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Save game issue

posted by RelentlessCarnage on - Viewed by 1K users

I currently purcheased the game on steam during this year's summer sale, once it was download I play for about an hour and a half but once I started it back up today the save file was blank. I've ran the recommended tool.

Here's the link: www.sendspace.com/file/0o2wft

Any help will be appreciated, thank you.

13 Comments
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    TelltaleMike Telltale Staff

    I apologize for the inconvenience. After looking over your support tool information, there doesn't seem to be a file directory set up for the game to save. Can you please clarify if you installed the game to the default location?

  • I assumed it was, all I did was download it. Once finished the game was place under Steam\steamapps\common\Wolf among us. How can i fix this?

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      TelltaleMike Telltale Staff

      Can you please clarify if you have a /Telltale Games/The Wolf Among Us/ folder inside your /Documents folder on your computer? This is where your save files are supposed to be stored to.

  • No I couldn't find one.

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      TelltaleMike Telltale Staff

      The above file path is where your save games are supposed to be stored. Can you please clarify how you installed the game? Also, are you playing locally on your computer, or possibly through a server?

      • I installed the game through steam and I'm playing it through it as while.

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          TelltaleMike Telltale Staff

          My apologies, do you have Steam installed to the default location on your computer, or do you have a custom install file path for the Steam Client, and games installed to Steam?

          • I have it installed in the default location.

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              TelltaleMike Telltale Staff

              I recommend deleting and reinstalling The Wolf Among Us in Steam. (You can do this by right-clicking the game from within your Steam Library, and click 'Delete Local Content' then reinstall game.) Then after reinstalling the game, make sure you are connected to the internet, then start the game, and it should update the file directory in order to save successfully.

              • I've deleted and installed it twice now but it still didn't created a save file.

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                  TelltaleMike Telltale Staff

                  After looking over your support tool file again, it seems that you ran The Wolf Among Us in a compatibility mode before. Can you please clarify if you are still running it in compatibility mode, or switched it out of compatibility mode back to default settings?

                  • I'm probably still running it in compatibility mode, i don't know how to switch the modes on and off.

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                      TelltaleMike Telltale Staff

                      Please right-click on the Game's icon, and click Properties. Then click on the Compatibility tab, and under Compatibility Mode section, can you please clarify if the first box is checked next to 'Run this program in compatibility mode'?

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