User Avatar Image

Can't login

posted by Kaelri on - Viewed by 352 users

Hello I purchased The Walking Dead Season 1 yesterday and had been playing it earlier today. However when I load the game now and it prompts me for my user and password, after I enter in my details the window disappears and nothing else happens. Please assist.

1 Comment
  • User Avatar Image
    DjNDB Moderator

    It shouldn't ask your for username and password more than once under normal circumstances.

    If on windows, please delete the Login data from the registry.

    First, open a command window.
    Windows XP: Go to your start menu and click on run. Type in "cmd" and press enter
    Windows Vista / 7: Press the Windows key. Type in "cmd" and press enter
    Windows 8: At the start screen, type in "cmd" and press enter

    Then copy the command line below and paste it into the command window, press enter, and confirm the question:
    REG DELETE "HKEY_CURRENT_USER\Software\Telltale Games\Launcher"

    The game can also take longer on startup sometimes, so please make sure it's not just taking a few minutes by waiting a bit.

This discussion has been closed.