I put this comment into a thread for another issue someone else had. I copied and pasted into a new discussion here. My fear is that it would get lost in the other stream as there are a lot of comments in it.
I'm having a problem in the transition from episode 3 to episode 4 in season 1. towards the end of episode three the only audio I get is character dialogue, no background audio. When season 4 starts all I get is character audio. No other audio and black screen. I've downloaded the support tool and ran it. I've tried to follow the instructions but I'm not sure if I've done it correctly. I'm not tech savy so some of the lingo is over my head. There was something about sending you a name. This is the label on the folder where the result are in my PC: TWD_support_data_pc . I don't know if this is what I'm suppose to send to see what the problem is. let me know. bought the game at a gaming store. It's on a DVD ROM, not downloaded from steam.