Paid For Episodes, They Don't Show Up

I paid for Episodes 2 through 5, and now all the episodes inside the game say they are 'coming soon.' I have been charged on my iTunes account, but there is no update or anything happening to allow me to play the rest of the game. Can someone tell me what the issue is here and how to correct it?

Comments

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    I apologize for the inconvenience. Please view this FAQ on our community support forum to learn suggestions on how to restore your previously purchased episodes on your iOS device here:

    http://www.telltalegames.com/community/discussion/53347/twd-ios-cannot-restore-workaround

    Again, apologies for any inconvenience you have experienced.

  • I contacted Apple, and they refunded my purchase. The game is still saying these episodes are 'coming soon.' Is there some way to fix this?

    I apologize for the inconvenience. Please view this FAQ on our community support forum to learn suggestions on how to restore your p

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    If you have been refunded, you should be able to follow the purchase path to purchase the game again, as long as you are logged into the same account that you originally purchased the app on. When you hit the 'Buy' button, it should alert you that you've already purchased this item, and allow you to re-download it for free.

    I contacted Apple, and they refunded my purchase. The game is still saying these episodes are 'coming soon.' Is there some way to fix this?

  • Is an update supposed to appear in the app store? Even when I go back in as you said, I can't get the new episodes to show up.

    If you have been refunded, you should be able to follow the purchase path to purchase the game again, as long as you are logged into

  • I followed the recommended work around to make the episodes show up, and they all still say coming soon.

    Is an update supposed to appear in the app store? Even when I go back in as you said, I can't get the new episodes to show up.

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    If there is an update that you have not downloaded yet, it will show up in the App Store under the Updates tab. Please make sure your game is updated to the latest version before trying the workaround again.

    Is an update supposed to appear in the app store? Even when I go back in as you said, I can't get the new episodes to show up.

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    Please make sure that if you are on the latest version of the game, and connected to a strong internet connection when launching the game, and the episodes should change from coming soon to 'get'. You will then be able to download them.

    I followed the recommended work around to make the episodes show up, and they all still say coming soon.

This discussion has been closed.