Unable to download Season 1 episode 2 and rest on iphone

Am unable to download my recently purchased episodes on iphone 5s. I have tried twice for almost 10 hours but result was same. Downloading was way too slow and at 99% it always gave error of check your connection. My internet is working perfectly. Kindly solve it soon.

Comments

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    I apologize for the inconvenience. Please make sure you have updated the application to the latest version from inside the App Store. Please also try closing the game and all other applications running in the background. This should free up necessary system resources. (To close an app running in the background on iOS 6 and before: double tap the home button to make all running apps appear at the bottom of the screen, hold down on an app you wish to close and red buttons will appear, tap the red buttons to close the apps. If on iOS 7, double tap the home button and swipe up on the open apps to close them) Also, please turn off your iOS device for at least three minutes before attempting to play the game again. This will allow the device’s cache to clear. Then after starting the device again, try the download. If the issue remains unresolved, please also try resetting your wireless network connection.

  • Thank you for your reply. Problem is solved and I've successfully downloaded all the episodes now. Keep up the good work.

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    You're welcome, enjoy the game!

    Thank you for your reply. Problem is solved and I've successfully downloaded all the episodes now. Keep up the good work.

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