I've been trying to get this "communicate with server" BS fixed since launch day. Email support is zero help. They say it has been "resolved". It has not. I seriously have no clue what the hell to do here. It feels like I am talking to a brick wall of denial.
Edited: Private correspondance in support emails is private and cannot be posted on the forums.
I want the game and the dvd. They seem to refuse to provide me with either. And will only give me the money back that I can't even use to rebuy the game in full on Steam because the price is no longer at the pre-order amount.