Walking dead does not play second chapter.

edited March 2014 in Game Support

I am playing walking dead. I played it though once and wanted to try again. When I get to the second chapter all I get is a blank screen. I uploaded a file to SendSpace.

I ran TWD_PC_Support_Toll.exe and upload the result to:

http://www.sendspace.com/file/2tjldg

I hope this is the correct place to upload it.

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Comments

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    I apologize for the inconvenience. Please rename the prefs.prop file in

    C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\default

    to prefs.prop.bak to disable it, then restart the game, and your game save should be restored.

  • Looks like that did it. Thank you.

    I apologize for the inconvenience. Please rename the prefs.prop file in C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\default to prefs.prop.bak to disable it, then restart the game, and your game save should be restored.

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    You're welcome, enjoy the game!

    rschacht posted: »

    Looks like that did it. Thank you.

  • I am having this very same problem. We get a blank screen (except for the axe icon in the middle left) and hear music...but game won't play the second chapter. I tried the solution that helped the previous user and it didn't work. Any help, please. The game runs though Steam.

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply to this email with the download link copied and pasted into this reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering

    After receiving the information from your support tool, we will be able to assist you further.

    I am having this very same problem. We get a blank screen (except for the axe icon in the middle left) and hear music...but game w

  • ok, here's the link:

    http://www.sendspace.com/file/w2apmc

    Thank you.

    I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, a

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    It seems that you properly disabled the other prefs.prop file you had. If you are still experiencing issues, I suggest moving that prefs.prop file from the Pack/Default/ folder to an external storage device (off of the computer) and then start the game again. If you still experience this issue, that prefs.prop file may be the correct one. I would then switch that prefs.prop file for the current file in

    C:\Users\Ron\Documents\Telltale Games\The Walking Dead

    and back up the prefs.prop file from there to an external storage device, and replace it with the one you disabled earlier. Please make sure to rename it prefs.prop after moving it to the above file location. Then start the game again, and see if your saves are restored.

    ok, here's the link: http://www.sendspace.com/file/w2apmc Thank you.

  • Ok, did everything you said and I still have this issue. Anything else we coud try?

    It seems that you properly disabled the other prefs.prop file you had. If you are still experiencing issues, I suggest moving that

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff
    edited April 2014

    I apologize for the delayed response. If you want, you can upload a new support tool with your updated file locations, and I can try to assist you further with your issue.

    Ok, did everything you said and I still have this issue. Anything else we coud try?

  • I purchased the episode 2 of the walking dead but everytime i download it,it stop at 30% then after that it says that i don't have internet connection but i have and our internet connection is good not slow,no one using the wifi but still it won't download please fix it , i dont want to waste my money.my phone is iphone4s and i am updated .. Pls fix it

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff
    We believe to have resolved the download issue for iOS users. Please restart your device, and restart the game application, and you should now be able to download Episodes 2-5.
    rtcshaw posted: »

    I purchased the episode 2 of the walking dead but everytime i download it,it stop at 30% then after that it says that i don't have

  • http://www.sendspace.com/file/wb5vdl

    I even deleted the game from my Steam client and re-installed. Went to launch and still same error. It even does this on my other computer...is this a Steam game save issue?

    I apologize for the delayed response. If you want, you can upload a new support tool with your updated file locations, and I can try to assist you further with your issue.

  • edited May 2014
    here's my new link:

    http://www.sendspace.com/file/dpcque

    http://www.sendspace.com/file/wb5vdl I even deleted the game from my Steam client and re-installed. Went to launch and still same error. It even does this on my other computer...is this a Steam game save issue?

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff
    After looking over your support tool, it seems that you have an extra prefs.prop file. Please rename the prefs.prop file in

    C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\default

    to prefs.prop.bak to disable it, then restart the game, and your game should be restored.

    here's my new link: http://www.sendspace.com/file/dpcque

  • Hi! I can't seem to download episodes 2-5 of The Walking Dead. I restarted my device, restarted the game application but nothing seems to be working. I've done this about 4-5 times already. Any other way I can download this? Running on OS X 10.9.2

    We believe to have resolved the download issue for iOS users. Please restart your device, and restart the game application, and you should now be able to download Episodes 2-5.

  • Yeah episode 2 won't start for me either. As soon as I press play, the screen goes blank.
  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    Can you please clarify if you are playing the Telltale Games version, or the Steam version of the game?

    ikodlc posted: »

    Hi! I can't seem to download episodes 2-5 of The Walking Dead. I restarted my device, restarted the game application but nothing seems to be working. I've done this about 4-5 times already. Any other way I can download this? Running on OS X 10.9.2

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply to this email with the download link copied and pasted into a reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering

    After receiving the information from your support tool, we will be able to assist you further.

    Yeah episode 2 won't start for me either. As soon as I press play, the screen goes blank.

  • Here's that:
    http://www.sendspace.com/file/aaffci
    I already tried renaming the prefs.prop file with .bak
    Instead of the screen going blank, music plays and an axe icon appears (like the other guy). I also did everything you told biggiedaddy44, about moving prefs.prop to an external external storage device and that didn't work either.

    I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, a

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    Please rename the prefs.prop file in

    C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\default

    to prefs.prop.bak to disable it, then restart the game, and your save files should be restored.

    Here's that: http://www.sendspace.com/file/aaffci I already tried renaming the prefs.prop file with .bak Instead of the screen

  • I'm sorry but that didn't work either, same blank screen and axe icon.

  • I'm sorry but that didn't work either, same blank screen and axe icon

    Please rename the prefs.prop file in C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\default to prefs.prop.bak to disable it, then restart the game, and your save files should be restored.

