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The Walking Dead Season 1: Episode 4-5 Game Bug

posted by newbchu on - Viewed by 13.7K users

The game I’ve purchased is from Steam. - The Walking Dead Game Season 1

The bug found is during the transition from Episode 4 to Episode 5.
Just when I have ended Episode 4 and start to play Episode 5 the save file and stats are deleted. Thus beginning Episode 5 with a randomly chosen stat.
Hope this will be fixed soon so the consumers get to see what they chose in Season 2.

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    DjNDB Moderator

    Please follow the instructions to run the TWD Support Tool and post the download link to the resulting "" or "" to your next reply in this thread.

  • I am having the same problem, here is the link.

  • I have a similar problem. I had finished ep 4 and when I started the game from Steam to play ep 5 it crashed. I quit Steam and started it again, but now all my settings are gone together with my saves. I have located the prefs.prob file but it seems like there is only one. I have a copy of my save files (and the prefs.prob file) on my desktop (which I think can be seen in the support tool result I'm attaching). I created this copy after the crash.

    These are my results:

    I am very grateful for any help! This game has been great so far, and it would be sad not to be able to finish it.

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      DjNDB Moderator

      Please rename the prefs.prop in
      C:\Users\Nugget\Documents\Telltale Games\The Walking Dead
      to prefs.prop.orig to deactivate it.

      Then move the prefs.prop from
      C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\WalkingDead104
      C:\Users\Nugget\Documents\Telltale Games\The Walking Dead

  • I'm having a problem in the transition from episode 3 to episode 4 in season 1. towards the end of episode three the only audio I get is character dialogue, no background audio. When season 4 starts all I get is character audio. No other audio and black screen. I've downloaded the support tool and ran it. I've tried to follow the instructions but I'm not sure if I've done it correctly. I'm not tech savy so some of the lingo is over my head. There was something about sending you a name. This is the label on the folder where the result are in my PC: TWD_support_data_pc . I don't know if this is what I'm suppose to send to see what the problem is. let me know. bought the game at a gaming store. It's on a DVD ROM, not downloaded from steam.

  • Please help. This has been driving me crazy.

  • Hi, I'm having a similar problem to everyone here. I have gotten everyone to join me on episode 4 to help get Clementine but when I started episode 5, I only had Kenny to help me. That support tool you told us to use started finding the Walking Dead Season 2 folders as well so I hope they don't become a bother for you when you search for the problem. Also I wanted to point out that this is on a Mac even though that probably won't help much.

    Here is the link:

  • Hi there! I'm having a similar problem, after I finish chapter 4, all my decisions from previous chapters disappear and at the beginning of chapter 5 it starts with a random picked choices, any idea how I can fix this?
    Here it is:

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      TelltaleMike Telltale Staff

      Please rename the prefs.prop file in

      D:\SteamLibrary\steamapps\common\The Walking Dead\Pack\WalkingDead104

      to prefs.prop.bak to disable it, then restart the game and your saves should be restored.

  • Hi, I'm having a similar problem. I had everyone, but when I start ep 5 I'm missing Ben. Unfortunately, when I try and rewind episode 4, the farthest it lets me rewind with is chapter 2 (River street), when I know it was letting me go to the later chapters before I started episode 5. I'd really like to not have to replay all that again if possible.

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      TelltaleMike Telltale Staff

      My apologies, please rename the prefs.prop files in

      C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\WalkingDead104


      C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\WalkingDead105

      to prefs.prop.bak to disable it, then restart the game, and your saves should be restored.

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