documents\Telltale Games\The Walking Dead

        • Is the 'restore previous version' option through Steam then?

          • User Avatar Image
            DjNDB Moderator

            No, steam cloud doesn't have a version history sadly.

            You need to disable it because otherwise steam will overwrite the restored savegames with the cloud savegames.

            • I found a prefs.prop file that I thought I had copied to my username folder from the public one that was 61 KB and copied that one as well as renaming the folder under the public profile so that it wasn't all lower case. That seems to have done the trick as it allowed my import. The revert seems to have worked. Thanks for the help.

This discussion has been closed.