Game won't load properly

I bought this game yesterday and I played Chapter 1 and it worked fine, now after I type in my username and password it stalls there and will not continue. I have tried restarting the computer and reinstalling it and nothing is working. Please help and thank you.

Comments

  • TelltaleMikeTelltaleMike ModeratorTelltale Staff

    I apologize for the inconvenience. Can you please clarify if you are connected to the internet when starting the game? Also, are you receiving an error message, or is the game stuck on a blank screen?

    Please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply to this email with the download link copied and pasted into this reply. You can find the Sticky here:

    http://www.telltalegames.com/community/discussion/44150/twd-support-tool-for-information-gathering

    After receiving the information from your support tool, we will be able to assist you further.

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