Telltale Autumn Sale

TWD season 2--unable to start program; missing dll

I downloaded the product, attempted to install and got an error message about missing a dll file. Uninstalled and tried again. Same message. Deleted and re-downloaded the program. Tried the compatibility fixes with no success. Tried running as an administrator, no joy.

Here's the link to the support file http://www.sendspace.com/file/hnqjt8\

Comments

  • DjNDBDjNDB Moderator

    P1: WalkingDead2.exe
    P4: d3dx9_41.dll

    Please run the DirectX updater.

    If that doesn't fix it, please post your dxdiag info as described below. It failed to create that file during the support tool run.

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.
    Windows 8: At the start screen, type in "dxdiag" and hit enter

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it, and upload it to an instant filehoster and post the download link.

  • Ok...I'm no longer getting the missing dll notice, but the game still won't start. I have it set for the windows ME compatibility and running as administrator and the screen turns white and then freezes the system. with the spinning wheel of doom. I don't think you need it but here's the dxdiag file just in case http://www.sendspace.com/file/kls0nk

    DjNDB posted: »

    P1: WalkingDead2.exe P4: d3dx9_41.dll Please run the DirectX updater. If that doesn't fix it, please post your dxdiag

  • DjNDBDjNDB Moderator

    Please disable compatibility mode and run as admin as it could hide the underlying problem.

    Card name: NVIDIA GeForce 8200M G
    Dedicated Memory: 243 MB
    Driver Date/Size: 7/23/2009 20:01:00, 7627776 bytes

    There is a chance that it crashes because your graphics chip doesn't meet the minimum requirements.

    Nevertheless I suggest you try installing the latest nvidia driver.

    If it still crashes afterwards, please run the support tool again, so I can see the current state.

    Yosarrian1 posted: »

    Ok...I'm no longer getting the missing dll notice, but the game still won't start. I have it set for the windows ME compatibility a

This discussion has been closed.