I purchased and downloaded the game; however, when I try to open it I keep getting a message that reads, "Login Error, Can't Communicate with Telltale Servers."
I have the same problem. I have tried deleting the Telltale launcher registry key and logging in again, yet it still gives me the same error as mentioned above. Any suggestions would be appreciated.
I have the same problem. Have I solve this week.
I apologize for the inconvenience. Please try launching The Wolf Among Us again, and you should be able to login after a few attempts. You may want to try alternating between your Username and Email address.
If you have played The Walking Dead and are now trying to play The Wolf Among Us, but your account fails to login, please select Sign Out, and log in again. If the game fails to authenticate, Exit the game and relaunch. You should now be able to connect without having to login.
Please also make sure your password ONLY contains a-z, A-Z, and 0-9 and no other characters. If you have any "!" or "&" or any other different characters, please change your password on our website, and you should then be able to then login to The Wolf Among Us.
Lastly, this may be an issue with your registry. Please open a command window. (Below are instructions on how to open a command window)
Windows XP: Go to your start menu and click on run. Type in "cmd" and press enter
Windows Vista / 7: Press the Windows key. Type in "cmd" and press enter
Windows 8: At the start screen, type in "cmd" and press enter
Then copy the command line below and paste it into the command window, press enter, and confirm the question (to confirm the question, type “y” and press enter):
REG DELETE "HKEY_CURRENT_USER\Software\Telltale Games\Launcher”
(Please make sure when you copy the above text that you do not copy a space before or after the text, as that will produce an error message. If you still receive an error after inputting the command line, please try typing in the command line one letter/symbol at a time into the Command prompt)
Please then try launching The Wolf Among Us again.
It dont work.
If the registry delete was unsuccessful in allowing you to connect to our servers, please take a screenshot of your registry and attach it to an email to our Support Staff at Support@Telltalegames.com, and we will be able to assist you further. To find your registry, click on Start at the lower left of your screen, in the search field type "regedit" and press enter. On the left-hand pane of the registry select the arrow next to HKEY_CURRENT_USER, now select the arrow next to Software, and then select the arrow next to Telltale Games. Click once on the Launcher folder and on the right hand pane you should now see a couple entries, one will be titled 'login' the other will be titled 'pwd.' Please take a screenshot of this screen and attach it to your email as a .jpg or .png. We will look to verify the information to make sure your registry is correct. My apologies for any difficulties this has caused you.
I have tried this, and it hasn't worked. I sent an email containing the screenshots and its been 8hrs, while other replies to my emails came in within an hour of sending an email to support.
I apologize, we are working very hard to answer every ticket, in the order that we receive them, if you have not heard back yet, you should be hearing back soon.
I have the same problem and I've tried everything you wrote. Hopefully it won't take too long until the staff answers me because I want to be able to play it soon.
My apologies. If you haven't heard back yet, you should be hearing back in the near future.
I have the same error. I deleted the registry key and tried relaunching the game. Those values are blank in the registry (as opposed to "value not set") so I don't see what a screenshot will do for you.
So who and what do I email to resolve the issue?
Can you please explain what "the near future" means? I've been waiting since Monday to hear back and still nothing.
Near future seems to be we'll keep the email contact going up until we offer you a steam key, then we go into radio silence until you forget about it.