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Application not responding on launch

posted by tdonovan on - Viewed by 246 users

Ok, so I have a macbook pro and i've tried uninstalling and reinstalling this game 3 times and it still comes back the same thing. When I click on the app to run the game, its starts up with the music and title, but my mouse disappears. When I try to click the app freezes, but continues to play the music. I have to force quit the game under "not responding". What is going on?!?

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    TelltaleMike Telltale Staff

    I apologize for the inconvenience. Here are a few possible solutions:

    1) Restart your computer

    2) Play the game with your computer disconnected from the internet

    3) If your Mac has multiple graphics cards, go to your system preference and click on ‘energy saver’. Uncheck ‘Automatic Graphics Switching’ and this will make sure your Mac is using your more powerful graphics card.

    4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)

    5) Try playing the game with no other programs running in the background

    6) Reinstall the game

    If reinstalling the game doesn’t resolve the issue, also delete your prefs .prop and saves which can be found within your library/application support/telltale games/The Walking Dead (you may wish to back these files up to an external HDD or flashdrive.)

    If this does not resolve your issue, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply to this thread with the download link copied and pasted into your reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/51153/twau-support-tool

    I apologize for the inconvenience you are experiencing, after receiving the information from your support tool, we will be able to assist you further.

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