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Season 1 crashes at startup?

posted by Nyambi on - Viewed by 649 users

Hey everyone,

So I installed the game around a week ago, but I didn't get a chance to load it up until just a couple days ago. Since then I've tried a number of things, but none have worked. I always get the same thing, run the program > black screen > crash. If it helps, I also ran the Support Tool:

Any help is welcome! Thanks in advance.

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    DjNDB Moderator

    Please verify the game cache files.

    Please also try starting the game during a clean boot.

    Booting clean in Windows Vista / 7:
    1. Click Start --> Type msconfig --> Press Enter
    2. On the General tab, choose Selective Startup
    3. Uncheck Load Startup Items
    4. Select the Services tab
    5. Check Hide all Microsoft services
    6. Click Disable all
    7. If running the game on Steam, re-check the "Steam Client Service"
    8. Click on OK
    9. Click Restart.
    10. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your settings by doing the following:

    1. Click Start --> Type msconfig --> Press Enter
    2. On the General tab, choose Normal Startup
    3. Click Ok
    4. Click Yes, when asked to restart your computer
  • Thanks for the reply! I tried this and unfortunately still encountered the same problem :( Any ideas?

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      DjNDB Moderator

      Please check if the game crash creates an entry in the
      event viewer in the "Windows Logs/Application" section.
      If so, right click the entry, select "copy the details as text", and paste it in a new reply.

      • Here you go!

        Log Name: Application
        Source: Application Error
        Date: 1/5/2014 5:51:03 PM
        Event ID: 1000
        Task Category: (100)
        Level: Error
        Keywords: Classic
        User: N/A
        Computer: Nyambi-PC
        Faulting application name: WalkingDead101.exe, version: 2013.4.4.20609, time stamp: 0x515df55b
        Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
        Exception code: 0xc0000374
        Fault offset: 0x000ce753
        Faulting process id: 0x13a0
        Faulting application start time: 0x01cf0a68999ea020
        Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\WalkingDead101.exe
        Faulting module path: C:\Windows\SysWOW64\ntdll.dll
        Report Id: da153010-765b-11e3-9a37-003067e66ff1
        Event Xml:



        C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\WalkingDead101.exe

        • User Avatar Image
          DjNDB Moderator

          Problem signature:
          P1: WalkingDead101.exe
          P7: c0000374
          P8: 000ce753

          That exception code shows up when steam is running in compatibility mode.

          Please check the properties of the Steam.exe, and the games .exe files, and disable any compatibility mode and "run as admin" settings.
          Sometimes compatibility mode is checked, but is grayed out. Then you have to click on "Change settings for all users" at the bottom to disable the checkbox.
          Afterwards try if the game works.

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