User Avatar Image

Can't start The Walking Dead

posted by killer9326 on - Viewed by 22K users

Everytime i start up The Walking Dead it stops and says that the walking dead is not responding and ive tryed everything

62 Comments
  • User Avatar Image
    TelltaleMike Telltale Staff

    I apologize for the inconvenience. Can you please run this support tool:

    http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering

    After following all of the steps, please copy and paste the download link into a new reply in this thread.

  • I have an issue with installation. I installed the game without a problem and it runs fine on my Windows Xp PC, but whenever I try to start the game, I'm forced to reinstall the game but I can still continue from my save file. I'm not very good with technology so I have no idea what's wrong with it. Apart from this issue, the game runs fine.

    • Ugh! I hope I don't have to reinstall. That's what I'm trying to avoid.

    • User Avatar Image
      TelltaleMike Telltale Staff

      Can you please clarify the specific error message you are receiving when you are asked to reinstall the game? Any extra information can help me find the root cause of your issue.

      • It wasn't an error message. It simply showed me the setup as if I were installing it for the first time. The only time the setup recognizes that I installed it before was when it asked me if I wanted to delete or keep my save files. As far as I can tell, my PC has all the requirements needed to run the game.

        • User Avatar Image
          tronix Telltale Alumni

          I'm not sure if I'm able to help, but if you run the game and it tries to setup, it could be that you are clicking on the shortcut for the game installer rather than the game.

          • Normally the setup comes up on it's own, but if it doesn't I go to My Computer, then click the shortcut. And all it says is "The Walking Dead". Nothing about setup.

            • User Avatar Image
              tronix Telltale Alumni

              I'm sorry you're having this issue.

              I think you are saying that you have a PC disc version of Season 1 that you have installed, but when when you click on the disc icon it asks you to install again. That would make sense, as the PC disc version needs to be installed to the hard drive to play. Trying to run the disc after the install would make it run the un-installer which would ask if you want to keep your save files.

              Then when you go to My Computer and click on the shortcut, you see "The Walking Dead" and nothing else. This sounds like the game is launching, and displaying The Walking Dead logo and then I'm guessing it freezes or crashes? Otherwise you'd be able to play. A freeze or crash on launch is often due to having a system that is below min spec. It can also happen on a Windows 8 install that is pre 8.1 if you have a Microsoft controller plugged in. Please see our FAQ if you have a Microsoft controller plugged in and have Windows 8.

              Also, it is possible you are getting to the point in start up where the game checks the web for patches. You could see if it is related to firewall or network settings preventing the game from starting by pulling the network cable when starting up to see if that is the case.

      • Problem signature:
        Problem Event Name: APPCRASH
        Application Name: WalkingDead101.exe
        Application Version: 2012.4.23.11289
        Application Timestamp: 4f95e3ff
        Fault Module Name: WalkingDead101.exe
        Fault Module Version: 2012.4.23.11289
        Fault Module Timestamp: 4f95e3ff
        Exception Code: c0000005
        Exception Offset: 003e8913
        OS Version: 6.0.6001.2.1.0.768.2
        Locale ID: 1033
        Additional Information 1: fd00
        Additional Information 2: ea6f5fe8924aaa756324d57f87834160
        Additional Information 3: fd00
        Additional Information 4: ea6f5fe8924aaa756324d57f87834160

  • Por que cada vez que quiero comenzar el juego me pide mi nombre de usuario y la contraseña?

  • every time i log into the game using my email it will just sit there and do nothing with just the "walking dead" on the screen
    her is my data http://www.sendspace.com/file/welgod

    • User Avatar Image
      DjNDB Moderator

      Please delete the Login data from the registry.

