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help!!! I can't download the Ep. 2.

posted by Darios on - last edited - Viewed by 2.7K users

I bought the game on Steam after the release and it runs perfectly, I wait for ep. 2 but when it launchs I can't download it and appears that Message:Alt text
I have an PC, and If anyone can help me with this problem I'll be gratefull

40 Comments
  • Did you got it to work?
    I still have the same problem >>mac user

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    TelltaleMike Telltale Staff

    I apologize for the inconvenience. Please make sure that your game is set to 'Always keep this game up to date'. To do this, right click The Wolf Among Us in the Steam Library, and click on Properties. Once the Properties window pops up, navigate to the Updates tab. Inside the Updates tab, under Automatic updates, please make sure the drop down bar is set to 'Always keep this game up to date'.

  • I have the same problem and I have it set to Always keep this game up to date.

  • Same issue. I've tried everything posted in forums and I'm still getting the same message. PC though.
    http://www.sendspace.com/file/s77kgr

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    TelltaleMike Telltale Staff

    If you are experiencing this message in Steam, please uninstall and reinstall The Wolf Among Us from the Steam Client. (Your save files should not be harmed by this) Then try to download Episode 2 again, and it should be able to download successfully. I apologize for any inconvenience that this causes.

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    TelltaleMike Telltale Staff

    I apologize for any difficulties experienced by this. If you are attempting to play the game through Steam, you may have to change an option inside Steam. Please launch Steam and navigate to your Library page. From there, right click The Wolf Among Us and click Properties. Once on the Properties window, change over to the Updates tab, and make sure that the drop down bar under Automatic Updates is set to 'Always keep this game up to date'. After it is set, close out of the Properties window, and close Steam. (Also make sure it is not running in the background.)

    After Steam is fully closed, please reopen Steam, and navigate back to your Library page, and The Wolf Among Us should start updating. This update will contain Episode 2.

  • I've done that, but Steam isn't downloading any updates for The Wolf Among Us.

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    TelltaleMike Telltale Staff

    Can you please clarify if you have both the Telltale version as well as the Steam version installed on your computer?

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    TelltaleMike Telltale Staff

    If you are still experiencing these issues, I have a few more suggestions for you. Please navigate to your The Wolf Among Us folder, and delete the SyncFs folder inside of it. The file structure should look something like this "Library/Application Support/Steam/Steam Apps/common/The Wolf Among Us" or "Library/Application Support/Telltale Games/The Wolf Among Us". Once you have located the SyncFs folder, please delete it, and relaunch the game from Steam.

    If the issue remains unresolved, please move the entire The Wolf Among Us folder (from the same file structure as above) to your desktop, and then relaunch the game from Steam.

    • I have moved the folder manually, uninstalled through Steam and windows both on several occasions daily since release. I've even removed the folder manually. I've tried deleting SyncFs, making sure auto update is on, rebooted Steam as told... along with everything else suggested in these forums. Considering I've gone from it being completely gone to a fresh download, I'm guessing there is another issue at hand. I'm disappointed I can't play the game, but it's not worth the hassle.

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    TelltaleMike Telltale Staff

    Can any of you please clarify what region you are currently living in? We are currently looking into the issue, and any more information and details you can provide can help us in resolving this issue.

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