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crashes pleas help

posted by Ashnray22 on - last edited - Viewed by 1.4K users

I bought season 1 episode 2 of the walking dead on my I phone 4, and everything was good till I got to the meat locker room. when the caraters try to talk to me I can't hear them. also when I have to choose to help lilly or Kenny it crashes. I bought the game for 5 dollars and I would like my moneys worth. thank you.

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    TelltaleMike Telltale Staff

    I apologize for the inconvenience. Please close the game and all other applications running in the background. This should free up necessary system resources. (To close an app running in the background on iOS 6 and before: double tap the home button to make all running apps appear at the bottom of the screen, hold down on an app you wish to close and red buttons will appear, tap the red buttons to close the apps. If on iOS 7, double tap the home button and swipe up on the open apps to close them) Also, please turn off your iOS device for at least three minutes before attempting to play the game again. This will allow the device’s cache to clear.

    This may however be an issue with having system sounds muted. Have you checked to see if you have system sounds muted? System sounds can be muted and controlled two different ways. The screen lock rotation can be controlled in the same manner as well. Please insure system sounds are not muted by visiting Apple's support page on this feature for complete instructions: http://support.apple.com/kb/HT4085.

    • I closed all apps and it still dont work. My volume is all the way up. it still crashes on me. I love this game and don't want to give it up lol

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        TelltaleMike Telltale Staff

        Can you please clarify what iOS version you are playing on, and what version of the game you are currently playing? You may need to update the game to the most recent version by going to the App Store application, and going to the Updates tab at the bottom. Then look to see if there are any updates for The Walking Dead in that list.

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