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Black background/Limited Graphics

posted by carstenwf on - last edited - Viewed by 1.3K users

I downloaded episode 2 "Smoke and Mirrors", but when I start it up, the background goes black - and I can only see the characters.
On top of that, there is also other problems, with specific characters for example I can only see the eyes and teeth of the interviewer in the beginning, the rest blends in with the black background. Please help!

  • I have the exact same problem as carstenwf, except I have no sound Either. Episode one played perfectly.

    I'm running a W7 PC. I bought the game through Telltale games. Just updated my graphics driver and audio driver.

    Thank you in advance.

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    TelltaleMike Telltale Staff

    Please uninstall and reinstall the game, and the issue should be resolved. Please note that uninstalling the game should not harm your save files.

    • Did it twice, also installed it on a different computer, still exact same issue, could something have gone wrong with the download of the second episode.

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        TelltaleMike Telltale Staff

        That may be the issue, unfortunately, if it does not work, I noticed that you are playing on a computer with an integrated graphics card. Where we require a minimum of 512mb of dedicated memory, your graphics card currently has 64mb of dedicated memory. I noticed your graphics card's drivers haven't been updated in a while. I recommend updating your drivers by going to the manufacturer's website, and installing the latest driver version. If you are unable to, I recommend either upgrading your graphics card, or playing on a supported system. I apologize for any inconvenience this causes you.

        • Hey Mike,

          I don't mind not playing on the laptop, but I installed it on my other system which is an i7 with a separate NVIDIA GTX 560 with 1024 RAM and 32 GB RAM, so I'm presuming it's not a system shortcoming. I recently updated the graphics driver on it as well. If you need I can post the "support tool specs"of that as well.

          I transferred the saved files from my laptop. I can delete them and don't mind playing the first episode again, and try reinstalling the game again.

          Is there a way to uninstall the second episode, and try to download it again, as something might have gone wrong with the download. Also could you give me link from where I can download a fresh install?

          Thank you for your efforts

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            TelltaleMike Telltale Staff

            I apologize for the inconvenience. You should be able to delete the episode's files from within the file structure, and then download a new installer from our website. To download a new installer, click on the downward facing arrow at the top right of the webpage, and then click My Games from the drop down menu. Once on the My Games page, you can click on the game you wish to download, and then click on the download link to start downloading the installer.

            If you choose to uninstall and reinstall the game, please note that your save files should not be harmed, if you choose to use them.

            • Thank you for your answer. Regarding the episode 2 files, where are they located? Program filex, program files x86 or in my documents?

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                TelltaleMike Telltale Staff

                I apologize for the confusion, you should not have to re-download the second episode of the game. You should be able to uninstall the game, and then reinstall the game using the new installer that you download from our website. Please note your save games will be unharmed if you choose to do this.

  • Thank you Mike. I'll just right a quick description of what happened, perhaps it helps carstenwf. The episode either didn't download or install correctly. Your comment about uninstalling the second episode made me search for how to do that. In a unrelated post you advised someone to delete their SynFs file from my documents (at least that's where i found them), and then the game would download episode 2 again. I did that, the game crashed, so I reinstalled it, it downloaded episode 2 again, and installed it, now everything is fine. Thank you very much for your help Mike, looking forward to enjoying the awesome game. Cheers

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