Telltale Autumn Sale

Walking Dead.exe has stopped working

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Comments

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff
    Can you please clarify if your The Walking Dead file directory had a 'dinput8.dll' file, or you added this particular file to your file directory? If so, please remove it, and try my above suggestion again.
    nevernether posted: »

    Crashes in every compatibility mode with run as admin on/off. (attempted all with run as admin checked, and again with run as admin unchecked).

  • Directory has no dinput8.dll files. Hidden files are shown.

    Can you please clarify if your The Walking Dead file directory had a 'dinput8.dll' file, or you added this particular file to your file directory? If so, please remove it, and try my above suggestion again.

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff
    I apologize, I have one other suggestion for you. Please open the Steam Client and click on Steam at the top left of the window. Then click on Settings from the drop down menu. Then under the Account menu, next to the Beta participation category, click ‘Change…’ and then click on the drop down menu, and click on ‘NONE – Opt out of all beta programs’. Then go back to your Library and start the game, and see if you are able to play.
    nevernether posted: »

    Directory has no dinput8.dll files. Hidden files are shown.

  • I am not currently opted into steam beta programs. Thanks for the help though, I am getting a new laptop in 2 weeks so I will be able to try run it on that.

    I apologize, I have one other suggestion for you. Please open the Steam Client and click on Steam at the top left of the window. T

  • I am having a similar issue with my season 2 twd after episode 5 was uploaded i am unable to load the game with the error message thewalkingdead.exe stopped working

    gsvince3 posted: »

    https://www.sendspace.com/file/k8mxhr

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    I apologize for the inconvenience. Please try uninstalling and reinstalling the game from inside Steam, and see if you are then able to start the game successfully. (To uninstall the game from Steam, right-click the game from within Steam Library, and click 'Delete Local Content', then reinstall game.)

    gsvince3 posted: »

    I am having a similar issue with my season 2 twd after episode 5 was uploaded i am unable to load the game with the error message thewalkingdead.exe stopped working

  • DjNDB posted: »

    Please follow the instructions to run the TWD Support Tool and post the download link to the resulting "TWD_support_data_pc.zip" or "TWD_support_data_mac.zip" to your next reply in this thread.

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    @RjShadow After looking over your Support Tool information, it seems that your computer is running below the minimum system requirements to run the game successfully. Where we require a minimum of 512mb of dedicated memory, your computer is currently running at 128mb of dedicated memory. Your computer uses an integrated Intel graphics card, which we do not recommend using for our game, as they tend to run under minimum specs. I recommend either trying to update your current graphics card's drivers to the latest version, and see if you are able to play, or try playing the game on a computer above minimum system requirements if you have the ability to. My apologies for any difficulties this may cause you.

    RjShadow posted: »

    https://www.sendspace.com/file/zzw9b1

  • https://www.sendspace.com/file/67cxz9
    I get the exe stopped working message after 10 mins into a chapter.

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    After looking over your support tool information, you should be able to play the game successfully. Below are a few possible solutions (You may have tried a few of these, but I will post all of the potential solutions below):

    1) Ensure you have the latest drivers for both your graphics card, and your computer’s BIOS

    2) Restart your system

    3) Unplug your gamepad (and all other USB devices other than keyboard/mouse) and plug in headphones to the audio out jack.

    4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

    5) Run the game as admin

    6) Run the game in compatibility mode (right click on game’s icon, click properties, click compatibility tab , and we recommend running the game in Windows 98/ME ) (We recommend Windows 98/ME)

    7) Reinstall the game

    8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)

    9) Disable Steam Overlay, if you purchased through Steam (http://forums.steampowered.com/forums/showthread.php?t=3168263)

    10) Opt out of the Steam Beta, if you purchased through Steam (http://steamcommunity.com/discussions/forum/1/828934424165581080/)

    Earthskull posted: »

    https://www.sendspace.com/file/67cxz9 I get the exe stopped working message after 10 mins into a chapter.

  • Can you please help me? Here's my diag file
    https://drive.google.com/file/d/0B7l2XitgVeY6ZUZjWV9jV2lfcEU/view?usp=sharing

    Thanks c:

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    @Saila After looking over your Support Tool information, I cannot see any reason why you are experiencing the issue. I recommend following the above 10 possible solutions for the issue, and see if you are then able to play the game successfully.

    Saila posted: »

    Can you please help me? Here's my diag file https://drive.google.com/file/d/0B7l2XitgVeY6ZUZjWV9jV2lfcEU/view?usp=sharing Thanks c:

  • the walking dead S2 has stop working
    Log Name: Application
    Source: Application Error
    Date: 12/16/2014 8:06:13 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Kashif_109
    Description:
    Faulting application name: TheWalkingDead2.exe, version: 2013.12.16.27013, time stamp: 0x52af9832
    Faulting module name: TheWalkingDead2.exe, version: 2013.12.16.27013, time stamp: 0x52af9832
    Exception code: 0xc0000005
    Fault offset: 0x000058dc
    Faulting process id: 0x167c
    Faulting application start time: 0x01d01941d3a2d6a6
    Faulting application path: D:\GAMEZZZzzz!!!\The WAlking Dead S2\The Walking Dead 2\TheWalkingDead2.exe
    Faulting module path: D:\GAMEZZZzzz!!!\The WAlking Dead S2\The Walking Dead 2\TheWalkingDead2.exe
    Report Id: 12d09893-8535-11e4-879d-00219b2bc0e8
    Event Xml:



    1000
    2
    100
    0x80000000000000

    12201
    Application
    Kashif_109



    TheWalkingDead2.exe
    2013.12.16.27013
    52af9832
    TheWalkingDead2.exe
    2013.12.16.27013
    52af9832
    c0000005
    000058dc
    167c
    01d01941d3a2d6a6
    D:\GAMEZZZzzz!!!\The WAlking Dead S2\The Walking Dead 2\TheWalkingDead2.exe
    D:\GAMEZZZzzz!!!\The WAlking Dead S2\The Walking Dead 2\TheWalkingDead2.exe
    12d09893-8535-11e4-879d-00219b2bc0e8

    DjNDB posted: »

    Problem signature: P1: WalkingDead2.exe P2: 2013.12.16.27013 P3: 52af9832 P4: WalkingDead2.exe P5: 2013.12.16.27013

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    Please try reinstalling the game to the default file path. Your file directory for the game should look like this:

    C:\Users\YOURNAME\Documents\Telltale Games\The Walking Dead Season Two\

    Then restart the game, and you should be able to play without it crashing.

    Kashi109 posted: »

    the walking dead S2 has stop working Log Name: Application Source: Application Error Date: 12/16/2014 8:06

  • Can you help me please?
    I bought this game in the last Steam sale and it crashes everytime I click on "click to continue".
    This is my diag file:
    https://www.sendspace.com/file/79xl6w
    Thanks

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    After looking over your Support Tool information, you should be able to run the game successfully. Please try the above 10 potential solutions that I've posted, and see if you are then able to play.

    If you still experience the issue, please also try disabling any anti-virus or internet firewall programs open and running that may be blocking the game from communicating with our servers successfully.

    Gonzalo49 posted: »

    Can you help me please? I bought this game in the last Steam sale and it crashes everytime I click on "click to continue". This is my diag file: https://www.sendspace.com/file/79xl6w Thanks

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