Telltale Autumn Sale

Start game, but only get a black screen

I just bought and downloaded the game. I installed the extra program to run and my system meets the requirements for running. However, whenever I go to start the game, I only get a black screen. No visuals, no audio.

What do I do?

Comments

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    Please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply to this email with the download link copied and pasted into this reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering

    I apologize for the inconvenience you are experiencing, after receiving the information from your support tool, we will be able to assist you further.

  • I also after launch and get a black then white screen then back to desk top included the link explained above anything u can for me thanks

    http://www.sendspace.com/file/x0ust1

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    It seems as though your system does not meet the minimum system requirements to run the game successfully. We require at least a 2.0 GHz processor, and 512mb of dedicated memory from your graphics card, where your current system is producing 1.6 GHz and 256mb respectively. I apologize for the inconvenience, I recommend either upgrading your current system, or play on a system above minimum requirements.

    rico69 posted: »

    I also after launch and get a black then white screen then back to desk top included the link explained above anything u can for me thanks http://www.sendspace.com/file/x0ust1

This discussion has been closed.