      First, open a command window.
      Windows XP: Go to your start menu and click on run. Type in "cmd" and press enter
      Windows Vista / 7: Press the Windows key. Type in "cmd" and press enter
      Windows 8: At the start screen, type in "cmd" and press enter

      Then copy the command line below and paste it into the command window, press enter, and confirm the question:
      REG DELETE "HKEY_CURRENT_USER\Software\Telltale Games\Launcher"

      • такая же проблема как и у DMAH0N. сделал все как вы сказали и никаких изменений. в первый сезон отыграл отлично. после повторного включения игры на экране только ходячие мертвецы. ввожу пароль и ничего.

  • My game crashes immediately when I try to start it. What are the minimum requirements for playing this game.

  • Oh god! CAn not run both my favourite telltale games (The wolf among us and The walking dead) since i changed my hdd ! I installed the same windows that i had in my old hdd but now i cant run these games and every game is fine!
    Problems:
    The wolf among us:Black screen for 1 sec then it stops,no errors and nothing :/
    The walking dead season 2:Program has stopped working! :(
    Need help! :'(

  • Hi, a couple days ago I bought Season 2 of the Walking Dead. Only, there's one problem with the game. Everytime I start the game, the screen goes black (but the arrow of the game is visible) with music on the background. So, after a couple minutes of waiting, I click on the screen and then it says that the game is connecting. A couple seconds later the music on the background stops and then there's a black screen again. But you can still see the arrow of the game. After the blackscreen appeared for the second time, the game didn't react anymore if I clicked on the screen. So, I closed the game and started it again. But the same thing happens over and over. Can someone maybe help me with this problem because I really want to play the game !

    • User Avatar Image
      TelltaleMike Telltale Staff

      I apologize for the inconvenience. Please try starting the game again, and when you see the blank/black screen, please try switching the game to Windowed Mode using the shortcut (Alt+Enter for PC, Command+F for Mac) and see if you are then able to see the game correctly. If so, please then try changing the game's resolution and graphics settings to a lower setting, and click Apply. Then try switching back to Full Screen Mode by using the same shortcut, and your issue should then be resolved.

      • When I press Alt+Enter, the screen goes to windowed mode but it stays black, nothing changes. But while the screen is black, I can press shift+tab to go to the settings of the game. I tried changing some of the settings, but that didn't solve anything. Where can I actually change the resolution of the game? I couldn't find that option.

        • User Avatar Image
          TelltaleMike Telltale Staff

          The resolution can be changed in the Options Menu, then selecting the Graphics Menu, and in there you will find the option to change the game's resolution to a lower setting.

  • I have a 2012 Macbook Retina, and Season 1, via Steam, doesn't start correctly. The screen is either white with pink dots, or a white with expanded parts of the apple menu all over the screen. I can hear a background sound but see nothing. ESC quits the game.

    https://www.sendspace.com/file/c4tdbh

    Can someone help please.

    • User Avatar Image
      TelltaleMike Telltale Staff

      I apologize for the inconvenience. Please try starting the game again, and when you see the blank/black screen, please try switching the game to Windowed Mode using the shortcut (Alt+Enter for PC, Command+F for Mac) and see if you are then able to see the game correctly. If so, please then try changing the game's resolution and graphics settings to a lower setting, and click Apply. Then try switching back to Full Screen Mode by using the same shortcut, and your issue should then be resolved.

  • Same problem. Support doesn't answer me.

    https://www.sendspace.com/file/3nnjki

    • User Avatar Image
      TelltaleMike Telltale Staff

      After looking over your support tool information, below are a few possible solutions:

      1) Ensure you have the latest drivers for both your graphics card, and your computer’s BIOS

      2) Restart your system

      3) Unplug your gamepad (and all other USB devices other than keyboard/mouse) and plug in headphones to the audio out jack.

      4) Run the game as admin

      5) Run the game in compatibility mode (right click on game, click properties, click compatibility tab , and we recommend running the game in Windows 98/ME ) (We recommend Windows 98/ME)

      6) Reinstall the game

  • help me i installed this game i also singup here but when i start game it ask for enter username (email) and pasword i also gave that .after that its not playing just walking dead screen countining..nathing more pls help me how to run ahead?

This discussion has been closed.