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"The Wolf Among Us.exe has stopped working" - post troubleshooting

posted by eyebrow13 on - Viewed by 2.9K users

I downloaded the game, but after attempting to launch it, the screen goes black and then a message pops up saying "“The Wolf Among Us.exe has stopped working. A problem has caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

Per the FAQ list, I made sure that no exclamation marks were present in the path, but the problem persists.

I'm attempting to run the game on Windows 7. Please help.

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    TelltaleMike Telltale Staff

    I apologize for the inconvenience. Below are a few possible solutions:

    1) Ensure you have the latest drivers

    2) Restart your system

    3) Unplug your gamepad (and all other USB devices other than keyboard/mouse)

    4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

    5) Run the game as admin

    6) Run the game in compatibility mode (We recommend Windows 98/ME)

    7) Reinstall the game

    8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)

    If this does not resolve your issue, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply to this email with the download link copied and pasted into this reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/51153/twau-support-tool

    I apologize for the inconvenience you are experiencing, after receiving the information from your support tool, we will be able to assist you further.

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