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game fails to launch

posted by nickjweb on - last edited - Viewed by 670 users
When I attempt to launch the game The Wolf Among Us, it says "Preparing to Launch ... " then the screen goes dark for a moment, then it returns to my desktop. Nothing happens. I don't even have a clue as to why.
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    TelltaleMike Telltale Staff
    I apologize for the inconvenience, please read this Sticky on how to run our Support Tool, and follow the steps to run the tool, and reply to this email with the download link copied and pasted into a reply. You can find the Sticky here:

    After receiving the information from your support tool, we will be able to assist you further.

    (Hyperlinks are not currently working, so please copy and paste the above link into the address bar of your browser, and hit enter)
  • http:
  • I ran the tool a second time, just in case...
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      TelltaleMike Telltale Staff
      I apologize for the inconvenience. After looking over your Support Tool information, below are a few possible solutions:

      1) Ensure you have the latest drivers for both your graphics card, and your computer’s BIOS

      2) Restart your system

      3) Unplug your gamepad (and all other USB devices other than keyboard/mouse) and plug in headphones to the audio out jack.

      4) Verify your cache if you purchased through Steam (

      5) Run the game as admin

      6) Run the game in compatibility mode (right click on game, click properties, click compatibility tab , and we recommend running the game in Windows 98/ME ) (We recommend Windows 98/ME)

      7) Reinstall the game

      8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)
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