Telltale, follow Kirkman's example
You know, I've had some issues with The Walking Dead franchise. The comics seem to be padded out more than the first issues ever could be, the third Governor novel was split into two parts, the show sucks IMHO and now the second season of the game seems to be mid-good to OK.
But you know what, when I wrote Kirkman an e-mail the man responded in the Letter Hacks section of the latest TWD issue (#119) and actually explained the situation. That's right, he reads through fan-mail (mostly negative because it's always more fun to respond to those) and answers them. And he writes for 5 comics at once and does a few other full-time jobs as well.
So tell me, Telltale, why can't you give us such info about Episode 2: Smoke & Mirrors? Say ''some idiot spilled beer on the main server and now we have to start over from scratch'' or ''we decided to rewrite a big part of the episode because we thought it was lackluster''. We'd understand, trust me.
Keeping your lips sealed only makes it worse because you give off the aura of acting aloof and I'm guessing that's something your PR department would advise against under normal circumstances.
Honest to god, if you keep this shit up I'm dropping you from the list of good developers. And I don't care how many succulent reviews IGN, Gamespot and others give you - that shit don't count against user reviews.