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    Can you please clarify if you moved any files after creating that support tool file? If you have moved other files than just renaming the above prefs.prop file to prefs.prop.bak, please run the support tool again, and upload your file, and paste it in a reply here, and I will be able to assist you further.

    I'm sorry but that didn't work either, same blank screen and axe icon

  • This problem is happening with me but on my Mac computer. Not through Steam...

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply to this email with the download link copied and pasted into this reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering

    After receiving the information from your support tool, we will be able to assist you further.

  • It says Permission Denied in Terminal. We went to System Preferences and allowed for us to get files from anywhere, but that didn't work either.

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    You will need to disable Gatekeeper - To do this, click the Apple logo on the top toolbar and select System Preferences. Now select Security. If the padlock in the bottom left corner of this screen is not open, click on it. You will now see 3 options for downloaded applications, they are: Mac Store, Mac Store and identified developers, and Anywhere. Please select 'Anywhere' and then confirm your selection. Once this is done, please attempt to download the game from our website. You should no longer see the 'Permission Denied' messaging.

    Elena809 posted: »

    It says Permission Denied in Terminal. We went to System Preferences and allowed for us to get files from anywhere, but that didn't work either.

  • Gonna assume (pray) this thread is still monitored, I got the same problem as the guy above with the game starting chapter 2 with a black screen, axe in my inventory and music. I tried the fix of changing the prefs.prop to prefs.prop.bak but it just succeeded in wiping my data (hooray). I tried uninstalling and reinstalling, still didn't work.

  • I'm having the same issue as well. When I start the second chapter, I get a black screen, I can move my cursor, and the axe icon on the left side of the screen. I tried renaming the prefs.prop file to prefs.prop.bak but that didn't work. Here is my file from the TWD Support Tool: https://www.sendspace.com/file/df96gd

    Hopefully, you all can help fix this!

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply here with the download link copied and pasted into a reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering

    After receiving the information from your support tool, I will be able to assist you further.

    badgerbane posted: »

    Gonna assume (pray) this thread is still monitored, I got the same problem as the guy above with the game starting chapter 2 with

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    I apologize for the inconvenience. Please rename the prefs.prop file in

    C:\Users\Mark\Desktop

    to prefs.prop.bak to disable it, and your save files should be restored.

    Spyder12587 posted: »

    I'm having the same issue as well. When I start the second chapter, I get a black screen, I can move my cursor, and the axe icon

  • Nope, still goes to the same screen. I had moved that file out of the SteamApps folder when it was created after renaming the other prefs.prop to prefs.prop.bak. Here is the new Support Tool File:

    https://www.sendspace.com/file/ji5agr

    I apologize for the inconvenience. Please rename the prefs.prop file in C:\Users\Mark\Desktop to prefs.prop.bak to disable it, and your save files should be restored.

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    My apologies. Please try moving the prefs.prop.bak file from

    D:\SteamLibrary\steamapps\common\The Walking Dead\Pack\default

    to the directory where the other prefs.prop files are, and rename it to prefs.prop. (Make sure to rename the other ones to prefs.prop.bak, and move them to a folder on your desktop. Then restart the game and see if that is the correct prefs.prop file associated with your saves.

    Spyder12587 posted: »

    Nope, still goes to the same screen. I had moved that file out of the SteamApps folder when it was created after renaming the other prefs.prop to prefs.prop.bak. Here is the new Support Tool File: https://www.sendspace.com/file/ji5agr

  • I deleted the prefs.prop and prefs.prop.bak from the Documents\telltale games\the walking dead folder and copied the prefs.prop file from D:\SteamLibrary over to that folder. It seems to be working now and the choices carried over (at least in the intro video). Thanks!

    My apologies. Please try moving the prefs.prop.bak file from \SteamLibrary\steamapps\common\The Walking Dead\Pack\default to

  • Link is here https://www.sendspace.com/file/kt1j23 hope that's enough to find the problem.

    I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, a

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    You're welcome, I hope you are able to now enjoy the game!

    Spyder12587 posted: »

    I deleted the prefs.prop and prefs.prop.bak from the Documents\telltale games\the walking dead folder and copied the prefs.prop fi

  • Hello. I purchased EPs 2-5 to play on Nexus 7. Ep 2 is installed but doesn't work at all. Disappointing.

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    I apologize for the inconvenience. Can you please clarify what you mean by doesn't work? Does the episode show up as 'Installed'? Can you start the episode, or does the game application crash? Can you start the Episode, but it is lagging and/or hitching?

    boblord666 posted: »

    Hello. I purchased EPs 2-5 to play on Nexus 7. Ep 2 is installed but doesn't work at all. Disappointing.

  • So I completed Season 2 episode 2 of the Walking Dead, but when I try to download the third episode, it says "Unable to find internet. Please connect your PC to internet" The thing is, I have perfect internet and I'm on Mac, not a PC.

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    I apologize for the inconvenience. Please try uninstalling and reinstalling the game, and then try to download and install the episode again. If you are still experiencing this issue, please also try disabling any anti-virus or internet firewall programs that you may have open and running that may be blocking the game from successfully communicating with our servers. After completing these steps, please start the game while connecte to the internet, and you should receive the latest patches that will allow you to download/install Episode 3.

    Elena809 posted: »

    So I completed Season 2 episode 2 of the Walking Dead, but when I try to download the third episode, it says "Unable to find internet. Please connect your PC to internet" The thing is, I have perfect internet and I'm on Mac, not a PC.

This discussion has been closed.