Episode 2 Won't Download

I recently downloaded the app onto my iPhone 5. iOS is completely up-to-date. First episode worked flawlessly and now I'm hooked! Paid the $4.99 to unlock Season 1 Episode 2: Starved for Help and it won't load. I have been trying for almost a full 24 hours. Under the "Episodes" tab it says "Get" next to Starved for Help. When I tap on "Get" it then says "Downloading".. It loads very slowly. I leave it running while I do other things because by the end of two hours it is still only 75% loaded. I could deal with that if it would ever finish loading. Every time at varying intervals, even though my internet connection is completely fine it says "Connection lost while downloading data. Please ensure you have a working internet connection and re-attempt the download." My connection is fine. I even deleted almost every other app on my phone in case storage space was the problem and it isn't. I have closed out every other app to try and see if that decreases the loading time. It doesn't. Any suggestions? iTunes hasn't taken the payment out of my account yet, if the episode fails to load ever will my payment still be taken out? Can I get my money back? I'm starting to get a little frustrated with spending money on a game I will never get to play... Thank you!


  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    Please close the game and all other applications running in the background. This should free up necessary system resources. (To close an app running in the background on iOS 6 and before: double tap the home button to make all running apps appear at the bottom of the screen, hold down on an app you wish to close and red buttons will appear, tap the red buttons to close the apps. If on iOS 7, double tap the home button and swipe up on the open apps to close them) Also, please turn off your iOS device for at least three minutes before attempting to play the game again. This will allow the device’s cache to clear. Then relaunch the game, and attempt the download again.

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    Closing this thread, as I have answered your other thread in the iOS section of the forums.

This discussion has been closed.