I pre-purchased this game from Green Man Gaming about a month ago. At the time I didn't see any mention that this game wasn't Steam Powered. There may have been a disclosure at the time that I over looked but I don't think that it's unreasonable to do considering that this is one of the first Telltale games to not be Steam Powered.
I've contacted both Telltale support and Green Man Gaming support and neither wants anything to do with me now that they already have my money. Both companies are pointing me to the other if I want a refund. I'm sure that both companies can see that I haven't downloaded the game and the key is unused. I would think that Telltale would be the most capable in helping me out since I don't even really need a refund, I just want a Steam powered version of the game and they're the ones that supply Steam with the keys that they sell. Either way I'm buying your game.
And yeah, I've already seen another post here on these forums about this (which was locked) with instructions to contact support. I'm making this thread because I've followed that instruction and support doesn't seem to want to do anything to help me. Note that I'm not being abusive or hostile in any way, I'm just looking for customer service from a company who's product that I purchased.
If there is already another thread about this issue that hasn't been locked please provide me a link to that thread before you lock this one so I can bring my comment there.